G
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Archived from groups: rec.games.pinball (More info?)
I bought a super nice Strange Science from Todd at TNT, and NAVL had the bad
taste to drop it off of a forklift. Now I specifically had Todd ship me the
game with the legs *on* because NAVL's own rules forbid them from picking up
a pinball with a forklift unless it's on a pallet.
The only real damage they've ever done to a pin of mine in the past (of
about 30 games they've shipped for me) is when a game was on a pallet, they
smashed it with a forklift. It was wrapped, so the damage wasn't apparent
until after they delivered the game and we opened it.
Well the guy moving my legs-on Strange Sci into the truck that day got lazy
and picked it up with the forks anyway -- and then dropped it onto its side.
The cabinet and especially the head are obviously beat up, but I think the
rest of it (except the p/f glass) may have come thru okay -- I don't know
because I couldn't give it a close exam. But I know that it had a great p/f
and great ramps, and I'm sure the boards etc. are probably okay, and the
topper still looks perfect.
To their credit, NAVL fired the guy the next day (my regular driver gave me
the story) and the insurance paid off 100% of what I paid for it within a
week (which was a lot, due to the condition), no questions asked. I made
them an offer on the salvage value and they took me up on that too, so if
the playfield survived and the topper still works etc. at least I've got the
guts to a super nice example.
Anyway time will tell if my salvage offer was smart or not, but in any event
I wanted to pass on the story and let the group know that a) I still think
shipping them via NAVL on their legs is the best bet, because they have to
move them by hand (especially now - they made a big stink about it
internally), and b) if they do damage your game, they pay the insurance
claim quickly and painlessly. They didn't even ask if I'd get a repair
estimate, because I told them I didn't want a repaired game any more than
I'd want a car that had been wrecked and repaired.
I've found Pilot Air and Forward Air to be a huge pain in the butt compared
to NAVL, and you can't beat their customer service.
Randy
I bought a super nice Strange Science from Todd at TNT, and NAVL had the bad
taste to drop it off of a forklift. Now I specifically had Todd ship me the
game with the legs *on* because NAVL's own rules forbid them from picking up
a pinball with a forklift unless it's on a pallet.
The only real damage they've ever done to a pin of mine in the past (of
about 30 games they've shipped for me) is when a game was on a pallet, they
smashed it with a forklift. It was wrapped, so the damage wasn't apparent
until after they delivered the game and we opened it.
Well the guy moving my legs-on Strange Sci into the truck that day got lazy
and picked it up with the forks anyway -- and then dropped it onto its side.
The cabinet and especially the head are obviously beat up, but I think the
rest of it (except the p/f glass) may have come thru okay -- I don't know
because I couldn't give it a close exam. But I know that it had a great p/f
and great ramps, and I'm sure the boards etc. are probably okay, and the
topper still looks perfect.
To their credit, NAVL fired the guy the next day (my regular driver gave me
the story) and the insurance paid off 100% of what I paid for it within a
week (which was a lot, due to the condition), no questions asked. I made
them an offer on the salvage value and they took me up on that too, so if
the playfield survived and the topper still works etc. at least I've got the
guts to a super nice example.
Anyway time will tell if my salvage offer was smart or not, but in any event
I wanted to pass on the story and let the group know that a) I still think
shipping them via NAVL on their legs is the best bet, because they have to
move them by hand (especially now - they made a big stink about it
internally), and b) if they do damage your game, they pay the insurance
claim quickly and painlessly. They didn't even ask if I'd get a repair
estimate, because I told them I didn't want a repaired game any more than
I'd want a car that had been wrecked and repaired.
I've found Pilot Air and Forward Air to be a huge pain in the butt compared
to NAVL, and you can't beat their customer service.
Randy