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frustrated with new computer

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Anonymous
August 29, 2005 11:23:33 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Hi everyone
I hope someone can help me, I am fairly new to computers.
I have a 2 month old computer. HP Pavillion running WINXP with DVD burner
and a CD Drive.

I have had it in to the store for repairs (STAPLES) twice now. I will have
to take it in again.
Problem is I will be using it fine and then walk away and when I come back
later the screen goes to black with the words Reboot and select proper boot
media.
So i do that and nothing works I cannot get into windows. I will try this
on and off during the day and then will sometimes get to the screen where it
shows a bunch of messages including Master Boot Record Error. One time it
said backup your files hard drive failure imminent.

The thing is the last time I took it in for repair on this problem (last
week) the tech said it started up fine but he saw spyware on it when he did
a scan. So he sold me Spysweeper and charged for installation ($68.00)
Said the problem was spyware. There was already a spyware program on my
computer preinstalled plus Norton Security with all the bells and whistles.
Like I said this is a brand new computer.

So I get this supposedly fixed computer home yesterday and start it up no
problem. But later in the day it went to that boot screen again. (same
problem)

So now I am using my old WINME computer to talk to you guys.

Question is what is going on and how do I resolve this issue.

Should I take it back for repair. Should I ask for a brand new one?

Also if they exchange my computer, what about all my documents and photos
that are on my computer, I have backups but I don't want to leave them with
my personal info.

Sorry this is so long but I don't know what to do and I am so frustrated.
Thanks in advance.
I will await your replies anxiously.

More about : frustrated computer

Anonymous
August 29, 2005 12:15:09 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

This is a hardware issue. Your hard drive could be failing. If it's not the
hard drive then you have to take a look at the motherboard, but my
professional guess would be the hard drive. Have they (Staples) replaced the
hard drive ?

O...




"Ninip" wrote:

> Hi everyone
> I hope someone can help me, I am fairly new to computers.
> I have a 2 month old computer. HP Pavillion running WINXP with DVD burner
> and a CD Drive.
>
> I have had it in to the store for repairs (STAPLES) twice now. I will have
> to take it in again.
> Problem is I will be using it fine and then walk away and when I come back
> later the screen goes to black with the words Reboot and select proper boot
> media.
> So i do that and nothing works I cannot get into windows. I will try this
> on and off during the day and then will sometimes get to the screen where it
> shows a bunch of messages including Master Boot Record Error. One time it
> said backup your files hard drive failure imminent.
>
> The thing is the last time I took it in for repair on this problem (last
> week) the tech said it started up fine but he saw spyware on it when he did
> a scan. So he sold me Spysweeper and charged for installation ($68.00)
> Said the problem was spyware. There was already a spyware program on my
> computer preinstalled plus Norton Security with all the bells and whistles.
> Like I said this is a brand new computer.
>
> So I get this supposedly fixed computer home yesterday and start it up no
> problem. But later in the day it went to that boot screen again. (same
> problem)
>
> So now I am using my old WINME computer to talk to you guys.
>
> Question is what is going on and how do I resolve this issue.
>
> Should I take it back for repair. Should I ask for a brand new one?
>
> Also if they exchange my computer, what about all my documents and photos
> that are on my computer, I have backups but I don't want to leave them with
> my personal info.
>
> Sorry this is so long but I don't know what to do and I am so frustrated.
> Thanks in advance.
> I will await your replies anxiously.
>
>
>
Anonymous
August 29, 2005 12:28:50 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

No they have not replaced hard drive.
The first time I took it in was because after I got it home I was installing
all my programs that I had disks for and loading all my personal documents
everything was fine until I tried to install EZ CD Creator Platinum 5.
Then system crashed and I could not get to Windows logon screen.
So they reformatted my hard drive and I started from scratch again, but this
time did not install EZ CD Creator.
Used computer for about 3 weeks and then started having the boot problem.
Took it back and they said it was spyware. Even though it came with a
program preinstalled with I think it was PC Spyware Doctor.
So they cleaned the spyware and sold me this other program Spy Sweeper.
Brought it home and worked for 4 hours and then went back to same boot
problem.
So I cannot get to my desktop to do anything.
"O...." <O....@discussions.microsoft.com> wrote in message
news:9FF0CCAB-7F90-4B96-98B5-0DE99D255B86@microsoft.com...
> This is a hardware issue. Your hard drive could be failing. If it's not
the
> hard drive then you have to take a look at the motherboard, but my
> professional guess would be the hard drive. Have they (Staples) replaced
the
> hard drive ?
>
> O...
>
>
>
>
> "Ninip" wrote:
>
> > Hi everyone
> > I hope someone can help me, I am fairly new to computers.
> > I have a 2 month old computer. HP Pavillion running WINXP with DVD
burner
> > and a CD Drive.
> >
> > I have had it in to the store for repairs (STAPLES) twice now. I will
have
> > to take it in again.
> > Problem is I will be using it fine and then walk away and when I come
back
> > later the screen goes to black with the words Reboot and select proper
boot
> > media.
> > So i do that and nothing works I cannot get into windows. I will try
this
> > on and off during the day and then will sometimes get to the screen
where it
> > shows a bunch of messages including Master Boot Record Error. One time
it
> > said backup your files hard drive failure imminent.
> >
> > The thing is the last time I took it in for repair on this problem (last
> > week) the tech said it started up fine but he saw spyware on it when he
did
> > a scan. So he sold me Spysweeper and charged for installation ($68.00)
> > Said the problem was spyware. There was already a spyware program on my
> > computer preinstalled plus Norton Security with all the bells and
whistles.
> > Like I said this is a brand new computer.
> >
> > So I get this supposedly fixed computer home yesterday and start it up
no
> > problem. But later in the day it went to that boot screen again. (same
> > problem)
> >
> > So now I am using my old WINME computer to talk to you guys.
> >
> > Question is what is going on and how do I resolve this issue.
> >
> > Should I take it back for repair. Should I ask for a brand new one?
> >
> > Also if they exchange my computer, what about all my documents and
photos
> > that are on my computer, I have backups but I don't want to leave them
with
> > my personal info.
> >
> > Sorry this is so long but I don't know what to do and I am so
frustrated.
> > Thanks in advance.
> > I will await your replies anxiously.
> >
> >
> >
Related resources
Anonymous
August 29, 2005 12:56:15 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Also if they exchange my computer, what about all my documents and photos
> that are on my computer, I have backups but I don't want to leave them
> with
> my personal info.

"Ninip" <gwen6039@home.com> wrote in message
news:eMdXzVKrFHA.2896@TK2MSFTNGP10.phx.gbl...
> Hi everyone
> I hope someone can help me, I am fairly new to computers.
> I have a 2 month old computer. HP Pavillion running WINXP with DVD burner
> and a CD Drive.
>
> I have had it in to the store for repairs (STAPLES) twice now. I will
have
> to take it in again.
> Problem is I will be using it fine and then walk away and when I come back
> later the screen goes to black with the words Reboot and select proper
boot
> media.
> So i do that and nothing works I cannot get into windows. I will try this
> on and off during the day and then will sometimes get to the screen where
it
> shows a bunch of messages including Master Boot Record Error. One time it
> said backup your files hard drive failure imminent.
>
> The thing is the last time I took it in for repair on this problem (last
> week) the tech said it started up fine but he saw spyware on it when he
did
> a scan. So he sold me Spysweeper and charged for installation ($68.00)
> Said the problem was spyware. There was already a spyware program on my
> computer preinstalled plus Norton Security with all the bells and
whistles.
> Like I said this is a brand new computer.
>
> So I get this supposedly fixed computer home yesterday and start it up no
> problem. But later in the day it went to that boot screen again. (same
> problem)
>
> So now I am using my old WINME computer to talk to you guys.
>
> Question is what is going on and how do I resolve this issue.
>
> Should I take it back for repair. Should I ask for a brand new one?
>
> Also if they exchange my computer, what about all my documents and photos
> that are on my computer, I have backups but I don't want to leave them
with
> my personal info.
>
> Sorry this is so long but I don't know what to do and I am so frustrated.
> Thanks in advance.
> I will await your replies anxiously.
>
>
Anonymous
August 29, 2005 5:50:57 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

i had the closely the same things happen to my hp ninip--replaced hard dive
and everythings been fine since--

"Ninip" wrote:

> Also if they exchange my computer, what about all my documents and photos
> > that are on my computer, I have backups but I don't want to leave them
> > with
> > my personal info.
>
> "Ninip" <gwen6039@home.com> wrote in message
> news:eMdXzVKrFHA.2896@TK2MSFTNGP10.phx.gbl...
> > Hi everyone
> > I hope someone can help me, I am fairly new to computers.
> > I have a 2 month old computer. HP Pavillion running WINXP with DVD burner
> > and a CD Drive.
> >
> > I have had it in to the store for repairs (STAPLES) twice now. I will
> have
> > to take it in again.
> > Problem is I will be using it fine and then walk away and when I come back
> > later the screen goes to black with the words Reboot and select proper
> boot
> > media.
> > So i do that and nothing works I cannot get into windows. I will try this
> > on and off during the day and then will sometimes get to the screen where
> it
> > shows a bunch of messages including Master Boot Record Error. One time it
> > said backup your files hard drive failure imminent.
> >
> > The thing is the last time I took it in for repair on this problem (last
> > week) the tech said it started up fine but he saw spyware on it when he
> did
> > a scan. So he sold me Spysweeper and charged for installation ($68.00)
> > Said the problem was spyware. There was already a spyware program on my
> > computer preinstalled plus Norton Security with all the bells and
> whistles.
> > Like I said this is a brand new computer.
> >
> > So I get this supposedly fixed computer home yesterday and start it up no
> > problem. But later in the day it went to that boot screen again. (same
> > problem)
> >
> > So now I am using my old WINME computer to talk to you guys.
> >
> > Question is what is going on and how do I resolve this issue.
> >
> > Should I take it back for repair. Should I ask for a brand new one?
> >
> > Also if they exchange my computer, what about all my documents and photos
> > that are on my computer, I have backups but I don't want to leave them
> with
> > my personal info.
> >
> > Sorry this is so long but I don't know what to do and I am so frustrated.
> > Thanks in advance.
> > I will await your replies anxiously.
> >
> >
>
>
>
Anonymous
August 29, 2005 7:40:50 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

In article <#H2xR6KrFHA.3788@TK2MSFTNGP12.phx.gbl>, gwen6039@home.com
says...
> No they have not replaced hard drive.
> The first time I took it in was because after I got it home I was installing
> all my programs that I had disks for and loading all my personal documents
> everything was fine until I tried to install EZ CD Creator Platinum 5.
> Then system crashed and I could not get to Windows logon screen.
> So they reformatted my hard drive and I started from scratch again, but this
> time did not install EZ CD Creator.
> Used computer for about 3 weeks and then started having the boot problem.
> Took it back and they said it was spyware. Even though it came with a
> program preinstalled with I think it was PC Spyware Doctor.
> So they cleaned the spyware and sold me this other program Spy Sweeper.
> Brought it home and worked for 4 hours and then went back to same boot
> problem.
> So I cannot get to my desktop to do anything.

The problem isn't the vendor, it's your own use of the system.

If you have DSL or Cable, purchase a Linksys BEFSR41, Norton AV 2005,
and download AdAwareSE free version. Also make sure that once you format
and reinstall, that you get all the windows updates.

Do not install file sharing programs (P2P). Make sure that you have all
the AV updates current - then start adding your files back into the
system.



--

spam999free@rrohio.com
remove 999 in order to email me
Anonymous
August 29, 2005 7:40:51 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

The problem isn't the vendor, it's your own use of the system.
Please explain what you mean, I don't understand

If you have DSL or Cable, purchase a Linksys BEFSR41, Norton AV 2005,
and download AdAwareSE free version. Also make sure that once you format
and reinstall, that you get all the windows updates

I have Shaw cable. I also had AdAwareSE and Spybot Search & Destroy. Also
Norton Security with Antivirus and Firewall etc.
They did do all the updates when they reformatted and disabled all power
save options.
"Leythos" <void@nowhere.lan> wrote in message
news:MPG.1d7cf6931069d60b989d98@news-server.columbus.rr.com...
> In article <#H2xR6KrFHA.3788@TK2MSFTNGP12.phx.gbl>, gwen6039@home.com
> says...
> > No they have not replaced hard drive.
> > The first time I took it in was because after I got it home I was
installing
> > all my programs that I had disks for and loading all my personal
documents
> > everything was fine until I tried to install EZ CD Creator Platinum 5.
> > Then system crashed and I could not get to Windows logon screen.
> > So they reformatted my hard drive and I started from scratch again, but
this
> > time did not install EZ CD Creator.
> > Used computer for about 3 weeks and then started having the boot
problem.
> > Took it back and they said it was spyware. Even though it came with a
> > program preinstalled with I think it was PC Spyware Doctor.
> > So they cleaned the spyware and sold me this other program Spy Sweeper.
> > Brought it home and worked for 4 hours and then went back to same boot
> > problem.
> > So I cannot get to my desktop to do anything.
>
> The problem isn't the vendor, it's your own use of the system.
>
> If you have DSL or Cable, purchase a Linksys BEFSR41, Norton AV 2005,
> and download AdAwareSE free version. Also make sure that once you format
> and reinstall, that you get all the windows updates.
>
> Do not install file sharing programs (P2P). Make sure that you have all
> the AV updates current - then start adding your files back into the
> system.
>
>
>
> --
>
> spam999free@rrohio.com
> remove 999 in order to email me
Anonymous
August 29, 2005 7:40:52 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Ninip

It means that you are screwing things up.. loading incompatible programs
maybe, not running with a firewall maybe, surfing unsafe sites, who knows..
the vendor is only responsible for manufacturing faults.. it is the
responsibility of the operator or user to learn how to work the system..

--
Mike Hall
MVP - Windows Shell/User


"Ninip" <gwen6039@home.com> wrote in message
news:%23ZZxMHLrFHA.1684@TK2MSFTNGP14.phx.gbl...
> The problem isn't the vendor, it's your own use of the system.
> Please explain what you mean, I don't understand
>
> If you have DSL or Cable, purchase a Linksys BEFSR41, Norton AV 2005,
> and download AdAwareSE free version. Also make sure that once you format
> and reinstall, that you get all the windows updates
>
> I have Shaw cable. I also had AdAwareSE and Spybot Search & Destroy.
> Also
> Norton Security with Antivirus and Firewall etc.
> They did do all the updates when they reformatted and disabled all power
> save options.
> "Leythos" <void@nowhere.lan> wrote in message
> news:MPG.1d7cf6931069d60b989d98@news-server.columbus.rr.com...
>> In article <#H2xR6KrFHA.3788@TK2MSFTNGP12.phx.gbl>, gwen6039@home.com
>> says...
>> > No they have not replaced hard drive.
>> > The first time I took it in was because after I got it home I was
> installing
>> > all my programs that I had disks for and loading all my personal
> documents
>> > everything was fine until I tried to install EZ CD Creator Platinum 5.
>> > Then system crashed and I could not get to Windows logon screen.
>> > So they reformatted my hard drive and I started from scratch again, but
> this
>> > time did not install EZ CD Creator.
>> > Used computer for about 3 weeks and then started having the boot
> problem.
>> > Took it back and they said it was spyware. Even though it came with a
>> > program preinstalled with I think it was PC Spyware Doctor.
>> > So they cleaned the spyware and sold me this other program Spy Sweeper.
>> > Brought it home and worked for 4 hours and then went back to same boot
>> > problem.
>> > So I cannot get to my desktop to do anything.
>>
>> The problem isn't the vendor, it's your own use of the system.
>>
>> If you have DSL or Cable, purchase a Linksys BEFSR41, Norton AV 2005,
>> and download AdAwareSE free version. Also make sure that once you format
>> and reinstall, that you get all the windows updates.
>>
>> Do not install file sharing programs (P2P). Make sure that you have all
>> the AV updates current - then start adding your files back into the
>> system.
>>
>>
>>
>> --
>>
>> spam999free@rrohio.com
>> remove 999 in order to email me
>
>
Anonymous
August 29, 2005 8:28:30 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

In article <#ZZxMHLrFHA.1684@TK2MSFTNGP14.phx.gbl>, gwen6039@home.com
says...
> The problem isn't the vendor, it's your own use of the system.
> Please explain what you mean, I don't understand
>
> If you have DSL or Cable, purchase a Linksys BEFSR41, Norton AV 2005,
> and download AdAwareSE free version. Also make sure that once you format
> and reinstall, that you get all the windows updates
>
> I have Shaw cable. I also had AdAwareSE and Spybot Search & Destroy. Also
> Norton Security with Antivirus and Firewall etc.
> They did do all the updates when they reformatted and disabled all power
> save options.

You said you computer worked for 4 hours and they broke, the second
time, which means you don't have a proper firewall if you're getting
compromised.

Get a NAT Router to help protect you against yourself.


--

spam999free@rrohio.com
remove 999 in order to email me
Anonymous
August 29, 2005 8:28:31 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

"Leythos" <void@nowhere.lan> wrote in message
news:MPG.1d7d01c38ff3549c989d9b@news-server.columbus.rr.com...
> In article <#ZZxMHLrFHA.1684@TK2MSFTNGP14.phx.gbl>, gwen6039@home.com
> says...
>> The problem isn't the vendor, it's your own use of the system.
>> Please explain what you mean, I don't understand
>>
>> If you have DSL or Cable, purchase a Linksys BEFSR41, Norton AV 2005,
>> and download AdAwareSE free version. Also make sure that once you format
>> and reinstall, that you get all the windows updates
>>
>> I have Shaw cable. I also had AdAwareSE and Spybot Search & Destroy.
>> Also
>> Norton Security with Antivirus and Firewall etc.
>> They did do all the updates when they reformatted and disabled all power
>> save options.
>
> You said you computer worked for 4 hours and they broke, the second
> time, which means you don't have a proper firewall if you're getting
> compromised.
>
> Get a NAT Router to help protect you against yourself.
>

Although the computer probably has spyware on it, HP's come that way from
the factory, you and Mike Hall are missing the point that the computer won't
boot. It doesn't even start loading Windows. It is a hardware problem. Most
likely a bad hard drive as one of the error messages sounds like it may be a
S.M.A.R.T. error.

Kerry
Anonymous
August 29, 2005 9:08:00 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

In article <udsKerLrFHA.1984@tk2msftngp13.phx.gbl>, kerry@kdbNOSPAMsys-
tems.c*a*m says...
> Although the computer probably has spyware on it, HP's come that way from
> the factory, you and Mike Hall are missing the point that the computer won't
> boot. It doesn't even start loading Windows. It is a hardware problem. Most
> likely a bad hard drive as one of the error messages sounds like it may be a
> S.M.A.R.T. error.

No, the computer was compromised, then fixed by reinstalling XP at the
repair place, then worked for 4 more hours before he compromised it
again..... Nothing missed.

If it was a bad drive it would not allow him to have the repair people
reinstall the OS without them noticing it.

--

spam999free@rrohio.com
remove 999 in order to email me
Anonymous
August 29, 2005 9:08:01 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

"Leythos" <void@nowhere.lan> wrote in message
news:MPG.1d7d0b0317d4ddef989da0@news-server.columbus.rr.com...
> In article <udsKerLrFHA.1984@tk2msftngp13.phx.gbl>, kerry@kdbNOSPAMsys-
> tems.c*a*m says...
>> Although the computer probably has spyware on it, HP's come that way from
>> the factory, you and Mike Hall are missing the point that the computer
>> won't
>> boot. It doesn't even start loading Windows. It is a hardware problem.
>> Most
>> likely a bad hard drive as one of the error messages sounds like it may
>> be a
>> S.M.A.R.T. error.
>
> No, the computer was compromised, then fixed by reinstalling XP at the
> repair place, then worked for 4 more hours before he compromised it
> again..... Nothing missed.
>
> If it was a bad drive it would not allow him to have the repair people
> reinstall the OS without them noticing it.
>

This is a quote from the original post:

"Problem is I will be using it fine and then walk away and when I come back
later the screen goes to black with the words Reboot and select proper boot
media. So i do that and nothing works I cannot get into windows. I will try
this on and off during the day and then will sometimes get to the screen
where it shows a bunch of messages including Master Boot Record Error. One
time it said backup your files hard drive failure imminent."

That sounds like hardware to me. The BIOS doesn't recognize the hard drive.
A typical hard drive failure, intermittent at first, getting progressively
worse. At best it is a loose cable. The last line is a common BIOS message
when S.M.A.R.T. is enabled.

Kerry
Anonymous
August 29, 2005 9:08:02 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

I suspect a hard drive failing as well.

> where it shows a bunch of messages including Master Boot Record Error.
> One time it said backup your files hard drive failure imminent."
>
> That sounds like hardware to me. The BIOS doesn't recognize the hard
> drive. A typical hard drive failure, intermittent at first, getting
> progressively worse. At best it is a loose cable. The last line is a
> common BIOS message when S.M.A.R.T. is enabled.
>
> Kerry
>
>
>
>
August 30, 2005 1:45:43 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Everything points to a hardware problem. My guess is the hard drive.
"RonK" <im@home.now> wrote in message
news:o kv183MrFHA.332@tk2msftngp13.phx.gbl...
>I suspect a hard drive failing as well.
>
>> where it shows a bunch of messages including Master Boot Record Error.
>> One time it said backup your files hard drive failure imminent."
>>
>> That sounds like hardware to me. The BIOS doesn't recognize the hard
>> drive. A typical hard drive failure, intermittent at first, getting
>> progressively worse. At best it is a loose cable. The last line is a
>> common BIOS message when S.M.A.R.T. is enabled.
>>
>> Kerry
>>
>>
>>
>>
>
>
Anonymous
August 30, 2005 2:13:13 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

You run a antivirus? a router? a firewall?

If you don' t have those and are connected to a fast internet, your
system will get mucked in a hurry!

That's not to say the problem might not be your hard drive, but the
fact that it works for a while is suspicious.

On Mon, 29 Aug 2005 07:23:33 -0700, "Ninip" <gwen6039@home.com> wrote:

>Hi everyone
>I hope someone can help me, I am fairly new to computers.
>I have a 2 month old computer. HP Pavillion running WINXP with DVD burner
>and a CD Drive.
>
>I have had it in to the store for repairs (STAPLES) twice now. I will have
>to take it in again.
>Problem is I will be using it fine and then walk away and when I come back
>later the screen goes to black with the words Reboot and select proper boot
>media.
>So i do that and nothing works I cannot get into windows. I will try this
>on and off during the day and then will sometimes get to the screen where it
>shows a bunch of messages including Master Boot Record Error. One time it
>said backup your files hard drive failure imminent.
>
>The thing is the last time I took it in for repair on this problem (last
>week) the tech said it started up fine but he saw spyware on it when he did
>a scan. So he sold me Spysweeper and charged for installation ($68.00)
>Said the problem was spyware. There was already a spyware program on my
>computer preinstalled plus Norton Security with all the bells and whistles.
>Like I said this is a brand new computer.
>
>So I get this supposedly fixed computer home yesterday and start it up no
>problem. But later in the day it went to that boot screen again. (same
>problem)
>
>So now I am using my old WINME computer to talk to you guys.
>
>Question is what is going on and how do I resolve this issue.
>
>Should I take it back for repair. Should I ask for a brand new one?
>
>Also if they exchange my computer, what about all my documents and photos
>that are on my computer, I have backups but I don't want to leave them with
>my personal info.
>
>Sorry this is so long but I don't know what to do and I am so frustrated.
>Thanks in advance.
>I will await your replies anxiously.
>

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Top 10 Conservative Idiots:
http://www.democraticunderground.com/top10/
Anonymous
August 30, 2005 10:48:05 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

yes my brand new computer HP Pavillion came preinstalled with Norton
Antivirus, Firewall, Security etc. the full meal deal. It also came
preinstalled with PC Spyware Doctor.
Last time I brought it in for repair the shop installed Spy Sweeper (retail
version).
So I would say I had the proper protection.
I have Shaw Cable.
Thanks

"Paul Knudsen" <bigkahuna@jupada.com> wrote in message
news:qgq7h1ppbfu9l58k9626p68c8elj5qfh2m@4ax.com...
> You run a antivirus? a router? a firewall?
>
> If you don' t have those and are connected to a fast internet, your
> system will get mucked in a hurry!
>
> That's not to say the problem might not be your hard drive, but the
> fact that it works for a while is suspicious.
>
> On Mon, 29 Aug 2005 07:23:33 -0700, "Ninip" <gwen6039@home.com> wrote:
>
> >Hi everyone
> >I hope someone can help me, I am fairly new to computers.
> >I have a 2 month old computer. HP Pavillion running WINXP with DVD
burner
> >and a CD Drive.
> >
> >I have had it in to the store for repairs (STAPLES) twice now. I will
have
> >to take it in again.
> >Problem is I will be using it fine and then walk away and when I come
back
> >later the screen goes to black with the words Reboot and select proper
boot
> >media.
> >So i do that and nothing works I cannot get into windows. I will try
this
> >on and off during the day and then will sometimes get to the screen where
it
> >shows a bunch of messages including Master Boot Record Error. One time
it
> >said backup your files hard drive failure imminent.
> >
> >The thing is the last time I took it in for repair on this problem (last
> >week) the tech said it started up fine but he saw spyware on it when he
did
> >a scan. So he sold me Spysweeper and charged for installation ($68.00)
> >Said the problem was spyware. There was already a spyware program on my
> >computer preinstalled plus Norton Security with all the bells and
whistles.
> >Like I said this is a brand new computer.
> >
> >So I get this supposedly fixed computer home yesterday and start it up no
> >problem. But later in the day it went to that boot screen again. (same
> >problem)
> >
> >So now I am using my old WINME computer to talk to you guys.
> >
> >Question is what is going on and how do I resolve this issue.
> >
> >Should I take it back for repair. Should I ask for a brand new one?
> >
> >Also if they exchange my computer, what about all my documents and photos
> >that are on my computer, I have backups but I don't want to leave them
with
> >my personal info.
> >
> >Sorry this is so long but I don't know what to do and I am so frustrated.
> >Thanks in advance.
> >I will await your replies anxiously.
> >
>
> --
> Top 10 Conservative Idiots:
> http://www.democraticunderground.com/top10/
Anonymous
August 30, 2005 2:05:13 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

They may have been pre-installed, but were they set up?

--
Mike Hall
MVP - Windows Shell/User


"Ninip" <gwen6039@home.com> wrote in message
news:%23qT8pmWrFHA.460@TK2MSFTNGP15.phx.gbl...
> yes my brand new computer HP Pavillion came preinstalled with Norton
> Antivirus, Firewall, Security etc. the full meal deal. It also came
> preinstalled with PC Spyware Doctor.
> Last time I brought it in for repair the shop installed Spy Sweeper
> (retail
> version).
> So I would say I had the proper protection.
> I have Shaw Cable.
> Thanks
>
> "Paul Knudsen" <bigkahuna@jupada.com> wrote in message
> news:qgq7h1ppbfu9l58k9626p68c8elj5qfh2m@4ax.com...
>> You run a antivirus? a router? a firewall?
>>
>> If you don' t have those and are connected to a fast internet, your
>> system will get mucked in a hurry!
>>
>> That's not to say the problem might not be your hard drive, but the
>> fact that it works for a while is suspicious.
>>
>> On Mon, 29 Aug 2005 07:23:33 -0700, "Ninip" <gwen6039@home.com> wrote:
>>
>> >Hi everyone
>> >I hope someone can help me, I am fairly new to computers.
>> >I have a 2 month old computer. HP Pavillion running WINXP with DVD
> burner
>> >and a CD Drive.
>> >
>> >I have had it in to the store for repairs (STAPLES) twice now. I will
> have
>> >to take it in again.
>> >Problem is I will be using it fine and then walk away and when I come
> back
>> >later the screen goes to black with the words Reboot and select proper
> boot
>> >media.
>> >So i do that and nothing works I cannot get into windows. I will try
> this
>> >on and off during the day and then will sometimes get to the screen
>> >where
> it
>> >shows a bunch of messages including Master Boot Record Error. One time
> it
>> >said backup your files hard drive failure imminent.
>> >
>> >The thing is the last time I took it in for repair on this problem (last
>> >week) the tech said it started up fine but he saw spyware on it when he
> did
>> >a scan. So he sold me Spysweeper and charged for installation ($68.00)
>> >Said the problem was spyware. There was already a spyware program on my
>> >computer preinstalled plus Norton Security with all the bells and
> whistles.
>> >Like I said this is a brand new computer.
>> >
>> >So I get this supposedly fixed computer home yesterday and start it up
>> >no
>> >problem. But later in the day it went to that boot screen again. (same
>> >problem)
>> >
>> >So now I am using my old WINME computer to talk to you guys.
>> >
>> >Question is what is going on and how do I resolve this issue.
>> >
>> >Should I take it back for repair. Should I ask for a brand new one?
>> >
>> >Also if they exchange my computer, what about all my documents and
>> >photos
>> >that are on my computer, I have backups but I don't want to leave them
> with
>> >my personal info.
>> >
>> >Sorry this is so long but I don't know what to do and I am so
>> >frustrated.
>> >Thanks in advance.
>> >I will await your replies anxiously.
>> >
>>
>> --
>> Top 10 Conservative Idiots:
>> http://www.democraticunderground.com/top10/
>
>
Anonymous
August 30, 2005 6:10:36 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

In article <#qT8pmWrFHA.460@TK2MSFTNGP15.phx.gbl>, gwen6039@home.com
says...
> yes my brand new computer HP Pavillion came preinstalled with Norton
> Antivirus, Firewall, Security etc. the full meal deal. It also came
> preinstalled with PC Spyware Doctor.

And as we've already said - just because you have a "self" managed
firewall does not mean you are secure or protected in any manner. Since
"you" control the firewall, since you approve what goes on, unless you
know exactly what you're doing, you could have easily compromised your
system at any time.

> Last time I brought it in for repair the shop installed Spy Sweeper (retail
> version).
> So I would say I had the proper protection.
> I have Shaw Cable.

Since you have Cable internet access, get a cheap Linksys NAT Router
like the BEFSR41 unit, it will give you full time protection from
inbound access.


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Anonymous
August 30, 2005 6:18:53 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

In article <O8r6UvWrFHA.240@tk2msftngp13.phx.gbl>,
mike.hall.mail@sympatico.ca says...
> They may have been pre-installed, but were they set up?

Another good point - we got a call from a chap that had more than 8
dialers installed on his computer. He bought a Dell 2400 with Norton AV
software.... The AV software had never been updated since he didn't want
to register it :) 

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