Help needed

I have bought a Swimmer MP3 player but my Windows 7 laptop wont recognise it and i can't find a driver download! I have been told the manufacturer is OEM. Anyone got any ideas please?
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More about help needed
  1. if you connect the device to your computer, is it detected?

    does it show as a removable drive under Computer?

    is there any model number on the device?
  2. the computer wouldnt even detect it, just popped up device not recognised and no model number. I took it to my local PC shop and they tested it finding it was faulty. I have sent it back, i received a replacement yesterday and it works fine. thanks for your response :)
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