Archived from groups: alt.sys.pc-clone.dell (More info?)
Fault: Windows Help and Supprt Centre does not work. Also System
Information. This is a fault on new machines - straight out of the box.
I have at last had some sort of response from Dell about the faulty
operating system install on new machines, whereby Help does not work, as
well as other problems. Basically, Dell recognise that something is wrong,
but they can't fix it. I assume that this is replicated across all new
machines being despatched at the moment. It may only be a problem for
machines despatched from Ireland, and it may be specific to particular
systems - I have it on a number of new Dimensions I ordered.
My experience is that when first approached Tech Support issued a random
response such as repairing the o/s. This is is a waste of time, as it did
not work, but it damaged other programmes I had installed.
I also ran sfc, without effect.
My advice is either to grin and bear it until Dell have worked out how to
fix the problem or to get Dell to collect the machine and return it once
repaired. The risk of delaying is that any data on the machine will have to
be reinstalled after whatever fix they come up with has been implemented.
Here is what Dell said:
Thank you for contacting Dell Hardware E-Support and Services.
I can understand your concern as the system is new and out of
box.
We are seeing an issue in Factory with regards to the
"Help & Support" function on Win XP Home & Pro.
When you try to open the "Help & Support" from the Start\Help
& Support the program won't launch.The Dell engineering teams
have been made aware of this problem and researching the issue.The
issue with the system information too is related to the same.
At present Dell engineering are working on a fix for this.As
soon as it is updated it will be made available.We do reqquest
your patience and cooperation.
You can still open this program but they need to take an alternative
route.
Opening Help & Support using Dell Solution Centre:
Open Dell Solution Centre by clicking the desktop icon or Start\All
Programs\Solution Centre.
Click the "Support" link.
Then click the "Help and Support" link.
This should then open the program
I am publishing this in case it is of help to anyone else in the same
position.
Geoff
Fault: Windows Help and Supprt Centre does not work. Also System
Information. This is a fault on new machines - straight out of the box.
I have at last had some sort of response from Dell about the faulty
operating system install on new machines, whereby Help does not work, as
well as other problems. Basically, Dell recognise that something is wrong,
but they can't fix it. I assume that this is replicated across all new
machines being despatched at the moment. It may only be a problem for
machines despatched from Ireland, and it may be specific to particular
systems - I have it on a number of new Dimensions I ordered.
My experience is that when first approached Tech Support issued a random
response such as repairing the o/s. This is is a waste of time, as it did
not work, but it damaged other programmes I had installed.
I also ran sfc, without effect.
My advice is either to grin and bear it until Dell have worked out how to
fix the problem or to get Dell to collect the machine and return it once
repaired. The risk of delaying is that any data on the machine will have to
be reinstalled after whatever fix they come up with has been implemented.
Here is what Dell said:
Thank you for contacting Dell Hardware E-Support and Services.
I can understand your concern as the system is new and out of
box.
We are seeing an issue in Factory with regards to the
"Help & Support" function on Win XP Home & Pro.
When you try to open the "Help & Support" from the Start\Help
& Support the program won't launch.The Dell engineering teams
have been made aware of this problem and researching the issue.The
issue with the system information too is related to the same.
At present Dell engineering are working on a fix for this.As
soon as it is updated it will be made available.We do reqquest
your patience and cooperation.
You can still open this program but they need to take an alternative
route.
Opening Help & Support using Dell Solution Centre:
Open Dell Solution Centre by clicking the desktop icon or Start\All
Programs\Solution Centre.
Click the "Support" link.
Then click the "Help and Support" link.
This should then open the program
I am publishing this in case it is of help to anyone else in the same
position.
Geoff