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Cd drive not working

Last response: in Laptops & Notebooks
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February 22, 2010 11:13:40 AM

Hello,
I have an hp presario V6500 notebook. The cd drive stopped working a few months ago. The disc player is working as I can hear it whirring on boot up and I can hear it spinning if I put a disc in. It's listed in BIOS but not in device manager. I'm on windows vista and have itunes. Not very techy minded so please can anyone help? I see that this is a common problem with HP notebooks.

More about : drive working

Anonymous
a b D Laptop
February 22, 2010 3:45:24 PM

Is it the type which comes in a removable caddy ? If so remove it and replace it carefully to ensure that it's connecting fully.

Also see if there's a newer set of drivers for your laptop at the HP site.
February 22, 2010 4:30:36 PM

Thanks fihart, I also did a scan with Driver Whiz scan which said CD/DVD is corrupt or missing (error codes 10,19,31,32,39,41) and invalid drive (error 1327). Does this shed any more light on the problem?
My bios version is F32 and it says bios release date is 3/3/2009.
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February 23, 2010 12:40:23 AM

My friends comupter is having problems with the cd/dvd drive. It is not reading anything that she is putting into it. I tried all different types of disks and keep getting no response. When I went into the devices I noticed that there is no cd/dvd drive at all. When I tried downloading the drive nothing changed. What would be my next step?
February 23, 2010 1:12:19 AM

You need to delete the upper and lower filters in the registry, this Microsoft web page will do it for you,

http://support.microsoft.com/kb/314060

After you have done this you may need to reinstall any CD writing software you have.
February 23, 2010 8:42:22 AM

pjmelect said:
You need to delete the upper and lower filters in the registry, this Microsoft web page will do it for you,

http://support.microsoft.com/kb/314060

After you have done this you may need to reinstall any CD writing software you have.



Thanks for reply. I have used microsoft fixit previously and have just tried it again without success. How do I reinstall the CD writing software?
February 23, 2010 4:46:13 PM

PJMelect is right. but i always have to delete the filters manually. never had fixit fix anything. just follow directions on the link he provided.
!