Archived from groups: alt.sys.pc-clone.dell (
More info?)
In article <_%RKd.45846$dt3.4229961@twister.southeast.rr.com>,
ed@nothingman.com says...
> Dell is coming to my backyard Winston Salem NC to build a new facility. Is
> their quality that bad and customer service really rotten or do they build
> some good computers....
It's greatly dependent on what you buy, and what era it came from.
Example: From what I've read on this group, and what I've heard
from others in the IT field, Dell's "consumer" grade systems and
"support" are little better than Gateway.
Their "business" tier systems, particularly the Latitude C and D
series portables, seem to be a much different story. My own laptop, a
Latitude C640, replaced an older Latitude CP-233XT that I had owned for
at least five years.
I never had any trouble with either one. The few times I did need
to ask a question of the support folks, the response was quick and
helpful, always provided by someone who was clearly a native of the U.S.
and usually located at Round Rock, TX.
My current Latitude is under Dell Gold warranty support until
September of this year. It's an off-lease unit that I bought from a Dell
reseller on Ebay. So far, it has proven to be a real workhorse. I will
add that, when I did call the Gold Support line once, the person I got
routed to was in the States. No India routing at all.
Given this, it all seems to come down to "You get what you pay
for." This is true in any field, especially that of computing. I'd love
to own a Dolch or similar 'mil-spec' ruggedized portable, but I don't
want to spend $3K and up for it.
As to what Dell is putting up in your area -- Could be anything
from a simple distribution center to a full-blown manufacturing plant.
Keep an eye on it, and ask around.
And, if you decide you want to buy a Dell, look at the high-end
stuff first (the 'Professional Workstation' line for the desktop,
Latitudes for the laptops).
Keep the peace(es).
--
Dr. Anton T. Squeegee, Director, Dutch Surrealist Plumbing Institute.
(Known to some as Bruce Lane, ARS KC7GR,
kyrrin (a/t) bluefeathertech[d=o=t]calm -- www.bluefeathertech.com
"If Salvador Dali had owned a computer, would it have been equipped
with surreal ports?"
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