NOTE-bought new pc just a week ago and till now i have faced this unexpected shutdown twice both during playing game especially online game..
please help me on this problem and clear me on priority basis that if this problem does not belongs to hardware fault, as if it does i could replace it
(just a week old).
thank you
here is what i got after restart when i got a bluescreen showing dumping physical memory and then rebooted.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88008650361
BCP3: FFFFF88008E529E8
BCP4: FFFFF88008E52250
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
i got following events listed in event logs when this reboot happened
LEVEL:CRITICAL
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-11-04T21:29:55.268813700Z" />
<EventRecordID>19867</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">126</Data>
<Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff88008650361</Data>
<Data Name="BugcheckParameter3">0xfffff88008e529e8</Data>
<Data Name="BugcheckParameter4">0xfffff88008e52250</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
LEVEL:ERROR
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-11-04T21:30:17.000000000Z" />
<EventRecordID>19936</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">0x0000007e (0xffffffffc0000005, 0xfffff88008650361, 0xfffff88008e529e8, 0xfffff88008e52250)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">110512-23665-01</Data>
</EventData>
</Event>
PLEASE HELP!!!
please help me on this problem and clear me on priority basis that if this problem does not belongs to hardware fault, as if it does i could replace it
(just a week old).
thank you
here is what i got after restart when i got a bluescreen showing dumping physical memory and then rebooted.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88008650361
BCP3: FFFFF88008E529E8
BCP4: FFFFF88008E52250
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
i got following events listed in event logs when this reboot happened
LEVEL:CRITICAL
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-11-04T21:29:55.268813700Z" />
<EventRecordID>19867</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">126</Data>
<Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff88008650361</Data>
<Data Name="BugcheckParameter3">0xfffff88008e529e8</Data>
<Data Name="BugcheckParameter4">0xfffff88008e52250</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
LEVEL:ERROR
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-11-04T21:30:17.000000000Z" />
<EventRecordID>19936</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">0x0000007e (0xffffffffc0000005, 0xfffff88008650361, 0xfffff88008e529e8, 0xfffff88008e52250)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">110512-23665-01</Data>
</EventData>
</Event>
PLEASE HELP!!!