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Trying to find my problem

Last response: in Home Theatre
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April 26, 2012 1:46:05 PM

Hello All,

My modem is currently resetting at random times while streaming Netflix or Mlb.tv from my PS3. My connection to my laptop is great and never drops. I have a 3 way splitter with -7,-3.5 and -3.5. I am only using two of the ports. -7 to cable box and -3.5 to modem (Not really sure what these mean) while plugging my router and modem into a strip surge protector. Should i only use a 2 way splitter since i'm not using the other port? if so what numbers should i be connecting to? Its so frustrating that my connection drops at random times and then have to wait for the modems lights to completely reset.

Any ideas on what i should do?

More about : find problem

April 26, 2012 5:45:24 PM

Are you sure that only happens with the PS3? Maybe you don't use the laptop long enough for it to reset? The modem actually reboots itself? Or what happens?
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April 27, 2012 9:59:50 PM

Not positive but definitely seems that way. I've been on the laptop for last hour and no problems but if i turn my netflix on and watch not even 5 min of a show the modem will reset (meaning all of the lights will turn off and then cycle and connect) then i will be ok until it happens again randomly
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April 30, 2012 7:39:57 PM

The PS3 should be connected though the Router, if anything, the router would be the one resetting. See if the cable company will replace the modem.
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