the person didnt say where the snap happend.
i agree.. thinking sony parts are sold here (especially without a PM) is pretty ordeal.
i would think something like mighty putty could fix any broken bracket.. unless it is the swivel 'knob' that allows it to swivel.
glue and putty should be something people learn about in elementary school.
wouldnt they have to send some glue to make the plastic attach to the metal adjustable area?
sounds like something that would require the headphones to be sent in for repair.