This can be a o/s password this can be removed by installing a new o/s on the hard drive. Or this can be a bios pass word if this is what it is only someone with training of working on motherboards can remove (not your local comp. store). If this is a hard drive password put in a new one and reinstal a new o/s (operating system)the same as the c.o.a. license on the bottom of your laptop. hope this helps.