Sign in with
Sign up | Sign in
Your question

Dell Dimension crashes a lot

Last response: in Windows XP
Share
Anonymous
August 13, 2005 1:30:48 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hello!

I have a friend whose Dell Dimension 4600 crashes a lot and varies between
the following STOP errors.

STOP 0x0000004E (0x00000099,0x00012082,0x00000003,0x00000000)
PFN_List_Corrupt

STOP 0x0000000A (0xFFE0F9C0,0x000000FF,0x00000001,0x804E2GD0)

STOP 0x0000008E (0xC000001D, 0x804E1345, 0xF8B13D94, 0x00000000)

It also does not wake up when in standby mode. She has to hold in the power
button. Tapping the power button does not wake it up, nor does keyboard or
mouse input. I have downloaded and run Dell's diagnostics and Microsoft's
RAM tester. All tests pass. I have updated all drivers and BIOS to latest
versions, I have also re-installed XP Home SP2.

Temporarily removing the antivirus software does not help. She has a
keystroke-logger installed (I am Big Brother) and I am wondering if that
could be the problem. I asked her to remove it, but I was wondering if
keystroke-loggers can stop a system from waking up.

Software is:
XP Home SP2
All critical updates
Norton Antivirus 2005, fully updated (also does it with it removed)
AOL 9
Office 2003
I am Big Brother keystroke logger (15 year old daughter...gotta be careful!)

System has 512MB RAM.

Thanks for the help!

Gregg Hill
Anonymous
August 13, 2005 4:54:18 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hi,

This was written for Win2000, but the problem and solutions are the same:

How to Troubleshoot a "STOP 0x0000004E PFN_LIST_CORRUPT" Error Message
http://support.microsoft.com/?kbid=291806

One of the possibilities is bad or failing ram. If you want to check the
memory, there are free programs here:

http://www.simmtester.com/page/products/doc/download.as...
http://oca.microsoft.com/en/windiag.asp

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Gregg Hill" <bogus@nowhere.com> wrote in message
news:u$wYdRCoFHA.1996@TK2MSFTNGP10.phx.gbl...
> Hello!
>
> I have a friend whose Dell Dimension 4600 crashes a lot and varies between
> the following STOP errors.
>
> STOP 0x0000004E (0x00000099,0x00012082,0x00000003,0x00000000)
> PFN_List_Corrupt
>
> STOP 0x0000000A (0xFFE0F9C0,0x000000FF,0x00000001,0x804E2GD0)
>
> STOP 0x0000008E (0xC000001D, 0x804E1345, 0xF8B13D94, 0x00000000)
>
> It also does not wake up when in standby mode. She has to hold in the
> power button. Tapping the power button does not wake it up, nor does
> keyboard or mouse input. I have downloaded and run Dell's diagnostics and
> Microsoft's RAM tester. All tests pass. I have updated all drivers and
> BIOS to latest versions, I have also re-installed XP Home SP2.
>
> Temporarily removing the antivirus software does not help. She has a
> keystroke-logger installed (I am Big Brother) and I am wondering if that
> could be the problem. I asked her to remove it, but I was wondering if
> keystroke-loggers can stop a system from waking up.
>
> Software is:
> XP Home SP2
> All critical updates
> Norton Antivirus 2005, fully updated (also does it with it removed)
> AOL 9
> Office 2003
> I am Big Brother keystroke logger (15 year old daughter...gotta be
> careful!)
>
> System has 512MB RAM.
>
> Thanks for the help!
>
> Gregg Hill
>
Anonymous
August 13, 2005 4:54:19 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Rick,

Thank you for your response. I had already been through that article and
when the RAM was tested with Microsoft's RAM tester, it passed even the
extended tests when run for an hour. Most bad RAM I have seen is usually
pegged within a few minutes by the MS tester.

I finally got off a long tech support call with India...I mean Dell...and
they still refuse to believe it is their equipment. A friend of mine had the
same type of problem, re-installed OS, etc, to no avail. He finally got Dell
to replace the unit and has not had a problem since, even with the same
software re-loaded.

I will go to her house again next week and have Dell call me "to do some
troubleshooting."

Gregg Hill



"Rick "Nutcase" Rogers" <rick@mvps.org> wrote in message
news:o ptXneCoFHA.3832@TK2MSFTNGP10.phx.gbl...
> Hi,
>
> This was written for Win2000, but the problem and solutions are the same:
>
> How to Troubleshoot a "STOP 0x0000004E PFN_LIST_CORRUPT" Error Message
> http://support.microsoft.com/?kbid=291806
>
> One of the possibilities is bad or failing ram. If you want to check the
> memory, there are free programs here:
>
> http://www.simmtester.com/page/products/doc/download.as...
> http://oca.microsoft.com/en/windiag.asp
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "Gregg Hill" <bogus@nowhere.com> wrote in message
> news:u$wYdRCoFHA.1996@TK2MSFTNGP10.phx.gbl...
>> Hello!
>>
>> I have a friend whose Dell Dimension 4600 crashes a lot and varies
>> between the following STOP errors.
>>
>> STOP 0x0000004E (0x00000099,0x00012082,0x00000003,0x00000000)
>> PFN_List_Corrupt
>>
>> STOP 0x0000000A (0xFFE0F9C0,0x000000FF,0x00000001,0x804E2GD0)
>>
>> STOP 0x0000008E (0xC000001D, 0x804E1345, 0xF8B13D94, 0x00000000)
>>
>> It also does not wake up when in standby mode. She has to hold in the
>> power button. Tapping the power button does not wake it up, nor does
>> keyboard or mouse input. I have downloaded and run Dell's diagnostics and
>> Microsoft's RAM tester. All tests pass. I have updated all drivers and
>> BIOS to latest versions, I have also re-installed XP Home SP2.
>>
>> Temporarily removing the antivirus software does not help. She has a
>> keystroke-logger installed (I am Big Brother) and I am wondering if that
>> could be the problem. I asked her to remove it, but I was wondering if
>> keystroke-loggers can stop a system from waking up.
>>
>> Software is:
>> XP Home SP2
>> All critical updates
>> Norton Antivirus 2005, fully updated (also does it with it removed)
>> AOL 9
>> Office 2003
>> I am Big Brother keystroke logger (15 year old daughter...gotta be
>> careful!)
>>
>> System has 512MB RAM.
>>
>> Thanks for the help!
>>
>> Gregg Hill
>>
>
>
Related resources
August 14, 2005 3:07:47 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

On Sat, 13 Aug 2005 09:30:48 -0700, "Gregg Hill" <bogus@nowhere.com>
wrote:

See if this helps.....

>STOP 0x0000004E (0x00000099,0x00012082,0x00000003,0x00000000)
>PFN_List_Corrupt

0x0000004E: PFN_LIST_CORRUPT
This indicates that the memory management Page File Number list is
corrupted. Can be caused by corrupt physical RAM, or by drivers
passing bad memory descriptor lists.

http://msdn.microsoft.com/library/default.asp?url=/libr...


>STOP 0x0000000A (0xFFE0F9C0,0x000000FF,0x00000001,0x804E2GD0)

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or
software. Use the General Troubleshooting of STOP Messages checklist
above. Technically, this error condition means that a kernel-mode
process or driver tried to access a memory location to which it did
not have permission, or at a kernel Interrupt ReQuest Level (IRQL)
that was too high. (A kernel-mode process can access only other
processes that have an IRQL lower than, or equal to, its own.)

http://www.microsoft.com/resources/documentation/Window...


>STOP 0x0000008E (0xC000001D, 0x804E1345, 0xF8B13D94, 0x00000000)

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
A kernel mode program generated an exception which the error handler
didn’t catch. These are nearly always hardware compatibility issues
(which sometimes means a driver issue or a need for a BIOS upgrade).

http://msdn.microsoft.com/library/default.asp?url=/libr...



Regards,
Ed
Anonymous
September 6, 2005 3:25:10 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Status update:

After running several memory testers, including Memtest-86 v3.2 and
Microsoft's Windiag, I still came up with nothing. I installed WinDbg and
looked at all 122 memory dumps and most pointed to hardware. I ran
Memtest-86 again last night for two hours without a failure, then let it run
overnight. I looked this morning and it had 10 RAM failures. Dell is sending
out new RAM.

Gregg Hill


"Gregg Hill" <bogus@nowhere.com> wrote in message
news:u$wYdRCoFHA.1996@TK2MSFTNGP10.phx.gbl...
> Hello!
>
> I have a friend whose Dell Dimension 4600 crashes a lot and varies between
> the following STOP errors.
>
> STOP 0x0000004E (0x00000099,0x00012082,0x00000003,0x00000000)
> PFN_List_Corrupt
>
> STOP 0x0000000A (0xFFE0F9C0,0x000000FF,0x00000001,0x804E2GD0)
>
> STOP 0x0000008E (0xC000001D, 0x804E1345, 0xF8B13D94, 0x00000000)
>
> It also does not wake up when in standby mode. She has to hold in the
> power button. Tapping the power button does not wake it up, nor does
> keyboard or mouse input. I have downloaded and run Dell's diagnostics and
> Microsoft's RAM tester. All tests pass. I have updated all drivers and
> BIOS to latest versions, I have also re-installed XP Home SP2.
>
> Temporarily removing the antivirus software does not help. She has a
> keystroke-logger installed (I am Big Brother) and I am wondering if that
> could be the problem. I asked her to remove it, but I was wondering if
> keystroke-loggers can stop a system from waking up.
>
> Software is:
> XP Home SP2
> All critical updates
> Norton Antivirus 2005, fully updated (also does it with it removed)
> AOL 9
> Office 2003
> I am Big Brother keystroke logger (15 year old daughter...gotta be
> careful!)
>
> System has 512MB RAM.
>
> Thanks for the help!
>
> Gregg Hill
>
!