'Take control' button remote assistance disabled/does not ..

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

The novice sends and invitation for remote assistance, and I accept (I
am serving as the 'expert'). The novice's desktop appears, but the
'take control' button does not show up on the toolbar. In fact, none
of the buttons on the toolbar show up.

I am using a desktop computer. However, when I use my laptop,
connecting to the same belkin router and westwind dsl modem, I get the
'take control' button when serving as the 'expert' accepting
invitation for remote assitance. I don't think the issue relates to
the settings of the router or the dsl modem.

Any help deeply appreciated, many thanks.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hit F11 and try the full screen view.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Frank Borman" <frank1222g@hotmail.com> wrote in message
news:715ig11potb9kno9l5aaddr1dqods82hj1@4ax.com...
> The novice sends and invitation for remote assistance, and I accept (I
> am serving as the 'expert'). The novice's desktop appears, but the
> 'take control' button does not show up on the toolbar. In fact, none
> of the buttons on the toolbar show up.
>
> I am using a desktop computer. However, when I use my laptop,
> connecting to the same belkin router and westwind dsl modem, I get the
> 'take control' button when serving as the 'expert' accepting
> invitation for remote assitance. I don't think the issue relates to
> the settings of the router or the dsl modem.
>
> Any help deeply appreciated, many thanks.