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Bob   08-28-2005 at 11:43:03 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

 

My daughters Dell computer is running Windows XP home edition. I recently
tried to install a virus program, which failed miserably (was a free program
offered by my ISP- Adelphia).
Since that time, she is stuck in Windows Classic even though it is set to
show WIndows XP. In addition, I needed to check something in the in system
properties. When I clicked on device manager, not one device showed up. This
has me totally puzzled. Any help?

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Anonymous   08-28-2005 at 02:56:56 PM
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Archived from groups: microsoft.public.windowsxp.general (More info?)

 

If recently is say within the last 7-10 days, I would try a System Restore.
Generally speaking I always discourage users from installing ISP software.
(Unless connections must be made using it). You're better off using XP
native functions and tools. (Internet Explorer, Outlook Express). I just
fixed a PC that had Verizon.net software and had all sorts of Java type
viruses and plenty of Spyware on it. Your ISP provides connectivity &
email - you should make your own decisions on Security/Privacy tools.

"bob" <bob@discussions.microsoft.com> wrote in message
news:24F4FCBC-421B-4201-82B2-47E4F973AF46@microsoft.com...
> My daughters Dell computer is running Windows XP home edition. I recently
> tried to install a virus program, which failed miserably (was a free
> program
> offered by my ISP- Adelphia).
> Since that time, she is stuck in Windows Classic even though it is set to
> show WIndows XP. In addition, I needed to check something in the in system
> properties. When I clicked on device manager, not one device showed up.
> This
> has me totally puzzled. Any help?

Reply to Anonymous
Anonymous   08-28-2005 at 03:04:51 PM
- 0 +

Archived from groups: microsoft.public.windowsxp.general (More info?)

 

Hi,

The failure to install an AV application may be due to the system already
being infected. Free virus removal tools:

http://vil.nai.com/vil/stinger/
http://www.emsisoft.com/en/
http://free.grisoft.com/doc/8/lng/ [...] /3001#3001
http://www.f-secure.com/download-purchase/tools.shtml

Also, you may use this free on-line scanner:
http://housecall.trendmicro.com/

Many are best run in Safe mode to minimize interference. Most will resist
removal in normal mode where they are active.

How to start in Safe mode:
http://www.rickrogers.org/fixes.htm#Safe%20mode

Emergency system tools:
http://www.dougknox.com/xp/utils/xp_emerutils.htm

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"bob" <bob@discussions.microsoft.com> wrote in message
news:24F4FCBC-421B-4201-82B2-47E4F973AF46@microsoft.com...
> My daughters Dell computer is running Windows XP home edition. I recently
> tried to install a virus program, which failed miserably (was a free
> program
> offered by my ISP- Adelphia).
> Since that time, she is stuck in Windows Classic even though it is set to
> show WIndows XP. In addition, I needed to check something in the in system
> properties. When I clicked on device manager, not one device showed up.
> This
> has me totally puzzled. Any help?

Reply to Anonymous
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