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Archived from groups: alt.sys.pc-clone.dell (More info?)
I have a Dell monitor going bad. It is still under warranty and has to be
replaced. Three times in the last 3 days I have fought my way through Dell's
voicemail tree and eventually reached a human. None was a native English
speaker, but 2 of them were reasonably fluent.
They both claimed that Dell's tech support system is down--e.g. they cannot
enter my info into the appropriate database, cannot assign me a case number
and cannot assign a dispatch number.
Their contention is that this is due to a software update in progress, and
they have no info on when it might be in operation.
I don't have any reason to doubt them, but it's pathetic if true.
The phone number I used was 800-624-9896.
Has anyone else had similar experience in the last few days??
I thought this newsgroup would be hopping about it, but a quick scan of
recent posts shows nothing.
I have a Dell monitor going bad. It is still under warranty and has to be
replaced. Three times in the last 3 days I have fought my way through Dell's
voicemail tree and eventually reached a human. None was a native English
speaker, but 2 of them were reasonably fluent.
They both claimed that Dell's tech support system is down--e.g. they cannot
enter my info into the appropriate database, cannot assign me a case number
and cannot assign a dispatch number.
Their contention is that this is due to a software update in progress, and
they have no info on when it might be in operation.
I don't have any reason to doubt them, but it's pathetic if true.
The phone number I used was 800-624-9896.
Has anyone else had similar experience in the last few days??
I thought this newsgroup would be hopping about it, but a quick scan of
recent posts shows nothing.