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Code 28 driver download

Last response: in Laptops & Notebooks
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March 2, 2010 4:21:52 AM

Hello,
i have regular problem with my dell laptop studio 1555 dvd rom .when i bought it two months ago it doesnt accepting the dvds or cds and now it reads only cds and vcds but not the dvds whats the problem i dont know

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March 2, 2010 5:11:14 AM

A Google search indicates that "Code 28" means the driver for the device isn't installed.

Go to Dell's Support website (http://support.dell.com) and enter your Service Tag (found on the bottom of your laptop). While you're there, make sure all of your drivers are up-to-date.

If the problem persists, contact Dell - I suggest the web chat because I've heard horror stories with the phone chat - and ask them to help you. If it's a known problem, they should be able to replace the drive for you. I'm not sure if they'd charge you though, because I had the CompleteCare warranty and got lots of free replacement parts. ^_^
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