Maybe that's because you give no details for anyone to work with. What kind of phone? What kind of smart phone? Does the old one have bluetooth? Does it have a memory card? Does it connect to your computer via usb? Is it pay as you go?
Here I have a phone transfer which can help you transfer pictures, music, movies and other files from iPhone to Android, from android to android etc. You can download it and try it by yourself. Then you can decide whether to continue using it.
iPhone to Android is the best and most efficiency transferring software with which you are allowed 100% backup your iPhone to Android, contacts, SMS, call logs, photos, music, videos and apps between iPhone and Android, nothing will be forgotten and left on your iPhone. Real-time operation solves all your confusion before the transferring, safe, fast and easy.
Therefore, I'm sure it can help you solve your problem and you can try this transfer first and then decide whether to continue using it.