USB get disconnected

Frankicia

Honorable
Oct 22, 2012
11
0
10,510
Hi,

I'm having a problem with the mouse and the keyboard (both usb). The problem is that sometimes (randomly) they get disconnected and when I try to unplug and plug in they dont work, even I change the usb port, but they still without working.
Windows says (when i reconnect them) that it doesnt recognize them.

The motherboard is a Gigabyte GA-Z77X-D3H.

Any ideas about it?
 
Solution
then it could be the motherboard since no usb port work until you restart try to test a usb port connector directly to the board if you have power and data signal

Frankicia

Honorable
Oct 22, 2012
11
0
10,510


Yes, I already checked the conector (all of them) but nothing, I have to say, when this happen it doesn't mind if I change the usb port (I have 2 usb 3.0 and 1 2.0) and in all of them it doesn't work till I reboot the computer
 

Frankicia

Honorable
Oct 22, 2012
11
0
10,510


How I do that? I mean I have the connectors of behind the motherboard and it doesn't work neither and I have the connectors of the case connected to the motherboard, and usb doesnt work there (till I reboot the machine)
 

Frankicia

Honorable
Oct 22, 2012
11
0
10,510


I dont know what is the psu name, but the model is Gigabyte GA-Z77X-D3H.

I guess that I will ask for a rma finally, I tried not to do it because I need the computer but...

Thank you so much scout_03!