Hi I am trying to help my uncle who is at home on a new HP computer that the internet was installed on this last week. The phone guy hooking it up got on his computer and said he was all set. He went to turn on computer on gets a blue screen with the window 7 icon but it is frozen on there and he can't get anything else to come up on the screen. I told him I would try to help him online so I am hoping someone will be kind enough to clue us in.
Thank you, Tim
Thank you, Tim