Sign in with
Sign up | Sign in
Your question

Blue scree and unexpected reboot

Tags:
Last response: in Windows 7
Share
November 4, 2012 8:17:34 PM

NOTE-bought new pc just a week ago and till now i have faced this unexpected shutdown twice both during playing game especially online game..

please help me on this problem and clear me on priority basis that if this problem does not belongs to hardware fault, as if it does i could replace it
(just a week old).

thank you

here is what i got after restart when i got a bluescreen showing dumping physical memory and then rebooted.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88008650361
BCP3: FFFFF88008E529E8
BCP4: FFFFF88008E52250
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1



i got following events listed in event logs when this reboot happened

LEVEL:CRITICAL


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-11-04T21:29:55.268813700Z" />
<EventRecordID>19867</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">126</Data>
<Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
<Data Name="BugcheckParameter2">0xfffff88008650361</Data>
<Data Name="BugcheckParameter3">0xfffff88008e529e8</Data>
<Data Name="BugcheckParameter4">0xfffff88008e52250</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>


LEVEL:ERROR
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-11-04T21:30:17.000000000Z" />
<EventRecordID>19936</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">0x0000007e (0xffffffffc0000005, 0xfffff88008650361, 0xfffff88008e529e8, 0xfffff88008e52250)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">110512-23665-01</Data>
</EventData>
</Event>

PLEASE HELP!!!
a b $ Windows 7
November 4, 2012 8:26:36 PM

http://download.cnet.com/WhoCrashed/3000-2094_4-7520582...

This linkis for a program that wil interpert the blue screen and give you an explanation of what caused it. It is not 100% because if a driver caused the blue screen it can't identify what caused the driver to cause the blue screen but it's a start and gives you someting to look at. If you have made any hardware or software changes lately then that could be the cause.
m
0
l
November 4, 2012 10:06:08 PM

inzone said:
http://download.cnet.com/WhoCrashed/3000-2094_4-7520582...

This linkis for a program that wil interpert the blue screen and give you an explanation of what caused it. It is not 100% because if a driver caused the blue screen it can't identify what caused the driver to cause the blue screen but it's a start and gives you someting to look at. If you have made any hardware or software changes lately then that could be the cause.



ok i clicked analyze i selected dump file and it indicated following possibility please help me on it and if you need any extra info that what i was doing at that instance and need those dump file i can provide you.

crash dump file: C:\Windows\Minidump\110512-23665-01.dmp
This was probably caused by the following module: athurx.sys (athurx+0x31361)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF88008650361, 0xFFFFF88008E529E8, 0xFFFFF88008E52250)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\athurx.sys
product: Driver for Atheros CB42/CB43/MB42/MB43 Network Adapter
company: Atheros Communications, Inc.
description: Atheros Extensible Wireless LAN device driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: athurx.sys (Atheros Extensible Wireless LAN device driver, Atheros Communications, Inc.).
Google query: Atheros Communications, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M



pls help ,tnx.
m
0
l
Related resources
a b $ Windows 7
November 4, 2012 10:19:42 PM

It's pretty clear that the network card driver has caused the BSOD and the driver is from a third party and not from the manufacturer. I would suggest you look for a driver for your network card or chip if it's built in.
Atheros Network adaptor. I would try this site as cnet is a trusted site.

http://download.cnet.com/1770-20_4-0.html?query=atheros...
m
0
l
November 4, 2012 11:01:24 PM

inzone said:
It's pretty clear that the network card driver has caused the BSOD and the driver is from a third party and not from the manufacturer. I would suggest you look for a driver for your network card or chip if it's built in.
Atheros Network adaptor. I would try this site as cnet is a trusted site.

http://download.cnet.com/1770-20_4-0.html?query=atheros...


yes i have external usb2.0 wifi:



TP-LINK Wireless USB Adapter>>>>>>>>>>>>>>>>> TL-WN721N 150Mbps<<<<<<<<<<<<<<<<<<
TL-WN721N - Welcome to TP-LINK

http://www.tp-link.com/en/support/download/?productcate...

pls do mention hw to do fresh clean instal of updated version from my usb wifi device and which 1 to choose from.
tnx.
m
0
l
a b $ Windows 7
November 5, 2012 12:22:35 AM

To delete the current driver go to control panel and delete the newtork driver, but make sure you download and save to your desktop the new driver first because once you delete the old driver you won't be able to go online and download the new driver.
m
0
l
November 5, 2012 3:16:44 PM

inzone said:
To delete the current driver go to control panel and delete the newtork driver, but make sure you download and save to your desktop the new driver first because once you delete the old driver you won't be able to go online and download the new driver.



Hi.
well followed yer instructions but today it happened again and now i didn't
even get a blue screen just plain blank direct shutdown, when i clicked the power button it didn't power up and then i turned off the switch on psu
and turned it on immediately and computer started.
I received three following events in event log of windows somewhat similar to before and all marked red in color some critical and some error.

here are the following events that were noted under event log when this unexpected shutdown happened.

LEVEL:ERROR
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-11-05T16:59:07.000000000Z" />
<EventRecordID>21276</EventRecordID>
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security />
</System>
- <EventData>
<Data>10:24:40 PM</Data>
<Data>‎11/‎5/‎2012</Data>
<Data />
<Data />
<Data>4746</Data>
<Data />
<Data />
<Binary>DC070B00010005001600180028005300DC070B00010005001000360028005300600900003C000000010000006009000000000000B00400000100000000000000</Binary>
</EventData>
</Event>


LEVEL:CRITICAL
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-11-05T16:58:57.861614700Z" />
<EventRecordID>21280</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

LEVEL:ERROR
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580D7DD-0379-4658-9870-D5BE7D52D6DE}" />
<EventID>10000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2012-11-05T16:59:08.641233600Z" />
<EventRecordID>21322</EventRecordID>
<Correlation />
<Execution ProcessID="1040" ThreadID="1488" />
<Channel>System</Channel>
<Computer>ufo-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="ExtensibleModulePath">C:\Windows\system32\athExt.dll</Data>
<Data Name="ErrorCode">126</Data>
</EventData>
</Event>

Pls help,tnx.
m
0
l
a b $ Windows 7
November 5, 2012 3:35:40 PM

Did you run the Who Crashed on this latest crash , because it's hard to read the error code and it takes an engineer to decipher it.
m
0
l
November 5, 2012 5:22:50 PM

inzone said:
Did you run the Who Crashed on this latest crash , because it's hard to read the error code and it takes an engineer to decipher it.



yes i ran who crashed software but this time there were no new dump files were there moreover when i restarted my machine windows didn't notify me of dump files either only at restart normal screen came which asked to run system manually or delete restoration data
m
0
l
a b $ Windows 7
November 5, 2012 6:02:52 PM

You can try the action center and run the trouble shooter and that will give you any situations that are causeing a problen. Also the event viewer will give a readout of any events that occured on the computer.
m
0
l
November 5, 2012 6:27:37 PM

inzone said:
You can try the action center and run the trouble shooter and that will give you any situations that are causeing a problen. Also the event viewer will give a readout of any events that occured on the computer.



my action center is on and it says to update and carry out backup.

also i have viewed events in event viewer and already posted its description in xml format in above posts.

also help on this that how to view what service pack i have currently on my win 7?
m
0
l
a b $ Windows 7
November 5, 2012 10:01:41 PM

You can go to right click on computer and select properties. At the top of the page it will tell you the Windows edition that you have.
The action center also has a trouble shooter option that you can choose to run.
m
0
l
a b $ Windows 7
November 6, 2012 2:08:02 PM

Really confused; I see three BSOD messages:

0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, which is basically a way of saying a critical system thread crashed. The other two listed (0x0 and 0x126) are undocumented...

Download Bluescreenview and post a screenshot. Easier then using WhoCrashedIt (which frankly, is incapable of pointing toward the root cause of most problems).
m
0
l
November 6, 2012 11:18:37 PM

gamerk316 said:
Really confused; I see three BSOD messages:

0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED, which is basically a way of saying a critical system thread crashed. The other two listed (0x0 and 0x126) are undocumented...

Download Bluescreenview and post a screenshot. Easier then using WhoCrashedIt (which frankly, is incapable of pointing toward the root cause of most problems).


http://imageshack.us/f/211/42635798.png/
http://imageshack.us/f/59/19574581.png/
m
0
l
a b $ Windows 7
November 7, 2012 2:21:17 PM

Ok, two BSOD's recored, both from SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. Both caused by memory corruption (0xC00000005 as the first failure parameter). Safest thing to do for now is run a memory test with memtest86+, to make sure thats not the problem.
m
0
l
November 8, 2012 2:55:14 AM

gamerk316 said:
Ok, two BSOD's recored, both from SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. Both caused by memory corruption (0xC00000005 as the first failure parameter). Safest thing to do for now is run a memory test with memtest86+, to make sure thats not the problem.


ok i ll try out the mem..86++ test and see what comes out and post back the result.

also one thing i wud like to mention that i ran some memtest which runs while window runs(http://hcidesign.com/memtest/), then i ran multiple instances of it under window alloting equivalent to 6.5 gb of ram and rest 1.5 gb was utilized by the system but nothing came out, is this test legit enough to verify that memory is not at fault or i have to got mem86++ as for sure confirmation?

ty.
m
0
l
!