Archived from groups: alt.sys.pc-clone.dell (More info?)
Hi,
I was wondering if some of you folks could clue me in on what might be
wrong with a brand new computer I received from Dell. I purchased a
Dell 8400 Media Centre with 3.4 GHZ, 1 Gb memory, 250 HD, 48x cd-rw
and 16 dvd_+rw. Unfortunately, the disc drives are not working
properly. I have tested the cd burner 10 times and 9 out of ten times,
the simple act of burning a disc caused the system to freeze up. As
regards the dvd burner, I have tested it 5 times using high quality 4x
dvd-r's and dvd+r. While it works, it reads and writes much, much
slower than should be the case. What should take around 15 minutes to
burn, takes over 40 minutes. I have checked all the settings and tried
both the Record Now that was installed on my computer, as well as
Nero. Nothing helps. I have used lots of systems with similar specs,
including a Dell I purchased for my mom this summer, and none of them
had this problem with the drives.
Tech support and customer service have been monumentally unhelpful
thus far and was wondering if anyone knew what might be going on.
Is it a motherboard problem ?
Are there any issues with Windows XP Media Edition that could be
impairing the performance of the drive ?
Did they install inferior disc drives (the cd writer seems to be some
no-name drive and the dvd drive is an NEC) ?
Are there any known problems with having a cd-rw in one bay and a
dvd-rw in the other ?
Any help you can offer will be of assistance as I pester Dell for some
service on this matter
Thanks
Hi,
I was wondering if some of you folks could clue me in on what might be
wrong with a brand new computer I received from Dell. I purchased a
Dell 8400 Media Centre with 3.4 GHZ, 1 Gb memory, 250 HD, 48x cd-rw
and 16 dvd_+rw. Unfortunately, the disc drives are not working
properly. I have tested the cd burner 10 times and 9 out of ten times,
the simple act of burning a disc caused the system to freeze up. As
regards the dvd burner, I have tested it 5 times using high quality 4x
dvd-r's and dvd+r. While it works, it reads and writes much, much
slower than should be the case. What should take around 15 minutes to
burn, takes over 40 minutes. I have checked all the settings and tried
both the Record Now that was installed on my computer, as well as
Nero. Nothing helps. I have used lots of systems with similar specs,
including a Dell I purchased for my mom this summer, and none of them
had this problem with the drives.
Tech support and customer service have been monumentally unhelpful
thus far and was wondering if anyone knew what might be going on.
Is it a motherboard problem ?
Are there any issues with Windows XP Media Edition that could be
impairing the performance of the drive ?
Did they install inferior disc drives (the cd writer seems to be some
no-name drive and the dvd drive is an NEC) ?
Are there any known problems with having a cd-rw in one bay and a
dvd-rw in the other ?
Any help you can offer will be of assistance as I pester Dell for some
service on this matter
Thanks