Sign in with
Sign up | Sign in
Your question

No help/support in Win XP

Last response: in Computer Brands
Share
May 4, 2004 11:15:55 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

This is what I wrote to Dell - anybody else had the same problem?

I click on 'help and support' in the start menu - the icon turns to an
hourglass for maybe 1 second - then the icon turns back to normal. But no
help appears.

This is the same problem as described here:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.ht...

However, I have tried downloading the fix from that site, and it reports
that the registry settings are ok.

This is for a machine straight out of the box, configured exactly as you
sent it to me. I have bought 4 of these machines, and the problem is the
same on 2 of them. I have not bothered to check the other 2.

More about : support win

Anonymous
May 4, 2004 11:15:56 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

A long shot - your not running ToniArts Easy Clean registry cleaner are you?
That will blow out windows help.
RJ
"GB" <ThisIsNotMyEmailAddress@anywhere.intheuniverse> wrote in message
news:c78q5a$g6a$1@titan.btinternet.com...
> This is what I wrote to Dell - anybody else had the same problem?
>
> I click on 'help and support' in the start menu - the icon turns to an
> hourglass for maybe 1 second - then the icon turns back to normal. But no
> help appears.
>
> This is the same problem as described here:
> http://www.dougknox.com/xp/utils/fix_windows_xp_help.ht...
>
> However, I have tried downloading the fix from that site, and it reports
> that the registry settings are ok.
>
> This is for a machine straight out of the box, configured exactly as you
> sent it to me. I have bought 4 of these machines, and the problem is the
> same on 2 of them. I have not bothered to check the other 2.
>
>
>
Anonymous
May 5, 2004 3:37:31 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

> A long shot - your not running ToniArts Easy Clean registry cleaner are you?
> That will blow out windows help.

Interesting - not something i`ve come across before, but I don`t rely on
windows "help"

--
Please add "[newsgroup]" in the subject of any personal replies via email
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---
Related resources
Anonymous
May 5, 2004 9:03:58 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Colin Wilson" <void@btinternet.com> wrote in message
news:MPG.1b022b867a633e4998a436@news.individual.net...
> > A long shot - your not running ToniArts Easy Clean registry cleaner are
you?
> > That will blow out windows help.
>
> Interesting - not something i`ve come across before, but I don`t rely on
> windows "help"
>

ditto but extend that sentiment to any MS product.

Clicking on help in any Office 2003 product kickstarts ZoneAlarm into life
asking me "do you want to allow Microsoft Excel/Word/Whatever to access the
internet?"

Erm, no, I just want to use the built in help files thank you.

What is it with Mr Gates and his penchant for amassing personal data?
Anonymous
May 5, 2004 10:14:36 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

In what way do you believe accessing help on the Microsoft site amasses
personal data. Have you not read any of the information about how MS
products work?

Tom
"Glenn Banwell" <postmaster@127.0.0.1> wrote in message
news:2B_lc.2115$fe.19265645@news-text.cableinet.net...
>
> "Colin Wilson" <void@btinternet.com> wrote in message
> news:MPG.1b022b867a633e4998a436@news.individual.net...
> > > A long shot - your not running ToniArts Easy Clean registry cleaner
are
> you?
> > > That will blow out windows help.
> >
> > Interesting - not something i`ve come across before, but I don`t rely on
> > windows "help"
> >
>
> ditto but extend that sentiment to any MS product.
>
> Clicking on help in any Office 2003 product kickstarts ZoneAlarm into life
> asking me "do you want to allow Microsoft Excel/Word/Whatever to access
the
> internet?"
>
> Erm, no, I just want to use the built in help files thank you.
>
> What is it with Mr Gates and his penchant for amassing personal data?
>
>
Anonymous
May 5, 2004 2:49:43 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"What is it with Mr Gates and his penchant for amassing personal data?"

How do you that Microsoft is amassing personal data?

Rocky

"Glenn Banwell" <postmaster@127.0.0.1> wrote in message
news:2B_lc.2115$fe.19265645@news-text.cableinet.net...
>
> "Colin Wilson" <void@btinternet.com> wrote in message
> news:MPG.1b022b867a633e4998a436@news.individual.net...
> > > A long shot - your not running ToniArts Easy Clean registry cleaner
are
> you?
> > > That will blow out windows help.
> >
> > Interesting - not something i`ve come across before, but I don`t rely on
> > windows "help"
> >
>
> ditto but extend that sentiment to any MS product.
>
> Clicking on help in any Office 2003 product kickstarts ZoneAlarm into life
> asking me "do you want to allow Microsoft Excel/Word/Whatever to access
the
> internet?"
>
> Erm, no, I just want to use the built in help files thank you.
>
> What is it with Mr Gates and his penchant for amassing personal data?
>
>
May 5, 2004 9:48:49 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"R.J. Rabenberg" <rjrabenberg@sio.midco.net> wrote in message
news:109g4m4dldksg2b@corp.supernews.com...
> A long shot - your not running ToniArts Easy Clean registry cleaner are
you?
> That will blow out windows help.
> RJ

I've no idea what Dell did or did not run, but this machine is straight out
of the box.





> "GB" <ThisIsNotMyEmailAddress@anywhere.intheuniverse> wrote in message
> news:c78q5a$g6a$1@titan.btinternet.com...
> > This is what I wrote to Dell - anybody else had the same problem?
> >
> > I click on 'help and support' in the start menu - the icon turns to an
> > hourglass for maybe 1 second - then the icon turns back to normal. But
no
> > help appears.
> >
> > This is the same problem as described here:
> > http://www.dougknox.com/xp/utils/fix_windows_xp_help.ht...
> >
> > However, I have tried downloading the fix from that site, and it reports
> > that the registry settings are ok.
> >
> > This is for a machine straight out of the box, configured exactly as you
> > sent it to me. I have bought 4 of these machines, and the problem is the
> > same on 2 of them. I have not bothered to check the other 2.
> >
> >
> >
>
>
Anonymous
May 5, 2004 9:48:50 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"GB" <ThisIsNotMyEmailAddress@anywhere.intheuniverse> wrote:

>I've no idea what Dell did or did not run, but this machine is straight out
>of the box.

What is in your C:\Windows\Help folder. Should be a bunch of
files supporting the "Dell" OEM "Help and Support" menu. Mine
are mostly dated 8/18/2001, with a large slug of 5/2/2003 files
[prob WMP 9 update related], and then a bunch of miscellaneous
dates for things like Indeo, etc. If they're missing, I suspect
an OS reinstall in your future. But, even if they are there,
obviously the "shortcut" from the Start Menu entry seems to be
AFU, which would also require an OS reinstall.

Alternatively, since they're straight out of the box, check the
other 2 machines to see if they have the same problem. Then, its
decision time. Do you reinstall the OSs on the problem machines,
or do you return them under the 21-day no questions asked policy,
and either reorder from Dell, or go to Gateway.

That link, BTW, applied, I suspect, to a purchased Windows OS.
As part of the OEM agreement, Dell, like Gateway and other major
computer makers, assumes responsibility for providing Windows
support, via that Dell-tagged "Help and Support" menu, and the
90-day post purchase free phone support, and the $29/incident
phone support after 90 days.
--
OJ III
[Email sent to Yahoo address is burned before reading.
Lower and crunch the sig and you'll net me at comcast.]
May 6, 2004 2:00:38 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Ogden Johnson III" <oj3usmc@yahoo.com> wrote in message
news:lnei90t0ga9l9mfl7bvc83i8triu3336g2@4ax.com...
> "GB" <ThisIsNotMyEmailAddress@anywhere.intheuniverse> wrote:
>
> >I've no idea what Dell did or did not run, but this machine is straight
out
> >of the box.
>
> What is in your C:\Windows\Help folder. Should be a bunch of
> files supporting the "Dell" OEM "Help and Support" menu. Mine
> are mostly dated 8/18/2001, with a large slug of 5/2/2003 files
> [prob WMP 9 update related], and then a bunch of miscellaneous
> dates for things like Indeo, etc. If they're missing, I suspect
> an OS reinstall in your future. But, even if they are there,
> obviously the "shortcut" from the Start Menu entry seems to be
> AFU, which would also require an OS reinstall.
>
> Alternatively, since they're straight out of the box, check the
> other 2 machines to see if they have the same problem. Then, its
> decision time. Do you reinstall the OSs on the problem machines,
> or do you return them under the 21-day no questions asked policy,
> and either reorder from Dell, or go to Gateway.
>
> That link, BTW, applied, I suspect, to a purchased Windows OS.
> As part of the OEM agreement, Dell, like Gateway and other major
> computer makers, assumes responsibility for providing Windows
> support, via that Dell-tagged "Help and Support" menu, and the
> 90-day post purchase free phone support, and the $29/incident
> phone support after 90 days.
> --
> OJ III
> [Email sent to Yahoo address is burned before reading.
> Lower and crunch the sig and you'll net me at comcast.]

I don't particularly want to return the PCs, particularly as I would be
liable for carriage under the UK terms and conditions. I want Dell to honour
their warranty. Unfortunately, I foresee trouble getting them to do that.

It's daft. These are standard machines in a standard configuration. Dell
should ship them in working order.
Anonymous
May 7, 2004 12:00:04 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
news:5cd2d12d0803e9849a3c6a27453c2837@news.teranews.com...
> "What is it with Mr Gates and his penchant for amassing personal data?"
>
> How do you that Microsoft is amassing personal data?
>
> Rocky

If you'd care to rephrase your question into something that is remotely
understandable then I'll happily answer.

To Tom: yes, I've read the MS bullshit about collection of personal data and
I don't believe a word of it. Please don't tell me that as well as being a
Dell worshipper that you believe Billy Gates is God?
Anonymous
May 7, 2004 12:00:05 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Glenn Banwell" <postmaster@127.0.0.1> wrote in message
news:8Pwmc.3727$pn4.35814447@news-text.cableinet.net...
>
> "Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
> news:5cd2d12d0803e9849a3c6a27453c2837@news.teranews.com...
> > "What is it with Mr Gates and his penchant for amassing personal data?"
> >
> > How do you that Microsoft is amassing personal data?
> >
> > Rocky
>
> If you'd care to rephrase your question into something that is remotely
> understandable then I'll happily answer.
>
> To Tom: yes, I've read the MS bullshit about collection of personal data
and
> I don't believe a word of it. Please don't tell me that as well as being
a
> Dell worshipper that you believe Billy Gates is God?
>

Well doesn't take a brain surgeon to figure out the meaning of the message
with the typo, and you missed the point on Tom's as well. He did not ask if
you read about collection of personal data, only about how MS products work.
You do realize that without any need to transmit data over a network
components still talk to each other through RPC and such and many firewalls
will block this communication. So, just because ZA prompted you hardly means
that Bill was after your much needed banking information.
Anonymous
May 7, 2004 12:02:05 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Another troll...<yawn>...PLONK

Rocky

"Glenn Banwell" <postmaster@127.0.0.1> wrote in message
news:8Pwmc.3727$pn4.35814447@news-text.cableinet.net...
>
> "Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
> news:5cd2d12d0803e9849a3c6a27453c2837@news.teranews.com...
> > "What is it with Mr Gates and his penchant for amassing personal data?"
> >
> > How do you that Microsoft is amassing personal data?
> >
> > Rocky
>
> If you'd care to rephrase your question into something that is remotely
> understandable then I'll happily answer.
>
> To Tom: yes, I've read the MS bullshit about collection of personal data
and
> I don't believe a word of it. Please don't tell me that as well as being
a
> Dell worshipper that you believe Billy Gates is God?
>
>
Anonymous
May 7, 2004 12:11:38 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Thought we got rid of all the jerks in this group? Guess not. This guy is
probably one of our past friends hiding behind a new alias.

"Glenn Banwell" <postmaster@127.0.0.1> wrote in message
news:8Pwmc.3727$pn4.35814447@news-text.cableinet.net...
>
> To Tom: yes, I've read the MS bullshit about collection of personal data
and
> I don't believe a word of it. Please don't tell me that as well as being
a
> Dell worshipper that you believe Billy Gates is God?
>
>
Anonymous
May 7, 2004 2:00:10 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

You and squirrel face are still here so obviously there are jerks are still
around!


"WSZsr" <nospam@hotmail.com> wrote in message
news:_Zwmc.61143$qF2.1950@newssvr25.news.prodigy.com...
> Thought we got rid of all the jerks in this group? Guess not. This guy
is
> probably one of our past friends hiding behind a new alias.
>
> "Glenn Banwell" <postmaster@127.0.0.1> wrote in message
> news:8Pwmc.3727$pn4.35814447@news-text.cableinet.net...
> >
> > To Tom: yes, I've read the MS bullshit about collection of personal data
> and
> > I don't believe a word of it. Please don't tell me that as well as
being
> a
> > Dell worshipper that you believe Billy Gates is God?
> >
> >
>
>
Anonymous
May 7, 2004 5:50:28 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

I missed the personal attack post.

I do not believe MS is collecting personal information. They are under too
much scrutiny by the Justice department. There would be no value in doing
so.

Tom
"Troll Master" <Troll-Master@Dell-Trolls-Inc.com> wrote in message
news:ermdnUgsP7vHCwbdRVn-jw@comcast.com...
> You and squirrel face are still here so obviously there are jerks are
still
> around!
>
>
> "WSZsr" <nospam@hotmail.com> wrote in message
> news:_Zwmc.61143$qF2.1950@newssvr25.news.prodigy.com...
> > Thought we got rid of all the jerks in this group? Guess not. This guy
> is
> > probably one of our past friends hiding behind a new alias.
> >
> > "Glenn Banwell" <postmaster@127.0.0.1> wrote in message
> > news:8Pwmc.3727$pn4.35814447@news-text.cableinet.net...
> > >
> > > To Tom: yes, I've read the MS bullshit about collection of personal
data
> > and
> > > I don't believe a word of it. Please don't tell me that as well as
> being
> > a
> > > Dell worshipper that you believe Billy Gates is God?
> > >
> > >
> >
> >
>
>
Anonymous
May 7, 2004 11:06:20 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Rocket J. Squirrel" <rocky@bullwinkle.com> wrote in message
news:62d55514ecb06403dc16a29cf9cb5eb1@news.teranews.com...
> Another troll...<yawn>...PLONK
>

Outstanding................another example of how the pro-Dell members of
this ng label as a troll anyone who dares to deviate from the party line.

And you wonder why you've got the President you have.
Anonymous
May 7, 2004 11:10:08 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"WSZsr" <nospam@hotmail.com> wrote in message
news:_Zwmc.61143$qF2.1950@newssvr25.news.prodigy.com...
> Thought we got rid of all the jerks in this group? Guess not. This guy
is
> probably one of our past friends hiding behind a new alias.
>

Ah, a Hotmail account user.

<plonk>
Anonymous
May 8, 2004 3:55:47 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

It really hurts when a loser troll <plonks> me!

"Glenn Banwell" <postmaster@127.0.0.1> wrote in message
news:kaRmc.4629$Xp7.44850300@news-text.cableinet.net...
>
> "WSZsr" <nospam@hotmail.com> wrote in message
> news:_Zwmc.61143$qF2.1950@newssvr25.news.prodigy.com...
> > Thought we got rid of all the jerks in this group? Guess not. This guy
> is
> > probably one of our past friends hiding behind a new alias.
> >
>
> Ah, a Hotmail account user.
>
> <plonk>
>
>
!