Archived from groups: alt.sys.pc-clone.dell (
More info?)
It's unclear whether all your comments areall about Gateway
or whether they include the current eMachines. The bottom
line is that the thousands of respondees to PCWorld's
survey gave eMachines (the new company) the highest
ratings. There apparently has been some major changes
to the company that used be called "Gateway", especially
since the ratings exceeded those of Dell.
In the case of my own recent experiences with Dell (who I
used consider exemplary), Dell's foreign outsourced
customer service is kept so far out of the loop that they
are pretty much worthless. Dell has changed.
*TomDan*
"w_tom" wrote:
> My experience with Gateway has repeatedly been about
> as bad as it could be. For example, the computer needs
> a memory upgrade. Which size SIMMs does the machine
> support? [............]
> Every attempt to get support from this company would have
> or did create more problems - except where I knew they
> were wrong.
>
> Never once had such problems with Dell. Again - does the
> manufacturer provide free, comprehensive diagnostics for the
> machine? This is a damn accurate benchmark. If not, then
> expect to find many other future problems. Furthermore, the
> questionable manufacturer has been eliminating more
> information on their web site. Information I once knew was
> there for this machine is no longer available. This diagnostic
> benchmark has been accurate for most every computer
> manufacturer. Does eMachine provide diagnostics? That
> says how reliable and responsive the company really is. If
> they cannot even provide diagnostics, that is but the tip of an
> iceberg.
>
> Those who claim they had good service - I don't believe it.
> Their support could not have been worse. Tech support guys
> even lied to me when they could not answer the question. One
> even hung up leaving me to again wait 45 minutes for another
> tech support person. No diagnostics - then expect things bad.
>
> Tom J wrote:
>> I wouldn't buy one because of who owns the company. My
>> experience with Gateway has not been good.
>>
>>> What would you buy? Stay with Dell?
>>
>> Sure as heck would!!