ACER aspire 5742g pci simple controller

[bev1410]

My number lock is on, how do I get it iff please?
How do I fix an AMD driver that keeps malfunctioning and making my laptop do stupid things please?

 

[Dark Lord of Tech]

http://support.acer.com/product/default.aspx?modelId=3278

 

[inzone]

On the keyboard you have a function key that has the letters FN on it and when you press it it switches the keybord letters to the second set of letters that are usually a grey or blueish color and one of them is a num lock key which will take the number lock off.
Why do you say that the AMD drivers are causing problems?

 

[bev1410]

On the keyboard you have a function key that has the letters FN on it and when you press it it switches the keybord letters to the second set of letters that are usually a grey or blueish color and one of them is a num lock key which will take the number lock off.
Why do you say that the AMD drivers are causing problems?

I've tried the Fn key, I just removes the bottom tool bar.
AMD, my laptop freezes, the screen goes black, comes back with open pages in different order and a balloon pops up at the bottom left of screen telling me the AMD driver temporally failed, or words to that effect, this happens several times a day. My laptop is about 14 months old. I quite often have to switch the laptop of at the main button because it has completely frozen up and nothing responds.

 

[inzone]

Do you have antivirus software on your computer?
Have you updated the MB bios?
Have you updated the AMD driver lately?
You can go to the Acer support page and getinfo on how to do a repair of your computr from the hidden partition that is on the hard drive.

 

[bev1410]

Do you have antivirus software on your computer?
Have you updated the MB bios?
Have you updated the AMD driver lately?
You can go to the Acer support page and getinfo on how to do a repair of your computr from the hidden partition that is on the hard drive.

I have AVG, superntispyware, spybot search and clear.
I'm self taught on the computer, I can do the basics, but I certainly don't now the machanics and understand them even less.
I tried to update AMD but couldn'tfind it on the laptop.
I sent ACER a message throught their support system hours ago,haven't heard a dicky bird.
I was wiping the keyboard yesterday, this is what is making me wonder if I have pressed two keys to lock the numbers up?
Thank-you for your help, very much appreciated.
Beverley.

 

[inzone]

When you were cleaning the keyboard was the laptop on? A good time to do any kind of cleaning on a laptop or any computer is when it'a off.
There is no way to tell which keys were pressed together if the laptop was in fact on at the time.
When you ay that the numbers are locked up what exactly is the problem that you are haveing and does the laptop keyboard have a seperate number pad on the side like a regular keyboard.

 

[bev1410]

Ok, got the num lock sorted.
My big issue is the 'AMD' driver problem.
I'm open to any suggestions.
Beverley.

 

[inzone]

The first thing you can try is to delete the drivers for the card and then reinstal them to see if that makes a difference.

 

[bev1410]

The first thing you can try is to delete the drivers for the card and then reinstal them to see if that makes a difference.

I'm out of my comfort zone, I don't know how to do that?
Beverley.

 

[inzone]

You go to the control panel and to add/delete programs and look for the video card driver , it should say AMD catalyst you can at that point select it and delete it.
So you don't have to searh for the driver without a driver loaded download the new driver to your desktop and then after you delete the old driver then you can load the new one. So that Windows doesn't just load the driver you deleted empty the trash bin once you delete the driver.

 

[bev1410]

You go to the control panel and to add/delete programs and look for the video card driver , it should say AMD catalyst you can at that point select it and delete it.
So you don't have to searh for the driver without a driver loaded download the new driver to your desktop and then after you delete the old driver then you can load the new one. So that Windows doesn't just load the driver you deleted empty the trash bin once you delete the driver.

This was where I fell down when I tried before.
There is no AMD catalyst in the add/deete program list.
That was where I stopped, as I said I don't really know what I'm doing.
Regards Beverley.

 

[inzone]

http://support.acer.com/acerpanam/notebook/2010/Acer/Aspire/Aspire5742G/Aspire5742Gsp2.shtml

Ok , this link is to the Acer support site and gives the specifications of your laptop and if you look under graphics you'll see that there are tow options for that laptop , Nvidia and Ati, now Ati is owned by AMD so the drivers will come from AMD but in the Add /Remove programs it may say Ati drivers or Nvidia drivers.

http://support.acer.com/product/default.aspx?modelId=3278

This is a linkl to the support page for drivers for your laptop and all you would do is choose the Operating System that you have and the drivers for it will be displayed.
You may have to go into the device manager on your laptop and under video or graphics it will tell you which device you have so you'll know which driver to download. Follow the instructions in my previous post.

 

[bev1410]

http://support.acer.com/acerpanam/notebook/2010/Acer/Aspire/Aspire5742G/Aspire5742Gsp2.shtml

Ok , this link is to the Acer support site and gives the specifications of your laptop and if you look under graphics you'll see that there are tow options for that laptop , Nvidia and Ati, now Ati is owned by AMD so the drivers will come from AMD but in the Add /Remove programs it may say Ati drivers or Nvidia drivers.

http://support.acer.com/product/default.aspx?modelId=3278

This is a linkl to the support page for drivers for your laptop and all you would do is choose the Operating System that you have and the drivers for it will be displayed.
You may have to go into the device manager on your laptop and under video or graphics it will tell you which device you have so you'll know which driver to download. Follow the instructions in my previous post.

I'm trying that as I text, it will take a short while before I notice a difference, for the better I hope.
Much appreciate the help, I'llbe intouch. Beverley.

 

[bev1410]

http://support.acer.com/acerpanam/notebook/2010/Acer/Aspire/Aspire5742G/Aspire5742Gsp2.shtml

Ok , this link is to the Acer support site and gives the specifications of your laptop and if you look under graphics you'll see that there are tow options for that laptop , Nvidia and Ati, now Ati is owned by AMD so the drivers will come from AMD but in the Add /Remove programs it may say Ati drivers or Nvidia drivers.

http://support.acer.com/product/default.aspx?modelId=3278

This is a linkl to the support page for drivers for your laptop and all you would do is choose the Operating System that you have and the drivers for it will be displayed.
You may have to go into the device manager on your laptop and under video or graphics it will tell you which device you have so you'll know which driver to download. Follow the instructions in my previous post.

Hello. I finally heard from ACER this afternoon, this was there answer.

Response Aristotle Liwag (Technical Specialist) via Email 31/10/2012 01.58 PM Hi Beverley,

Since no hardware problem is detected, the problem is then related to operating system - not to the computer itself. Resetting your computer to factory settings can eliminate this problem. Please follow the instructions on this page:

I will get round to doing it, now is not a good time.
hank-you again for your help, Beverley.