Startuo Error:- SHELL32.dll,MSGINA.dll

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hi There,

My sister in law is running Windows XP with SP2.

When she turned on her PC this morning it came up with the error that the 2
files shell32 and msgina.dll were unable to be found or corrupted, how is it
that she was able to use the PC last night but today it will not bootup?.

Can i fix this without having to do a full restore because that would mean i
would need to put all the applications and drivers back on which would take
ages.

Could you please tell me how to fix this.
--
Cheers

Graeme Anderson
4 answers Last reply
More about startuo error shell32 msgina
  1. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Hi,

    Boot the system and hit F8 as soon as the POST has completed and before
    Windows begins to load. This should produce a boot menu, choose "safe mode
    with command prompt". See if this mode will load (it should as you are not
    using the GUI at this point). If so, assuming that she has installed a
    service pack, run these from the prompt:

    copy /y %windir%\servicepackfiles\I386\shell32.dll %windir%\system32
    copy /y %windir%\servicepackfiles\I386\msgina.dll %windir%\system32

    Then restart the system. If she cannot load this mode, then this can be done
    by booting the WinXP CD and loading the Recovery Console.

    HOW TO: Install and Use the Recovery Console in Windows XP [Q307654]
    http://support.microsoft.com/?kbid=307654

    If she does not have a WinXP CD (common with preinstalled machines), then it
    can also be accomplished using the boot floppy set that loads a limited
    version of the recovery console.

    Using the WinXP Boot floppy set:
    http://www.rickrogers.org/fixes.htm#Boot%20floppy

    --
    Best of Luck,

    Rick Rogers, aka "Nutcase" - Microsoft MVP
    http://mvp.support.microsoft.com/
    Associate Expert - WindowsXP Expert Zone
    www.microsoft.com/windowsxp/expertzone
    Windows help - www.rickrogers.org

    "Graeme Anderson" <GraemeAnderson@discussions.microsoft.com> wrote in
    message news:2F36C6E2-5DD0-47CF-8B4B-2DD2E60243A0@microsoft.com...
    > Hi There,
    >
    > My sister in law is running Windows XP with SP2.
    >
    > When she turned on her PC this morning it came up with the error that the
    > 2
    > files shell32 and msgina.dll were unable to be found or corrupted, how is
    > it
    > that she was able to use the PC last night but today it will not bootup?.
    >
    > Can i fix this without having to do a full restore because that would mean
    > i
    > would need to put all the applications and drivers back on which would
    > take
    > ages.
    >
    > Could you please tell me how to fix this.
    > --
    > Cheers
    >
    > Graeme Anderson
  2. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Hi Rick,

    Thanks for the help, do i enter both the commands as they are written down,
    including the " % " symbols ?
    --
    Cheers

    Graeme Anderson


    "Rick "Nutcase" Rogers" wrote:

    > Hi,
    >
    > Boot the system and hit F8 as soon as the POST has completed and before
    > Windows begins to load. This should produce a boot menu, choose "safe mode
    > with command prompt". See if this mode will load (it should as you are not
    > using the GUI at this point). If so, assuming that she has installed a
    > service pack, run these from the prompt:
    >
    > copy /y %windir%\servicepackfiles\I386\shell32.dll %windir%\system32
    > copy /y %windir%\servicepackfiles\I386\msgina.dll %windir%\system32
    >
    > Then restart the system. If she cannot load this mode, then this can be done
    > by booting the WinXP CD and loading the Recovery Console.
    >
    > HOW TO: Install and Use the Recovery Console in Windows XP [Q307654]
    > http://support.microsoft.com/?kbid=307654
    >
    > If she does not have a WinXP CD (common with preinstalled machines), then it
    > can also be accomplished using the boot floppy set that loads a limited
    > version of the recovery console.
    >
    > Using the WinXP Boot floppy set:
    > http://www.rickrogers.org/fixes.htm#Boot%20floppy
    >
    > --
    > Best of Luck,
    >
    > Rick Rogers, aka "Nutcase" - Microsoft MVP
    > http://mvp.support.microsoft.com/
    > Associate Expert - WindowsXP Expert Zone
    > www.microsoft.com/windowsxp/expertzone
    > Windows help - www.rickrogers.org
    >
    > "Graeme Anderson" <GraemeAnderson@discussions.microsoft.com> wrote in
    > message news:2F36C6E2-5DD0-47CF-8B4B-2DD2E60243A0@microsoft.com...
    > > Hi There,
    > >
    > > My sister in law is running Windows XP with SP2.
    > >
    > > When she turned on her PC this morning it came up with the error that the
    > > 2
    > > files shell32 and msgina.dll were unable to be found or corrupted, how is
    > > it
    > > that she was able to use the PC last night but today it will not bootup?.
    > >
    > > Can i fix this without having to do a full restore because that would mean
    > > i
    > > would need to put all the applications and drivers back on which would
    > > take
    > > ages.
    > >
    > > Could you please tell me how to fix this.
    > > --
    > > Cheers
    > >
    > > Graeme Anderson
    >
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Hi,

    Yes, though you can subsitute the actual path. The %windir% part is a
    variable, in most systems this would be C:\Windows. The variable will work
    in any system regardless of the Windows folder designation (not all use
    C:\Windows).

    --
    Best of Luck,

    Rick Rogers, aka "Nutcase" - Microsoft MVP
    http://mvp.support.microsoft.com/
    Associate Expert - WindowsXP Expert Zone
    www.microsoft.com/windowsxp/expertzone
    Windows help - www.rickrogers.org

    "Graeme Anderson" <GraemeAnderson@discussions.microsoft.com> wrote in
    message news:3FADB886-86D7-4113-ADDB-9D1AAC71B3EC@microsoft.com...
    > Hi Rick,
    >
    > Thanks for the help, do i enter both the commands as they are written
    > down,
    > including the " % " symbols ?
    > --
    > Cheers
    >
    > Graeme Anderson
    >
    >
    > "Rick "Nutcase" Rogers" wrote:
    >
    >> Hi,
    >>
    >> Boot the system and hit F8 as soon as the POST has completed and before
    >> Windows begins to load. This should produce a boot menu, choose "safe
    >> mode
    >> with command prompt". See if this mode will load (it should as you are
    >> not
    >> using the GUI at this point). If so, assuming that she has installed a
    >> service pack, run these from the prompt:
    >>
    >> copy /y %windir%\servicepackfiles\I386\shell32.dll %windir%\system32
    >> copy /y %windir%\servicepackfiles\I386\msgina.dll %windir%\system32
    >>
    >> Then restart the system. If she cannot load this mode, then this can be
    >> done
    >> by booting the WinXP CD and loading the Recovery Console.
    >>
    >> HOW TO: Install and Use the Recovery Console in Windows XP [Q307654]
    >> http://support.microsoft.com/?kbid=307654
    >>
    >> If she does not have a WinXP CD (common with preinstalled machines), then
    >> it
    >> can also be accomplished using the boot floppy set that loads a limited
    >> version of the recovery console.
    >>
    >> Using the WinXP Boot floppy set:
    >> http://www.rickrogers.org/fixes.htm#Boot%20floppy
    >>
    >> --
    >> Best of Luck,
    >>
    >> Rick Rogers, aka "Nutcase" - Microsoft MVP
    >> http://mvp.support.microsoft.com/
    >> Associate Expert - WindowsXP Expert Zone
    >> www.microsoft.com/windowsxp/expertzone
    >> Windows help - www.rickrogers.org
    >>
    >> "Graeme Anderson" <GraemeAnderson@discussions.microsoft.com> wrote in
    >> message news:2F36C6E2-5DD0-47CF-8B4B-2DD2E60243A0@microsoft.com...
    >> > Hi There,
    >> >
    >> > My sister in law is running Windows XP with SP2.
    >> >
    >> > When she turned on her PC this morning it came up with the error that
    >> > the
    >> > 2
    >> > files shell32 and msgina.dll were unable to be found or corrupted, how
    >> > is
    >> > it
    >> > that she was able to use the PC last night but today it will not
    >> > bootup?.
    >> >
    >> > Can i fix this without having to do a full restore because that would
    >> > mean
    >> > i
    >> > would need to put all the applications and drivers back on which would
    >> > take
    >> > ages.
    >> >
    >> > Could you please tell me how to fix this.
    >> > --
    >> > Cheers
    >> >
    >> > Graeme Anderson
    >>
    >>
    >>
  4. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Graeme Anderson wrote:

    > Hi Rick,
    >
    > Thanks for the help, do i enter both the commands as they
    > are written down, including the " % " symbols ?
    Hi,

    Yes, run them exactly as Rick posted it, including the " % " symbols.


    --
    torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
    Administration scripting examples and an ONLINE version of
    the 1328 page Scripting Guide:
    http://www.microsoft.com/technet/scriptcenter/default.mspx
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