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Laptop won't shut down

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  • Shutdown
  • Laptops
Last response: in Laptop Tech Support
March 14, 2010 9:03:21 PM

I have a HP laptop with Windows Vista SP2. Lately whenever I have clicked the red shutdown button, nothing happens. The computer stays on like the button was never clicked. The only way I am able to turn it off is to hold down the power button. I have tried searching the web, but have not found any information about this problem. I am hoping somebody here will have an idea of what is going on and how to fix it. Everything else on the computer works fine.

The only other small problem is that the speaker, network connection strength and battery power icons randomly will or will not show up in the system tray. I have found a fix for that, but it is only temporary. When I shut down the computer and turn it back on the problem comes back.

More about : laptop shut

Best solution

a b D Laptop
March 14, 2010 9:06:03 PM

Have iTunes ? My son was having same problem up until a patch or update fixed it.
March 15, 2010 2:04:53 AM

Yes I do. I will try updating it and see what happens. Thanks for the help.

I updated itunes to the newest version and my computer shut down without any problems. Looks like that is what it needed. Thanks again.
March 15, 2010 11:02:21 AM

Best answer selected by CBaca.