Unusual problem- Unable to get out of Safe mode, cant logon!

[AJ]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hi,

I was running Norton Antivirus which was unable to remove one virus. Norton
suggested I disable system restore (which I did) and restart computer in safe
mode (which I did by going into MSCONFIG etc.).
When I restarted (in safe mode) and tried to logon, i got the 'system could
not log you on' message, although i have administrative rights.
I then tried restarting in normal mode by going into F8, but strangely, the
computer still goes to safe mode log-on screen.
How do I start in normal mode?

Please help with any suggestions, thank you in advance.

AJ

 

[kelly]

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hi,

Dump Norton and try to gain access to the system admin account.

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com
http://www.kellys-korner-xp.com/taskbarplus!.htm


"AJ" <AJ@discussions.microsoft.com> wrote in message
news:330F7857-C416-4FBE-A925-643B332A2EB7@microsoft.com...
> Hi,
>
> I was running Norton Antivirus which was unable to remove one virus.
> Norton
> suggested I disable system restore (which I did) and restart computer in
> safe
> mode (which I did by going into MSCONFIG etc.).
> When I restarted (in safe mode) and tried to logon, i got the 'system
> could
> not log you on' message, although i have administrative rights.
> I then tried restarting in normal mode by going into F8, but strangely,
> the
> computer still goes to safe mode log-on screen.
> How do I start in normal mode?
>
> Please help with any suggestions, thank you in advance.
>
> AJ