Dell Service....

Archived from groups: alt.sys.pc-clone.dell (More info?)

Having used ThinkPads for the majority of my career since University I
got to like the IBM philosophy of the warranty follows the machine NO
MATTER WHAT.. meaning if you have no idea of the history... no
problem.. if it's still under warranty it's cool.. and their warranty
is worldwide (with no country transfer issues or fuss) - it's a great
transparent, effective and reputation enhancing point.

Dells insistence on previous-ownership details (+country transfer
issues) is nothing but a cynical ploy to save money, after all a great
number of all laptop sales are used machines

Don't get me wrong.. I love my C810 (even though I can't use the 180
days left on its warranty)

But IBM warranty rocks... Dell's is a somewhat poor imitation that
comes nowhere near

I suspect all the Pro-Dell Guys will come out on this one... but lets
face it IBM warranty is far superior for used equipment buyers (and
probably for first time buyers as well)
14 answers Last reply
More about dell service
  1. Archived from groups: alt.sys.pc-clone.dell (More info?)

    Excellent points.

    Too bad my 7 month old Thinkpad X31 that was NOT cheap is dying a fast
    death. First the keyboard is starting to die, then.....


    "rfc" <rfc2000@usa.net> wrote in message
    news:tj51909chnvu7lrkrk5kdais0qad8famjl@4ax.com...
    >
    > Having used ThinkPads for the majority of my career since University I
    > got to like the IBM philosophy of the warranty follows the machine NO
    > MATTER WHAT.. meaning if you have no idea of the history... no
    > problem.. if it's still under warranty it's cool.. and their warranty
    > is worldwide (with no country transfer issues or fuss) - it's a great
    > transparent, effective and reputation enhancing point.
    >
    > Dells insistence on previous-ownership details (+country transfer
    > issues) is nothing but a cynical ploy to save money, after all a great
    > number of all laptop sales are used machines
    >
    > Don't get me wrong.. I love my C810 (even though I can't use the 180
    > days left on its warranty)
    >
    > But IBM warranty rocks... Dell's is a somewhat poor imitation that
    > comes nowhere near
    >
    > I suspect all the Pro-Dell Guys will come out on this one... but lets
    > face it IBM warranty is far superior for used equipment buyers (and
    > probably for first time buyers as well)
  2. Archived from groups: alt.sys.pc-clone.dell (More info?)

    The organic entity known as Tom Scales communicated the following:

    > Too bad my 7 month old Thinkpad X31 that was NOT cheap is dying a fast
    > death. First the keyboard is starting to die, then.....

    Your own fault Tom, you shouldn't bash the keyboard every time someone
    criticizes Dell ;)
  3. Archived from groups: alt.sys.pc-clone.dell (More info?)

    On Thu, 29 Apr 2004 05:51:36 -0400, "Tom Scales" <tomtoo@softhome.net>
    wrote:

    >Excellent points.
    >
    >Too bad my 7 month old Thinkpad X31 that was NOT cheap is dying a fast
    >death. First the keyboard is starting to die, then.....
    >

    I am surprised, being a ThinkPad (as well as a Dell) advocate I'd say
    on the whole the ThinkPads construction is excellent.

    However I have only dealt with 760, 770 and "T" series, these are
    corporate grade machines... and were/are built accordingly.

    My Latitude C810 is also a well built machine with an excellent
    keyboard (something lacking on m ost of the newer IBM machines)

    cheers


    >
    >"rfc" <rfc2000@usa.net> wrote in message
    >news:tj51909chnvu7lrkrk5kdais0qad8famjl@4ax.com...
    >>
    >> Having used ThinkPads for the majority of my career since University I
    >> got to like the IBM philosophy of the warranty follows the machine NO
    >> MATTER WHAT.. meaning if you have no idea of the history... no
    >> problem.. if it's still under warranty it's cool.. and their warranty
    >> is worldwide (with no country transfer issues or fuss) - it's a great
    >> transparent, effective and reputation enhancing point.
    >>
    >> Dells insistence on previous-ownership details (+country transfer
    >> issues) is nothing but a cynical ploy to save money, after all a great
    >> number of all laptop sales are used machines
    >>
    >> Don't get me wrong.. I love my C810 (even though I can't use the 180
    >> days left on its warranty)
    >>
    >> But IBM warranty rocks... Dell's is a somewhat poor imitation that
    >> comes nowhere near
    >>
    >> I suspect all the Pro-Dell Guys will come out on this one... but lets
    >> face it IBM warranty is far superior for used equipment buyers (and
    >> probably for first time buyers as well)
    >
  4. Archived from groups: alt.sys.pc-clone.dell (More info?)

    i prefer the dell approach as i have seen lots of equipment stolen, lost, or
    simply not returned to the company when an employee leaves and i hate to
    reward the criminals with the free tech support with the pc they stole.

    "rfc" <rfc2000@usa.net> wrote in message
    news:tj51909chnvu7lrkrk5kdais0qad8famjl@4ax.com...
    >
    > Having used ThinkPads for the majority of my career since University I
    > got to like the IBM philosophy of the warranty follows the machine NO
    > MATTER WHAT.. meaning if you have no idea of the history... no
    > problem.. if it's still under warranty it's cool.. and their warranty
    > is worldwide (with no country transfer issues or fuss) - it's a great
    > transparent, effective and reputation enhancing point.
    >
    > Dells insistence on previous-ownership details (+country transfer
    > issues) is nothing but a cynical ploy to save money, after all a great
    > number of all laptop sales are used machines
    >
    > Don't get me wrong.. I love my C810 (even though I can't use the 180
    > days left on its warranty)
    >
    > But IBM warranty rocks... Dell's is a somewhat poor imitation that
    > comes nowhere near
    >
    > I suspect all the Pro-Dell Guys will come out on this one... but lets
    > face it IBM warranty is far superior for used equipment buyers (and
    > probably for first time buyers as well)
  5. Archived from groups: alt.sys.pc-clone.dell (More info?)

    Right, annoy 99.98% of your customers because of a potential problem with
    ..02%. Makes as much sense as most other stupid things they do.


    "Christopher Muto" <muto@worldnet.att.net> wrote in message
    news:Ih9kc.4429$wY.3209@nwrdny03.gnilink.net...
    > i prefer the dell approach as i have seen lots of equipment stolen, lost,
    or
    > simply not returned to the company when an employee leaves and i hate to
    > reward the criminals with the free tech support with the pc they stole.
    >
    > "rfc" <rfc2000@usa.net> wrote in message
    > news:tj51909chnvu7lrkrk5kdais0qad8famjl@4ax.com...
    > >
    > > Having used ThinkPads for the majority of my career since University I
    > > got to like the IBM philosophy of the warranty follows the machine NO
    > > MATTER WHAT.. meaning if you have no idea of the history... no
    > > problem.. if it's still under warranty it's cool.. and their warranty
    > > is worldwide (with no country transfer issues or fuss) - it's a great
    > > transparent, effective and reputation enhancing point.
    > >
    > > Dells insistence on previous-ownership details (+country transfer
    > > issues) is nothing but a cynical ploy to save money, after all a great
    > > number of all laptop sales are used machines
    > >
    > > Don't get me wrong.. I love my C810 (even though I can't use the 180
    > > days left on its warranty)
    > >
    > > But IBM warranty rocks... Dell's is a somewhat poor imitation that
    > > comes nowhere near
    > >
    > > I suspect all the Pro-Dell Guys will come out on this one... but lets
    > > face it IBM warranty is far superior for used equipment buyers (and
    > > probably for first time buyers as well)
    >
    >
  6. Archived from groups: alt.sys.pc-clone.dell (More info?)

    jessica wrote:
    >
    > Right, annoy 99.98% of your customers because of a potential problem with
    > .02%. Makes as much sense as most other stupid things they do.

    99.98% of all customers, or 99.98% of those who have ownership issues?

    There's a *big* difference.

    Larry
  7. Archived from groups: alt.sys.pc-clone.dell (More info?)

    I agree completely and have stated it many different ways.

    My first priority is good quality hardware(which Dell supplies)
    My second priority is good quality support(which Dell does not provide) and
    this is but one of the many reasons their support is getting bad marks.
    ..


    "jessica" <jess@yahoo.com> wrote in message
    news:4OmdneVFAqfBvgzdRVn-vw@comcast.com...
    > Right, annoy 99.98% of your customers because of a potential problem with
    > .02%. Makes as much sense as most other stupid things they do.
    >
    >
    > "Christopher Muto" <muto@worldnet.att.net> wrote in message
    > news:Ih9kc.4429$wY.3209@nwrdny03.gnilink.net...
    > > i prefer the dell approach as i have seen lots of equipment stolen,
    lost,
    > or
    > > simply not returned to the company when an employee leaves and i hate to
    > > reward the criminals with the free tech support with the pc they stole.
    > >
    > > "rfc" <rfc2000@usa.net> wrote in message
    > > news:tj51909chnvu7lrkrk5kdais0qad8famjl@4ax.com...
    > > >
    > > > Having used ThinkPads for the majority of my career since University I
    > > > got to like the IBM philosophy of the warranty follows the machine NO
    > > > MATTER WHAT.. meaning if you have no idea of the history... no
    > > > problem.. if it's still under warranty it's cool.. and their warranty
    > > > is worldwide (with no country transfer issues or fuss) - it's a great
    > > > transparent, effective and reputation enhancing point.
    > > >
    > > > Dells insistence on previous-ownership details (+country transfer
    > > > issues) is nothing but a cynical ploy to save money, after all a great
    > > > number of all laptop sales are used machines
    > > >
    > > > Don't get me wrong.. I love my C810 (even though I can't use the 180
    > > > days left on its warranty)
    > > >
    > > > But IBM warranty rocks... Dell's is a somewhat poor imitation that
    > > > comes nowhere near
    > > >
    > > > I suspect all the Pro-Dell Guys will come out on this one... but lets
    > > > face it IBM warranty is far superior for used equipment buyers (and
    > > > probably for first time buyers as well)
    > >
    > >
    >
    >
  8. Archived from groups: alt.sys.pc-clone.dell (More info?)

    what problem? anyone that is a legitimate owner gets support. if you steal
    a machine from someone and so don't know the registered owner, or buy a
    machine from someone that isn't the registered owner then there is no
    support for you... which i think is a beautiful thing and as an owner and a
    smart business model for the computer company's perspective. why should i
    and every other legitimate dell owner pay for technical support for
    non-legitimate owners? i rather they keep costs down for me and don't mind
    at all that they may piss off thieves and illegitimate owners.

    "jessica" <jess@yahoo.com> wrote in message
    news:4OmdneVFAqfBvgzdRVn-vw@comcast.com...
    > Right, annoy 99.98% of your customers because of a potential problem with
    > .02%. Makes as much sense as most other stupid things they do.
    >
    >
    > "Christopher Muto" <muto@worldnet.att.net> wrote in message
    > news:Ih9kc.4429$wY.3209@nwrdny03.gnilink.net...
    > > i prefer the dell approach as i have seen lots of equipment stolen,
    lost,
    > or
    > > simply not returned to the company when an employee leaves and i hate to
    > > reward the criminals with the free tech support with the pc they stole.
    > >
    > > "rfc" <rfc2000@usa.net> wrote in message
    > > news:tj51909chnvu7lrkrk5kdais0qad8famjl@4ax.com...
    > > >
    > > > Having used ThinkPads for the majority of my career since University I
    > > > got to like the IBM philosophy of the warranty follows the machine NO
    > > > MATTER WHAT.. meaning if you have no idea of the history... no
    > > > problem.. if it's still under warranty it's cool.. and their warranty
    > > > is worldwide (with no country transfer issues or fuss) - it's a great
    > > > transparent, effective and reputation enhancing point.
    > > >
    > > > Dells insistence on previous-ownership details (+country transfer
    > > > issues) is nothing but a cynical ploy to save money, after all a great
    > > > number of all laptop sales are used machines
    > > >
    > > > Don't get me wrong.. I love my C810 (even though I can't use the 180
    > > > days left on its warranty)
    > > >
    > > > But IBM warranty rocks... Dell's is a somewhat poor imitation that
    > > > comes nowhere near
    > > >
    > > > I suspect all the Pro-Dell Guys will come out on this one... but lets
    > > > face it IBM warranty is far superior for used equipment buyers (and
    > > > probably for first time buyers as well)
    > >
    > >
    >
    >
  9. Archived from groups: alt.sys.pc-clone.dell (More info?)

    jessica wrote:
    > Right, annoy 99.98% of your customers because of a potential problem
    > with .02%. Makes as much sense as most other stupid things they do.
    >
    >
    > "Christopher Muto" <muto@worldnet.att.net> wrote in message
    > news:Ih9kc.4429$wY.3209@nwrdny03.gnilink.net...
    >> i prefer the dell approach as i have seen lots of equipment stolen,
    >> lost, or simply not returned to the company when an employee leaves
    >> and i hate to reward the criminals with the free tech support with
    >> the pc they stole.

    I've just transferred ownership and warranty of a laptop I've sold. Took me
    about ten minutes, including digging out the original receipt to get the
    order number. I wasn't annoyed at all. (so I'm not sure where that puts me
    in Jessicas spurious statistics.....)


    Pete.
  10. Archived from groups: alt.sys.pc-clone.dell (More info?)

    On Fri, 30 Apr 2004 08:58:49 +0100, "Peter Connolly"
    <newsgroupsdemon@removethisbitacutecomputing.co.uk> wrote:

    >jessica wrote:
    >> Right, annoy 99.98% of your customers because of a potential problem
    >> with .02%. Makes as much sense as most other stupid things they do.
    >>
    >>
    >> "Christopher Muto" <muto@worldnet.att.net> wrote in message
    >> news:Ih9kc.4429$wY.3209@nwrdny03.gnilink.net...
    >>> i prefer the dell approach as i have seen lots of equipment stolen,
    >>> lost, or simply not returned to the company when an employee leaves
    >>> and i hate to reward the criminals with the free tech support with
    >>> the pc they stole.
    >
    >I've just transferred ownership and warranty of a laptop I've sold. Took me
    >about ten minutes, including digging out the original receipt to get the
    >order number. I wasn't annoyed at all. (so I'm not sure where that puts me
    >in Jessicas spurious statistics.....)
    >

    My point is with IBM you don't even need the original receipt "to dig
    up" - all you need is the serial number on the bottom of the machine

    As for that old "theft" argument - all the original holder needs to do
    on theft is to call IBM to cancel - and unlike DELL, IBM actually
    answer their calls
  11. Archived from groups: alt.sys.pc-clone.dell (More info?)

    if i understand you correctly... with ibm anyone can call up and say that
    your laptop was stolen if they have the serial number resulting in you as
    the legitimate owner being cut off from support. with dell they control
    support based on ownership and require the submission of a police report
    that includes the system tag number to flag it as stolen. but even if you
    don't submit the police report at least the criminals don't get support or
    replacement parts. i still don't see how the ibm approach is better.

    "rfc" <rfc2000@usa.net> wrote in message
    news:0ke4909gnlcuqeh4ba0gol6no9ecu0s845@4ax.com...
    > On Fri, 30 Apr 2004 08:58:49 +0100, "Peter Connolly"
    > <newsgroupsdemon@removethisbitacutecomputing.co.uk> wrote:
    >
    > >jessica wrote:
    > >> Right, annoy 99.98% of your customers because of a potential problem
    > >> with .02%. Makes as much sense as most other stupid things they do.
    > >>
    > >>
    > >> "Christopher Muto" <muto@worldnet.att.net> wrote in message
    > >> news:Ih9kc.4429$wY.3209@nwrdny03.gnilink.net...
    > >>> i prefer the dell approach as i have seen lots of equipment stolen,
    > >>> lost, or simply not returned to the company when an employee leaves
    > >>> and i hate to reward the criminals with the free tech support with
    > >>> the pc they stole.
    > >
    > >I've just transferred ownership and warranty of a laptop I've sold. Took
    me
    > >about ten minutes, including digging out the original receipt to get the
    > >order number. I wasn't annoyed at all. (so I'm not sure where that puts
    me
    > >in Jessicas spurious statistics.....)
    > >
    >
    > My point is with IBM you don't even need the original receipt "to dig
    > up" - all you need is the serial number on the bottom of the machine
    >
    > As for that old "theft" argument - all the original holder needs to do
    > on theft is to call IBM to cancel - and unlike DELL, IBM actually
    > answer their calls
    >
    >
  12. Archived from groups: alt.sys.pc-clone.dell (More info?)

    On Fri, 30 Apr 2004 11:49:29 GMT, "Christopher Muto"
    <muto@worldnet.att.net> wrote:

    >if i understand you correctly... with ibm anyone can call up and say that
    >your laptop was stolen if they have the serial number resulting in you as
    >the legitimate owner being cut off from support. with dell they control
    >support based on ownership and require the submission of a police report
    >that includes the system tag number to flag it as stolen. but even if you
    >don't submit the police report at least the criminals don't get support or
    >replacement parts. i still don't see how the ibm approach is better.

    good point. I believe to cancel the warranty you have to give such
    pertinent information as to where the laptop was purchased and other
    details. It is unlikely that anybody else will have this information -
    and anyway it's pointless to do this anyhow :)


    >
    >"rfc" <rfc2000@usa.net> wrote in message
    >news:0ke4909gnlcuqeh4ba0gol6no9ecu0s845@4ax.com...
    >> On Fri, 30 Apr 2004 08:58:49 +0100, "Peter Connolly"
    >> <newsgroupsdemon@removethisbitacutecomputing.co.uk> wrote:
    >>
    >> >jessica wrote:
    >> >> Right, annoy 99.98% of your customers because of a potential problem
    >> >> with .02%. Makes as much sense as most other stupid things they do.
    >> >>
    >> >>
    >> >> "Christopher Muto" <muto@worldnet.att.net> wrote in message
    >> >> news:Ih9kc.4429$wY.3209@nwrdny03.gnilink.net...
    >> >>> i prefer the dell approach as i have seen lots of equipment stolen,
    >> >>> lost, or simply not returned to the company when an employee leaves
    >> >>> and i hate to reward the criminals with the free tech support with
    >> >>> the pc they stole.
    >> >
    >> >I've just transferred ownership and warranty of a laptop I've sold. Took
    >me
    >> >about ten minutes, including digging out the original receipt to get the
    >> >order number. I wasn't annoyed at all. (so I'm not sure where that puts
    >me
    >> >in Jessicas spurious statistics.....)
    >> >
    >>
    >> My point is with IBM you don't even need the original receipt "to dig
    >> up" - all you need is the serial number on the bottom of the machine
    >>
    >> As for that old "theft" argument - all the original holder needs to do
    >> on theft is to call IBM to cancel - and unlike DELL, IBM actually
    >> answer their calls
    >>
    >>
    >
  13. Archived from groups: alt.sys.pc-clone.dell (More info?)

    Dell on their customer support site has a link to "Transfer ownership" to a
    new buyer, there is no fee required. Do I think Dell is wrong to not
    provide support until proper ownership is determined--NO.

    As a legitimate customer (which I assume you are), I would try to get
    resolution (fax them a copy of the business invoice or reciept of ownership)
    to customer service. If that failed, I would write michael_dell@dell.com to
    resolve. If my notebook was stolen (all too common an occurrence), reported
    to Dell and then they provided service--not only would I be pissed off, but,
    I would sue to recover/replace the computer. Hopefully, the person who
    takes a call on a stolen computer, will identify this and recover it for the
    customer.

    I own Ping golf clubs, they are registered to me by serial number. Ping
    has the same deal, you can transfer ownership of their product. If they
    were stolen, then someone other than myself, tried obtain service, PING
    would kindly "hold" them and notify me of their reappearance, until proper
    ownership was determined.

    I've used IBM in my business, great machines and customer service.
    I've also bought refurbished Dell machines for home and office, always had
    good customer service and support. Although, the first Axim X5 I bought,
    took an email to Michael Dell to resolve--resolved to MY satisfaction.

    Mike Osborn

    "rfc" <rfc2000@usa.net> wrote in message
    news:tj51909chnvu7lrkrk5kdais0qad8famjl@4ax.com...
    >
    > Having used ThinkPads for the majority of my career since University I
    > got to like the IBM philosophy of the warranty follows the machine NO
    > MATTER WHAT.. meaning if you have no idea of the history... no
    > problem.. if it's still under warranty it's cool.. and their warranty
    > is worldwide (with no country transfer issues or fuss) - it's a great
    > transparent, effective and reputation enhancing point.
    >
    > Dells insistence on previous-ownership details (+country transfer
    > issues) is nothing but a cynical ploy to save money, after all a great
    > number of all laptop sales are used machines
    >
    > Don't get me wrong.. I love my C810 (even though I can't use the 180
    > days left on its warranty)
    >
    > But IBM warranty rocks... Dell's is a somewhat poor imitation that
    > comes nowhere near
    >
    > I suspect all the Pro-Dell Guys will come out on this one... but lets
    > face it IBM warranty is far superior for used equipment buyers (and
    > probably for first time buyers as well)
  14. Archived from groups: alt.sys.pc-clone.dell (More info?)

    rfc wrote:

    >
    > I suspect all the Pro-Dell Guys will come out on this one... but lets
    > face it IBM warranty is far superior for used equipment buyers (and
    > probably for first time buyers as well)

    Maybe you're right with respect to IBM warranty, maybe you're not. The
    Pro-Dell Guys know that Dell is not best at everything. The Pro-Dell
    guys are the one's who have a Dell Product and have had no problems, or
    problems were resolved to their satisfaction. They are not here to
    defend Dell on every front.

    Buck
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