What are you asking ? If it's for drivers for the Dell Optiplex 745 then you can go to the Dell support site and enter in your service code and you will be able to get the drivers that you need.
By the way a report to the BBB is not going to acomplish anything at all becuse this is not a retail or online store that sells merchandise and it is just a forum where people can ask qustions and if your question is not answered to your satifaction then there isn't much that you can do about it and you are free to try another forum.