Sign in with
Sign up | Sign in
Your question
Closed

How to turn off hp printer replace ink cartridge?

Last response: in Computer Peripherals
Share
March 15, 2010 3:39:25 AM

If you're getting the message, it means that the ink cartridge needs replaced. Once you replace the cartridge, the message will go away.
March 16, 2010 6:39:00 PM

Sorry , ??? Correction:
if you get replace ink on hp printers , it is suppoed to be empty ..... not is empty


Hp estimates the amount of ink used , just open a cassette and you find it 3/4 full.... as well it occurs
after a few weeks all the ink gets empty without printing .....


Getting the message is marketing .....
other instances (year change
odd printer ......
Bad printer programming .......


all this leads to the message .....
Related resources
March 18, 2010 12:00:40 PM

Hi there,

HP designs “low on ink” alerts just to indicate that the ink supply is running low in the first instant like a ‘low on fuel’ car gauge. It’s a signal to customers that it might be worth having a replacement cartridge handy to replace it when the ink does run out. You can just ignore it in the first instance as HP Photosmart printers using either HP 364 or HP 178 ink cartridges continue to print after a “low on ink” alert appears. You should be able to continue printing until you choose to replace the cartridge or when print quality becomes unacceptable. It’s sometimes worth having a back up though, in case you run out of ink at just the wrong moment. If you have any further queries, please let me know the make and model of your printer and I’d be happy to check this for you.

Charlotte
March 18, 2010 5:28:40 PM

CHarlotte


thanks for your reply , but this is pure theory
in practice there is BAD IMPLEMENTATION involved

THe user is heavily annoyed:

A) Confirm for every page - print on computer AND printer that you still want to print the page , if a low is detected on any of the collors ...... this is not allowing you happy.....

B) As it involves Black you are dead in any case 1 warning = dead
C)I opened an INK pot it is still FULL with the warning
D) there is no link between the level of the ink and the warning
No cable .... all is just a computer estimation.... based on time and nr of pages this has nothing to do with a warning ..... NOT USING INK makes the INK go EMPTY ??????? this is crazy ......
together with the marketing tools to automaticaly buy new stuff this is even malpractice ....
E) the only effect of the chip is to block the usage rappidly ...... so bypass the chip !!!!!!
March 19, 2010 1:22:02 PM

Thanks for your comments. I can understand the frustration so I’ve tried to provide some explanations below in answer to your points (apologies – a bit wordy). These points relate to those using HP Photosmarts:

1. The level alerts and indicators have been designed such that users receive a “low on ink” message before experiencing poor print quality due to the printer running low on ink. The design intent, combined with usage of the printer, can result in a situation where it may be perceived by the customer that the “low on ink” message appears early.

2. Some inkjet printer users print a few pages at a time, and hours, and sometimes days, pass between print jobs. With this kind of start/stop printing, inkjet printers use some ink to keep print nozzles clear and ink flowing smoothly. This is critical to maintain printer health and ensure print quality. However, it can cause cartridge yields to be lower than if the user printed continuously. Conversely, if the user prints continuously, some ink that would have been used for maintenance in start/stop printing may not need to be used to maintain printer health.

3. Because HP wants the vast majority of users to receive a “low on ink” message before they experience unsatisfactory print quality, the trigger point of the “low on ink” message is set to factor in a range of printing behaviours which include the behaviours discussed above that affect page yield and also influence the timing of the low on ink message. Tthe amount of ink left in the cartridge at that point will vary based on cartridge variation, usage and a host of other factors.

4. HP provides a black ink only mode (accessible through the print driver) that allows greyscale printing using the black ink cartridge only. On HP Photosmart printers using HP HP 364 and HP 178 ink cartridges, if you’re out of colour ink you can use this setting to print documents with good greyscale print quality if they have sufficient black ink.

Best,
Charlotte4HP
March 22, 2010 9:03:45 AM

Charlotte,

I was not impressed by these statements, when I had a lot of problems (MULTPLE days)
caused by bad programming , undebugged printer software ... mishandling the user to push buttons on the printer and on the computer (both machines are not together (it is a netwerk printer...)
it's about the INK
its about the scanner
its about the user interface
its about the delivered software
its about NEVER GETTING it to work properly
not worty of 2000 -2020 design

positive the machine eyes nice ... for what its worth

I previously had experience with HP abandoning support (not support but writen refusal to addapt to firmware to make the product even work..... in standard environment...
(real support stoppes as the product is placed on the market, there is no more a team to make the changes, ssorry you buyed the product .... (DAT tape units)


With this experience I TROW OUT ALL HP products , in advise ,usage and buying considerations
(personal and professional)
THe resulting unworkable bad quality forces me to react in this way


HP NEVER AGAIN

Sorry this is not personal to you .
Anonymous
March 22, 2010 4:43:20 PM

I have to say that my own confidence in HP as a company is wearing thin.

This is a company originally spun off from the legendary Fairchild Corp that pioneered many modern technologies. HP originally made beautiful scopes and instruments and in the 1980s even made some pretty good mono inkjet printers.

But now ?

The trouble started back in the 1990's with a whole generation of printers with faulty paper handling caused by bad design -- a computer dealer friend had at least a dozen of one series sitting in his basement ready to be scrapped.

Most recently I have found in the space of a few months two dumped 2600n colour laser printers, a model which was only introduced 5 years ago and cost around £225 (say $350).

The first had paper handling problems, the latest just seems to have been dumped because one of the refills was empty -- given that each rather small refill costs between £30 and £40 in the UK (up to $60) and a whole set isn't far off the price of a new printer I'm not all that tempted to try and get this printer running.

This is a company which needs to wake up -- it doesn't seem to lead in any of the product areas it covers and quality looks like it's a serious problem.
March 23, 2010 2:08:27 PM

Hi fihart,

Sorry to hear you have a negative view of HP at the moment, but as you’ve pointed out, HP’s been in the printer business for 25 years and over that history there have been great times and perhaps not such great times. I think it’s the same for all tech manufacturers - there are many internal and external factors in the tech industry that affect output, quality and performance. In HP’s defence, I do think the company is very much ‘awake’ at the moment with the release of new, exciting and acclaimed print technologies such as the Photosmart Touchsmart range announced last summer. 25 years of innovation means that in HP printers give you more standard premium features per pound compared to other products on the market and this is backed up by the fact that in 2009 HP’s printers won 45 awards, HP printers won ‘Best Printer’ in roundups from trusted reviewers like CNET, Computer Shopper and Which? the UK’s independent consumer association. Also, ComputerActive voted Photosmart one of the top tech products for 2009.

Charlotte4HP UK
March 23, 2010 2:31:30 PM

I've used a lot of different brand printers. I'm not prejudiced against any printer brand. In the past 3 years, I've had a Cannon, Epson, and an HP. The HP died (fatal hardware error) right around a year old. The Cannon didn't print very good quality, and guzzled ink (maintenance didn't help). So that's sitting in the basement. I've got an Epson right now, and couldn't be happier with it. It's nothing fancy, but it works. As an average printer user, that's all most would ask for.
http://www.epson.com/cgi-bin/Store/consumer/consDetail....
April 18, 2010 12:34:22 PM

Charlotte, here's how HP could do other users a service: enable us to disable the ink level reminder feature within the software. Some of us would rather just let the ink go until it runs out and change it then, and we find the popup window that never goes away highly irritating. This will mean that I, like others here, will be very reluctant to ever again buy from HP, despite owning an HP PC and having owned an HP printer for many years.
April 19, 2010 4:10:34 PM

Those suppliers of ink cartridges should know that their access to a free market enterprise, their product is in serious jeopardy. As a user who prefers other suppliers of ink cartridges, I find that, those other companies in the recycled ink cartridge supply business are experiencing profit loses due to the anti-competitive strategies of ink suppliers like Hewlett Packard (HP). Because customers who use “other” ink cartridges in HP printers, they will find that there ink cartridge is “not compatible” as described below.
=
HP is at it again! HP is again setting up a policy of shutting down, at a predetermined time, to limit a consumers use of their HP printer. For my HP OfficeJet 5600 All-In-Series, I purchased from Kroger Food store a refill on 2/23/2010. As indicated it replaces the HP 27 Cartridge. Cartridge City brand. It is now April 17, 2010, and my printer has shut down from further use. With my previous HP printer, after a predetermined period the HP printer displayed a message informing me that my ink was low, and then shut down my printer from further use. Because of HP greed, this same procedure is being used, but with a different message. Now, after using my cartridge for 54 days HP came up with a different message, “printer cartridge not compatible…“, ending further use of my printer. HP now avoids using the word ink. Although ink is low but copies still at quality level, this was no reason for low ink to stop the printer from working, after pressing O.K. on the control panel.
=
To prove my point, I just replaced my cartridge with the same exact store bought Cartridge City brand #27. Now the printer works again. If the cartridge #27 is the same, but is not compatible, why then does my printer now print? This is the same trick they pulled with the low ink message.
=
The HP OfficeJet 5600 All-In-Series user guide describes the extent of the limited warranty. Hewlett-Packard (HP) warrants to the end-user customer that the HP warranty does not cover (3) “any other problems, including those that arise as a result of….
b. “…or supplies not provided or supported by HP”
c. “..operation outside of the products specification”
d. “….unauthorized modification or misuse.”
(9) tells me HP products may contain remanufactured parts, components, or materials equivalent to new in performance.
=
The preceding warranty gives HP the right to shut down my printer and infringe on my right to the free use and choice in my preference of using a remanufactured cartridge. To close down Cartridge City 100% satisfaction guarantee of their product, and to discourage and destroy competition. What gives HP the right, after 54 days of cartridge use, to then tell me my “printer cartridge not compatible…” It’s not a low ink issue? You see it’s not the cartridge, but it is, continues, and will always be,… the INK! You saw what the warranty does not cover. But shutting down my computer, because the use of outside sources of remanufactured cartridges, are ink supplies “..not provided or supported by HP.”
=
What is being said is, all other sources of recycled ink cartridges are not of HP standards, and will not allow their printers to operate, or give the consumer the free choice, to decide the ink quality choices in the use by a purchaser of an HP printer. In a 6/22/2006 Chicago Tribune article, “HP warns, Walgreens, Office Max on ink sales.” HP senior vice-president Pradeep Jotwani Stated, “They are using an ink that has specific chemicals or certain chemicals at certain levels that violate our formula for ink.” In other words, the world should run on only ink formulated on HP principals of what ink should be. That warning was to suppress, monopolize, or attempt to monopolize, and control the use of ink. To avoid the anti-trust issue, after a printer programmed predetermined time, you’ll receive a message, in order to shut down your printer, “printer cartridge not compatible…”
=
From the HP cartridge informational inserts, “HP recycling program. HP offers an increasing number of product return and recycling programs in many countries/regions, as well as partnering with some of the largest electronic recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of it’s most popular products. It also states, “HP limited warranty… warranty does not cover empty or refilled products, or products that have been misused or tampered with.”
=
O.K., I understand that. HP does not cover refilled products. So that I also understand, the warranty is on the HP ink cartridge, as noted by the warranty date. I can understand a cartridge being defective. But I don’t understand the refilled statement? If I purchased, or refilled an HP cartridge, I understand there is no warranty. But again why, after using my refilled remanufactured cartridge, under what specific technical conditions has HP determined after 54 days my printer cartridge not compatible?
=
Previously, I received a HP Newsgram. They were telling me how I should only use HP ink cartridges. “With a 98% reliability rate, you’ll enjoy a hassle-free, worry-free, experience you won’t get from refurbished or refilled ink cartridges.” In other words, suggesting to me, and others, refurbished or refilled cartridges being available, can be used on HP printers. This of course is not entirely true, and intended only to fool the unsuspecting, and naïve, from finding out the HP printers will become inoperative after a predetermined use, even when ink supply and copy quality is not the issue.
=
April 29, 2010 9:19:46 AM

Hi Southwell,

I’ve had a look on my Photosmart to see if I can disable the low on ink message. If you hit the OK button each time it turns it off each time it comes on but I can’t figure out how to turn it off permanently. What model do you have? Each model has different settings so once I know, I’ll speak to our tech guys to see if they have any ideas.
April 30, 2010 9:35:55 AM

for example the HP C6280
Anonymous
May 3, 2010 3:27:05 AM

charlotteforHP said:
Hi Southwell,

I’ve had a look on my Photosmart to see if I can disable the low on ink message. If you hit the OK button each time it turns it off each time it comes on but I can’t figure out how to turn it off permanently. What model do you have? Each model has different settings so once I know, I’ll speak to our tech guys to see if they have any ideas.

I have an HP 6000. I have the back-up, which I will put in when the printed pages are gray, so how can I disable the warning I get every single time I turn on the computer? Minimize clicks and annoyances to keep customers.
Anonymous
May 20, 2010 11:26:33 PM

HPs claims to be for Users benefits are lies! :non: 

* on catridges that are disposable, the low ink, stopping your from printing is unecessary, being the catridge is disposable, it would not matter if the head was damaged buy pushing air.

*US law prohibits printer manufacturers from voiding warranty for using generic catridges or refills. HP gets around this by refusing tech support; but even more insidious, read your warranty (AIO 6200) and you will see that the warranty ends not only within a time period, but as soon as either of the catridges are empty and replaced (oem or or not)

So if they were told they were violating the law, they can simply state, 'that if the user were using a replacement or refill, that automatically implies the warranty had expired.'

*their sensing technology has gotten good enough to detect re-furrbished and just block it (via a catrifdge problem workstop).

The sleeziness of this company extends out in to their other products too. I have been working on systems since 1986, and HP is my most hated .... They should not only be class action sued, but should have their products banned until they are willing to make fair market products the match the spirit of the law -- even then I wouldn't buy from them!

Clearline
PS I did get thru to there top american guy, who more or less told me 'Tough S...' :o 
Anonymous
May 21, 2010 7:19:02 AM

It has to be said that companies who try to use their customers as cash cows in the computer business are very shortsighted.

The lifespan of the products HP sells is very short these days. It only takes a competitor to publicly adopt more enlightened policies towards customers for HP to lose much of its customer base in one replacement cycle.

The more I hear about HP the less I like it.

All this nonsense with self destructing refills -- and now complaints like that the generic mini-PCI slot in their laptops is virtually useless because the BIOS only recognises HP branded add-ins.
Anonymous
June 26, 2010 7:49:49 PM

Today I'm online searching for a way to bypass the replace ink message and found this post. I'm so sick of HP taking away my right to decide when the print quality requires me to replace the ink. The last page printed has beautiful ink quality. And now it won't print at all. Come on.

I took out all the cartridges and shook them a little and then I was able to get out a few more pages before it shut me down again.

HP - Get with the program. Consumers are your king. Don't take away our rights to use your products how we best see fit. You keep doing this kind of stuff and I'll make sure my next printer isn't HP.

My model is the All-In-One HP Officejet Pro 8500. Any ideas if there is a backhanded way to bypass this lockdown on my machine?

Angie

Anonymous
June 29, 2010 8:20:54 AM

I've been searching for a way to turn off those irritating low ink messages for my HP F2400 but no such luck :( 
Seriously wishing I'd bought a different product on this point alone - it's ruining my media computer! I don't want to have to exit the bloody alert message everytime I want to watch TV.
Very pissed off.
August 19, 2010 6:56:16 PM

Hi, my printer was saying that my cyan cartridge was low so I went out and bought a new cartridge and replaced it. To my surprise it is still saying the same thing. I have turned off the printer and computer and restarted, but it hasn't stopped. Please help.
August 19, 2010 7:20:57 PM

Try printing a test page with the new cartridges in.
August 19, 2010 9:19:39 PM

Thanks, but nope, didn't do me any good.
August 19, 2010 11:04:33 PM

Was it able to print the test page? Did it all look right?
October 24, 2010 12:49:29 AM

Have you received word on how to disable this message? I also have an 8500 HP Danny


Quote:
Today I'm online searching for a way to bypass the replace ink message and found this post. I'm so sick of HP taking away my right to decide when the print quality requires me to replace the ink. The last page printed has beautiful ink quality. And now it won't print at all. Come on.

I took out all the cartridges and shook them a little and then I was able to get out a few more pages before it shut me down again.

HP - Get with the program. Consumers are your king. Don't take away our rights to use your products how we best see fit. You keep doing this kind of stuff and I'll make sure my next printer isn't HP.

My model is the All-In-One HP Officejet Pro 8500. Any ideas if there is a backhanded way to bypass this lockdown on my machine?

Angie

December 22, 2010 4:50:18 PM

from my post on the HP Forum:

I also found these Warnings to be very annoying as they would remind you too often and then would say, in effect, "but we don't know how low." That's why I'm on this thread. I have a Premium Fax ePrint (C410a) on a wireless home network.

I checked the settings and found that, on a Mac, there are a lot of settings in a lot of different places, including a box to turn off these Warnings or, if you leave them on, adjust how long they are displayed. I can't imagine that these would be available for a Mac and not a PC so you Windows guys should see if you can find an equivalent.

Follow this path on a Mac:

Open HP Utility>Click on Applications and the HP Applications Manager will open>Double Click on HP Message Center>Click on "HP Message Center" next to the Apple in the upper left corner of the screen>Scroll down to Preferences

I tried to post a screen shot but the best I was able to do is put in a link to the other post:

December 23, 2010 12:13:41 AM

Try the new cartridge. good luck
December 23, 2010 8:32:12 AM

Hello Charlotte:

Curious to know if you have discovered any way for users to actually use a refilled HP Black cartridge when warnings come up that ink is low or empty. There must be a way to turn this off permanently.
Danny

charlotteforHP said:
Hi fihart,

Sorry to hear you have a negative view of HP at the moment, but as you’ve pointed out, HP’s been in the printer business for 25 years and over that history there have been great times and perhaps not such great times. I think it’s the same for all tech manufacturers - there are many internal and external factors in the tech industry that affect output, quality and performance. In HP’s defence, I do think the company is very much ‘awake’ at the moment with the release of new, exciting and acclaimed print technologies such as the Photosmart Touchsmart range announced last summer. 25 years of innovation means that in HP printers give you more standard premium features per pound compared to other products on the market and this is backed up by the fact that in 2009 HP’s printers won 45 awards, HP printers won ‘Best Printer’ in roundups from trusted reviewers like CNET, Computer Shopper and Which? the UK’s independent consumer association. Also, ComputerActive voted Photosmart one of the top tech products for 2009.

Charlotte4HP UK

January 12, 2011 12:08:14 PM

Hello.
I am having an even more insidious problem. I get the message that cartridges are not aligned. The printer automatically prints a test page and tells me to scan. It does this repeatedly, so eventually, I will run out of ink and paper due to this automatic process which I cannot stop!

Think I need to go out and buy printer by different company. Any suggestions for inexpensive one with compatible driver?
January 13, 2011 6:42:16 AM

dreuzel said:
Sorry , ??? Correction:
if you get replace ink on hp printers , it is suppoed to be empty ..... not is empty


Hp estimates the amount of ink used , just open a cassette and you find it 3/4 full.... as well it occurs
after a few weeks all the ink gets empty without printing .....


Getting the message is marketing .....
other instances (year change
odd printer ......
Bad printer programming .......


all this leads to the message .....



Not nice those damm corperate Giant b%@#@rds Huh?, ..Hey There not hiring are they ? :pt1cable: 
January 13, 2011 7:09:09 AM

aford10 said:
I've used a lot of different brand printers. I'm not prejudiced against any printer brand. In the past 3 years, I've had a Cannon, Epson, and an HP. The HP died (fatal hardware error) right around a year old. The Cannon didn't print very good quality, and guzzled ink (maintenance didn't help). So that's sitting in the basement. I've got an Epson right now, and couldn't be happier with it. It's nothing fancy, but it works. As an average printer user, that's all most would ask for.
http://www.epson.com/cgi-bin/Store/consumer/consDetail....


Ya Know I like what you've wrote so far, I've posted my own question about ink Carteridges :

:bounce: 
http://www.tomshardware.com/forum/forum2.phpconfig=toms...

But after reading your experences,Maybe I should just go find the Epson printer that the Catridges were mad for. The canon not bad Thought with photo's Alot set-up I think. And this bird right here, not in the bush.....Right now,just want to make ink Cart.s be seen by printer Software. :whistle: 
January 13, 2011 7:16:46 AM

Quote:
HPs claims to be for Users benefits are lies! :non: 

* on catridges that are disposable, the low ink, stopping your from printing is unecessary, being the catridge is disposable, it would not matter if the head was damaged buy pushing air.

*US law prohibits printer manufacturers from voiding warranty for using generic catridges or refills. HP gets around this by refusing tech support; but even more insidious, read your warranty (AIO 6200) and you will see that the warranty ends not only within a time period, but as soon as either of the catridges are empty and replaced (oem or or not)

So if they were told they were violating the law, they can simply state, 'that if the user were using a replacement or refill, that automatically implies the warranty had expired.'

*their sensing technology has gotten good enough to detect re-furrbished and just block it (via a catrifdge problem workstop).

The sleeziness of this company extends out in to their other products too. I have been working on systems since 1986, and HP is my most hated .... They should not only be class action sued, but should have their products banned until they are willing to make fair market products the match the spirit of the law -- even then I wouldn't buy from them!

Clearline
PS I did get thru to there top american guy, who more or less told me 'Tough S...' :o 



ya Go Brudder!! :wahoo: 



January 13, 2011 7:31:37 AM

:bounce: 

http://www.tomshardware.com/forum/forum2.phpconfig=toms...

Then I better just leave this HP all-in-one that's apart for cleaning.It scanned,copyed so cool.But to have to feed that Monster it's ink food,Just don't seem Worth it.Heck by now them inkwells all dried up anyway! :kaola:  But the Canon works!well almost! :whistle: 
January 13, 2011 9:18:15 PM

Monzter said:
:bounce: 

http://www.tomshardware.com/forum/forum2.phpconfig=toms...

Then I better just leave this HP all-in-one that's apart for cleaning.It scanned,copyed so cool.But to have to feed that Monster it's ink food,Just don't seem Worth it.Heck by now them inkwells all dried up anyway! :kaola:  But the Canon works!well almost! :whistle: 


I couldn't get to your link on tomshardware.
While searching for the solution to my HP printer low-ink alert problem, I did find some bypasses for other HP printers on other forums.
February 5, 2011 10:55:00 PM

charlotteforHP said:
Hi there,

HP designs “low on ink” alerts just to indicate that the ink supply is running low in the first instant like a ‘low on fuel’ car gauge. It’s a signal to customers that it might be worth having a replacement cartridge handy to replace it when the ink does run out. You can just ignore it in the first instance as HP Photosmart printers using either HP 364 or HP 178 ink cartridges continue to print after a “low on ink” alert appears. You should be able to continue printing until you choose to replace the cartridge or when print quality becomes unacceptable. It’s sometimes worth having a back up though, in case you run out of ink at just the wrong moment. If you have any further queries, please let me know the make and model of your printer and I’d be happy to check this for you.

Charlotte


Charlotte,

I have a new all in one HP C309 printer and have used up 2 black cartridges and decided to order some remanufactured ones for less than half the price of a new HP one. Got them in and they fit fine and get a continuous error message on my printer that the black ink is missing and naturally will not print at all. Went to the HP site and it stated something about will not allow refilled or rebuilt cartridges until the warranty is out of date. Isn't that just great of them. Is there any way to get around this. The other is just as good as the hp ink and is the actual HP cartridges just rebuilt and refilled.
Thanks
Hawghauler
March 2, 2011 10:51:13 PM

you cant! its the software embedded in the chip of the cartridge. buy a new one!
March 23, 2011 1:39:23 AM

charlotteforHP said:
Hi fihart,

Sorry to hear you have a negative view of HP at the moment, but as you’ve pointed out, HP’s been in the printer business for 25 years and over that history there have been great times and perhaps not such great times. I think it’s the same for all tech manufacturers - there are many internal and external factors in the tech industry that affect output, quality and performance. In HP’s defence, I do think the company is very much ‘awake’ at the moment with the release of new, exciting and acclaimed print technologies such as the Photosmart Touchsmart range announced last summer. 25 years of innovation means that in HP printers give you more standard premium features per pound compared to other products on the market and this is backed up by the fact that in 2009 HP’s printers won 45 awards, HP printers won ‘Best Printer’ in roundups from trusted reviewers like CNET, Computer Shopper and Which? the UK’s independent consumer association. Also, ComputerActive voted Photosmart one of the top tech products for 2009.

Charlotte4HP UK


Charlotte, WHAT RUBBISH
What gives HP the legal or moral right to date limit print heads?
I have purchased many many HP products, but no more. I purchased my L7780 all in one at the end of its production run. As soon as I got it home,the print heads were already past their warranty date. 6 months later, the black/yellow print head failed. I had printed 120 pages with it. I contacted HP customer service, wanting to know if they could give me some consideration on this. They were very very nice to me, thanking me for buying HP products, but the bottom line answer was, no, you must upgrade your printer. Upgrade the printer? What RUBBISH!! All I needed was a new print head, just a mear $78. What a total rip off by your company! What does give you the right to limit how long I can use something I own? and HP's warranty? TOTAL HOG WASH. Your company deservs to die and be replaced by a competetor who actually is honest and supports its products.
April 12, 2011 4:36:52 PM

I work for a very large school system that buys all its ink cartridges from a replacement service. I do not have the option of buying authentic HP products for my all-in-one printer. I wrestle with this "Cartridge Error" message all the time. Usually I just wind up printing to another network computer that does allow replacement cartridges. Then after a few days, the all-in-one will decide to spew out everything that is in the print queue. This is very frustrating. I am going to replace the HP all-in-one with a brand that will allow me to choose which ink to use.

I do not use HP products at home because of their short life span and other sleaze issues. My guess is that my school system (160,000 students in 214 schools plus administrative offices) is probably phasing out HP printers since we can't get the machines to print. HP is shooting itself in the foot.

June 24, 2011 11:50:17 PM

I am getting error messages, e.g. "incompatible ink cartridge" messages all of a sudden on my HP C4400 photosmart printer. I have used Cartridge World replacements for some time with no problem. Now it seems that a recent HP software "update" has made it impossible to use anything but genuine HP cartridges.

WHAT THE HELL IS GOING ON HERE?????????????????

If this is how HP is going to treat me (particularly in our current economy) then I will NEVER, EVER purchase an HP product again!!!!!!!!!!!!!!!!!!!
July 5, 2011 12:05:08 AM

Hi Charlotte,

Perhaps you can help me...

I have an HP Officejet 8500 Premier. The other day I replaced both printheads (Black/Yellow & Magenta/Cyan) I was able to print the allignment pages successfully and also a number of Word documents. However, the next day when I turned on the machine I get an error, "The Following Printhead Has A Problem" for BOTH!

I have removed and replaced them. I even tried to put the 2 old printheads back in, but nothing is working AND the worst part is that I cannot bypass the error message to use the fax or scanner functions.

Can you please help???

Thanks.

Mark
July 10, 2011 5:38:21 AM

Where is Charlotte with the help she promised. I too have and HP officejet Pro 8500 and want to print! unless we get this figured out I will also never buy another HP product. Who do they think they are...sony tried the same thing with Beta videocassettes and we all know that everyone else adopted VHS and Beta was forever lost. Allow us to bypass this message or I predict a mass exodus from all HP products beginning with me. Hurry Charlotte the clock is ticking
Anonymous
August 24, 2011 10:04:09 PM

Hi
I am in France now looking for spare ink hp178 . Here they have only 364 - supposed to be compatible- but I have been told that it might not work. Are 178 and 364 compatible?
Thanks
August 25, 2011 1:34:26 AM

I also feel totally ripped by HP... Will ***NEVER*** buy anything from HP

Who want to buy a printer that empty 3 color ink cartriges after printing 200 pages in black color anyway?!?

HP it's the last time you rip me off !!!

*** STAY AWAY FROM ANY HP PRODUCTS ***
Anonymous
September 2, 2011 12:08:22 PM

Hi Charlotte and anyone else listening at HP

I must vent my frustrations here too, and I hope that someone takes note.

I have been a loyal HP Printer customer for 25 years now. I have always been so happy with the product, besides it's high ink usage. The All-in-ones have pretty much always delivered quality printing and sophisticated UI.

My recent purchase of a C7280 though has totally damaged 25 years of good work.

Firstly, installing the product as a wireless networked printer was like trying to launch a satellite into orbit. It took 3 attempts, multiple uninstalls, system clean-ups, software upgrades, blah, blah, blah. If it wasn't such an expensive device, I would have thrown it out the window there and then.

Once I did get it printing I found the software so bloated and the constant pop-ups for HP supplies etc so irritating that I un-installed the HP supplies module. Guess what, the software failed and I could only print and not use any of the other features of the All-in-One. Another WEEK of working on the issue with totally useless 'assistance' from help centre, I managed to get it working again. If it wasn't such an expensive device, I would have taken it outside and bludgeoned it to death with a baseball bat (and I'm usually a very placid person).

Now the ink thing!

1. When I print a document and I have set it to print 'black only' because I know that a cartridge is empty, I do not expect to have to walk to the printers location to press a button to say OK to a message which is basically saying "buy another cartridge". That is SO rude and inconvenient.
2. After a few days of this walking backwards and forwards, I press the OK only to find the printer will not print at all - "The printer does not have enough ink to ensure printer health"
What? You mean I'm NOT ALLOWED to print in black because one of the other cartridges is empty!!!
How dare you!

And there's no way to turn either of these VERY annoying features off!?!

This has totally ruined my relationship and loyalty to HP. My next printer will definitely not be HP. And it's so sad, because when the printer actually did what it was told, it produced the most amazing lab quality photographic prints. The best I've ever seen on a personal printer.
September 11, 2011 3:56:57 AM

Don't assume that the other brands are better! My HP Photosmart gives me messages about being low on/out of ink when I use a non-HP ink...I just press OK, and often have to reorder printing, but then it works.

My Epson Photo RX595 won't even take cartridges, even Epson ones, that have expired. I love Epson printing quality, but after having had several of them, they have more problems than any other printer that I've used, are more confusing and finicky, and finally, minimal customer service. Given all of this, I finally deserted Epson. An earlier Epson would punish you for using generic ink by not releasing the ink when it was empty - you had to take the printer apart, which was a real pain, and not quick.

I also had an HP all-in-one that was my "old reliable" printer, copier, FAX, etc., that I used for about five years, fairly heavily. It started to have some problems with overheating and paper feeding, but after the use/abuse it took, that's forgivable. I now have it at work for times when the network doesn't work and I need to print something. It still works if I don't overdo it.
September 19, 2011 5:57:33 PM

Quote:
Today I'm online searching for a way to bypass the replace ink message and found this post. I'm so sick of HP taking away my right to decide when the print quality requires me to replace the ink. The last page printed has beautiful ink quality. And now it won't print at all. Come on.

I took out all the cartridges and shook them a little and then I was able to get out a few more pages before it shut me down again.

HP - Get with the program. Consumers are your king. Don't take away our rights to use your products how we best see fit. You keep doing this kind of stuff and I'll make sure my next printer isn't HP.

My model is the All-In-One HP Officejet Pro 8500. Any ideas if there is a backhanded way to bypass this lockdown on my machine?

Angie


I have the same model as you. I have refilled my cartridges myself. They are now full. My printer was able to print on them even with the low ink message everytime until it decided that my ink was completely out (but they're still full). I've heard that you can remove the battery that keeps the ink cartridge chip's memory of how many ink droplets have been released. Once this chip has been removed and replaced the printer cannot remember how old your ink cartridge is. I'm going to try it.
September 19, 2011 6:15:20 PM

This topic has been closed by Mousemonkey
!