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Archived from groups: alt.sys.pc-clone.dell (More info?)
Has anyone reading this been told by Dell tech support that Dell branded 19
inch CRT monitors cannot be exchanged after 120 days from purchase???
I specifically refer to a Dell P992 purchase in 2002. Here is a paste from
the accompanying CD re warranty:
"During the second and third years of this limited warranty, Dell will
provide, on an exchange basis and subject to Dell's Exchange Policy in
effect on the date of the exchange, replacement parts for the Dell hardware
product(s) covered under this limited warranty when a part requires
replacement."
No mention of 120 days anywhere in any of my documents.
Does anyone have the fine print on "Dell Exchange Policy" as in the above
paragraph? When you poke that link it just takes you to support.dell.com.
Please advise if you have any insight into CRT monitor exchange denials
when dealing with tech support in India.
I could use a US-based customer care 800 number, but there may not be one?
Has anyone reading this been told by Dell tech support that Dell branded 19
inch CRT monitors cannot be exchanged after 120 days from purchase???
I specifically refer to a Dell P992 purchase in 2002. Here is a paste from
the accompanying CD re warranty:
"During the second and third years of this limited warranty, Dell will
provide, on an exchange basis and subject to Dell's Exchange Policy in
effect on the date of the exchange, replacement parts for the Dell hardware
product(s) covered under this limited warranty when a part requires
replacement."
No mention of 120 days anywhere in any of my documents.
Does anyone have the fine print on "Dell Exchange Policy" as in the above
paragraph? When you poke that link it just takes you to support.dell.com.
Please advise if you have any insight into CRT monitor exchange denials
when dealing with tech support in India.
I could use a US-based customer care 800 number, but there may not be one?