Hi I have had nothing but dramas with my Hp Pavilion DV6. Approximately a year ago I emailed HP customer support with a complaint regarding the fan on my computer. It constantly stays on and overheats to the extent it has burnt my leg (I could only use it from then on with a computer tray under it). I have had it repaired three times due to the overheating causing damage to other components. HP fixed a portion of it under warranty last year. I have emailed them as I said approximately a year ago and only received a response saying thanks for contacting them and they will be in touch soon here is my CN. I contacted them again and was told they would get back to me. A year on I have been on the phone to them again and they want me to provide them a copy of the email they sent me, now I would love to do that but the computer is totally broken and will no longer even turn on. I explained this to three HP customer support people and they advised they need that letter, it is remarkable that they do not understand that if I cannot turn my computer on I cannot give them a copy of my letter. I am not prepared to pay another $200 to a tech just to retrieve the letter. I had a call from the complaints section this afternoon and the idiot on the other end of the phone told me they need the letter and that they can see they have had to fix the computer in 2010 and 2011 that does not include the times I have had to pay myself to have it repaired. The lady was rude and did not care at all. I have an exam in two weeks at uni and all of my notes are on the broken laptop. DOes anyone know If there is a class action still going that I could join. I am at my wits end with HP.