Archived from groups: microsoft.public.windowsxp.general (
More info?)
Thanks for your response.
Actually, I had read that info before posting this question; I did not call
them 1st because the site said that "...proof of product purchase is
required...", but I no longer had the bill-of-sale for either the computer or
the 'separately purchased' copy of XP Home (the sticker was on the computer -
I put it there because that is what the license said to do with it - the
computer was purchased as a 'bare bones').
Anyway, I did call Microsoft, and was able to give the rep. enough info for
him to replace the product code.
I appreciate the response though.
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"t.cruise" wrote:
>
> Since your system is not functioning, you would not be able to use any of the utilities
> for retrieving your Product Key from your hard drive:
>
> If the Product Key is on a sticker on the side of a system, that is usually an indication
> of an OEM version of Windows XP, bundled on a system by the company which built it (e.g.
> DELL, GATEWAY, COMPAQ, HP, etc.). If that IS the scenario, the support for such matters
> is the responsibility of the company which built the system, NOT Microsoft. Contact
> support of the company which built the system, and they should handle the matter.
>
> If the above is NOT the correct scenario, and you actually purchased and installed a
> RETAIL version of Windows XP on your system, then Microsoft will help with the lost
> Product Key:
>
> How to replace lost, broken, or missing Microsoft software or hardware
>
>
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246
> --
>
> T.C.
> t__cruise@[NoSpam]hotmail.com
> Remove [NoSpam] to reply
>
>
>
>
> But, if it is an OEM version of Windows XP, which was bundled on the system when
> purchased: "SouthFloridaSteve" <SouthFloridaSteve@discussions.microsoft.com> wrote in
> message news:78965A5B-1DF4-4917-BFC1-A27575BDA4DA@microsoft.com...
> > HI:
> > The computer was knocked off a table; not only does the hard drive not work,
> > but part of the product ID sticker that was attached to the side of the
> > machine was scrapped off.
> >
> > I have the original disk and booklet (WinXP Home edition 2002), and 1/2 of
> > the sticker with 14 of the digits of the product ID - there is even a 'bar
> > code' of sorts (more like a rectangle with black squiggly lines) under the
> > last 2 sets of digits.
> >
> > Do you think Microsoft would be willing to replace it? And, no, I do not
> > have the receipt for the computer as I purchased it on May of 2003 (which is
> > when I activated it).
>
>
>