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My Dell Dimension 9100 crashed

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April 9, 2012 11:20:46 PM

My Dell Dimension 9100 crashed after about two weeks of the sound card malfunctioning. The power button blinks orange. I removed the Creative Labs Model Number SB0410 sound card from the computer. The computer boots up great and works great without sound. I purchased a new card from Dell and installed it. The computer crashed again. Thinking that the new card was faulty, I replaced the card with another new card. The computer crashes again. I changed the PCI slot and the same problem occurs. Help!!!!!
April 10, 2012 12:24:35 AM

Welcome to Tom's Hardware Forums!

Have you installed the correct driver from the manufacturer's (Creative) website?

If that doesn't work install the driver from "support.dell.com"

Another option is to activate the on-board sound (BIOS)
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April 11, 2012 9:06:26 PM

Ubrales said:
Welcome to Tom's Hardware Forums!

Have you installed the correct driver from the manufacturer's (Creative) website?

If that doesn't work install the driver from "support.dell.com"

Another option is to activate the on-board sound (BIOS)


Thanks for the help. I did install the correct driver, the same problem occurred. I replaced the driver with one supplied by Dell, the same problem occurred. I did activate the on-board sound in the BIOS set-up. The computer will not boot. Once I change the on-board sound back to off, the computer will boot-up and function as long as the sound card is not installed.
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April 12, 2012 3:37:48 PM

tewalker212 said:
Thanks for the help. I did install the correct driver, the same problem occurred. I replaced the driver with one supplied by Dell, the same problem occurred. I did activate the on-board sound in the BIOS set-up. The computer will not boot. Once I change the on-board sound back to off, the computer will boot-up and function as long as the sound card is not installed.

When you turn ON the on-board sound, de-activate the Creative sound.
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April 19, 2012 1:39:10 AM

Ubrales said:
When you turn ON the on-board sound, de-activate the Creative sound.

Thanks for the advise. After doing so, the same problem exist.
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April 19, 2012 1:30:05 PM

tewalker212 said:
Thanks for the advise. After doing so, the same problem exist.

After the crash, do the speakers work on a different computer?
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April 22, 2012 5:18:47 PM

Ubrales said:
After the crash, do the speakers work on a different computer?

Yes, the speakers work great on another computer.
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April 23, 2012 4:01:01 PM

Ubrales said:
After the crash, do the speakers work on a different computer?

New development; I set the on-board sound in Bios to off, installed the sound card in the original PCI slot location (5). Upon boot-up I installed the latest software. I placed a music CD in the CD player and proceeded to play the CD in windows media player. The computer works great. I then attempted to play music that is stored in "MY Music" file located in "My Documents". I also used windows media player. The computer crashed after about 15 seconds. I can reboot and used the computer with sound except when I attempt to play music stored on my computer. Any suggestions?
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April 29, 2012 11:05:13 AM

Hello,
My name is Krishna and I work for the Social Media and Community Team at Dell. Please e-mail me your Service Tag/Order number along with a brief description of your issue and I will have one of our resolution specialists from the right department look into this. You can reach me at Krishna_KRN@Dell.com

Regards,
Dell-Kris K
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April 29, 2012 2:09:33 PM

Dell-Kris K said:
Hello,
My name is Krishna and I work for the Social Media and Community Team at Dell. Please e-mail me your Service Tag/Order number along with a brief description of your issue and I will have one of our resolution specialists from the right department look into this. You can reach me at Krishna_KRN@Dell.com

Regards,
Dell-Kris K

Thanks for monitoring and helping out!
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!