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Win 7 BSOD

Last response: in Windows 7
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November 12, 2012 7:16:47 AM

WIn 7 BSOD

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Hello All

Just built a new sytem with the following specs:

CPU Intel I7 3.5Ghz
Motherboard ASUS Maximus V exrtreme
GPU GTX 670.....two
Sound Creative fatal1ty
RAM Corsair 6GB
Drive SSD ...two
PSU Antec 1200
OS Win 7 64bit

Did a new install....updated win 7, updated and a clean install of GPU drivers, updated all other drivers.

Only software loaded as yet is MSoffice 2010....updated and Norton.

No overclocking as yet and the system randomly either freezes or I get a BSOD. Can anyone help out?

Thanks

More about : win bsod

November 12, 2012 7:26:04 AM

How do I upload the dump files?
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Related resources
a b $ Windows 7
November 12, 2012 7:30:22 AM

Just the BSOD a good start. If it's restarting too fast to read :-
Right Click on “My Computer” and go to “Properties”. Then go to the “Advanced” tab and under the headline “Startup and Recovery”, press the “Settings” button. Untick the “Automatically Restart” box and press Ok.
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November 12, 2012 7:32:20 AM

How do I upload the zipped dump files
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November 12, 2012 7:42:36 AM

Here is one of the dump file analysis

Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`0304c000 PsLoadedModuleList = 0xfffff800`03290670
Debug session time: Sun Nov 11 15:41:59.365 2012 (UTC - 5:00)
System Uptime: 0 days 0:08:16.334
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800030ce1e6, The address that the exception occurred at
Arg3: fffff8800c1a5668, Exception Record Address
Arg4: fffff8800c1a4ec0, Context Record Address

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!SwapContext_PatchXSave+46
fffff800`030ce1e6 4983be1801000000 cmp qword ptr [r14+118h],0

EXCEPTION_RECORD: fffff8800c1a5668 -- (.exr 0xfffff8800c1a5668)
ExceptionAddress: fffff800030ce1e6 (nt!SwapContext_PatchXSave+0x0000000000000046)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff8800c1a4ec0 -- (.cxr 0xfffff8800c1a4ec0)
rax=0000000000000005 rbx=fffff88003564180 rcx=fffff8800db09cc0
rdx=0000000000000000 rsi=fffffa800caeb7a0 rdi=fffffa80052dbac0
rip=fffff800030ce1e6 rsp=fffff8800c1a58a0 rbp=fffff8800db095e0
r8=000000000000002b r9=000000000000000c r10=fffffa80052dba00
r11=0000000000200246 r12=000000007efa7000 r13=0000000002b9fd20
r14=5bfffa800515c9e0 r15=00000000752c2450
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00210246
nt!SwapContext_PatchXSave+0x46:
fffff800`030ce1e6 4983be1801000000 cmp qword ptr [r14+118h],0 ds:002b:5bfffa80`0515caf8=????????????????
Resetting default scope

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 2

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fa100
GetUlongFromAddress: unable to read from fffff800032fa1c0
ffffffffffffffff

FOLLOWUP_IP:
nt!SwapContext_PatchXSave+46
fffff800`030ce1e6 4983be1801000000 cmp qword ptr [r14+118h],0

BUGCHECK_STR: 0x7E

LAST_CONTROL_TRANSFER: from fffff800030cde7a to fffff800030ce1e6

STACK_TEXT:
fffff880`0c1a58a0 fffff800`030cde7a : 90869264`91230072 00000000`90560074 00000000`00000073 00000000`00000000 : nt!SwapContext_PatchXSave+0x46
fffff880`0c1a58e0 fffff800`030c0a32 : fffffa80`0caeb7a0 fffffa80`0caeb7a0 00000000`00000000 fffff800`00000000 : nt!KiSwapContext+0x7a
fffff880`0c1a5a20 fffff800`030d25d3 : fffffa80`00000000 ffffffff`00000000 fffffa80`00000085 fffffa80`09097000 : nt!KiCommitThreadWait+0x1d2
fffff880`0c1a5ab0 fffff800`030d4619 : fffff800`03268200 fffff800`033bd501 fffffa80`0caeb700 fffffa80`00000000 : nt!KeRemoveQueueEx+0x323
fffff880`0c1a5b70 fffff800`03361e5a : 00000000`050f1674 fffffa80`0caeb7a0 00000000`00000080 fffffa80`0515c9e0 : nt!ExpWorkerThread+0xe9
fffff880`0c1a5c00 fffff800`030bbd26 : fffff880`03564180 fffffa80`0caeb7a0 fffffa80`0c641590 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0c1a5c40 00000000`00000000 : fffff880`0c1a6000 fffff880`0c1a0000 fffff880`0c1a58a0 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!SwapContext_PatchXSave+46

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 503f82be

STACK_COMMAND: .cxr 0xfffff8800c1a4ec0 ; kb

FAILURE_BUCKET_ID: X64_0x7E_nt!SwapContext_PatchXSave+46

BUCKET_ID: X64_0x7E_nt!SwapContext_PatchXSave+46

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a b $ Windows 7
November 12, 2012 8:05:43 AM

Not much experience here. Seems you need to enable debugging to progress. Found this
On a windows 7 machine we can enable kernel debugging by doing the following steps.
■Open a elevated command prompt(For more information seehttp://www.windowstipspage.com/2010/08/open-elevated-co...)
■From the command prompt run the below commands

bcdedit /debug ON
bcdedit /dbgsettings SERIAL DEBUGPORT:1 BAUDRATE:115200

Perhaps an experienced Dump analyser will step in and help! Almost certainly a driver, GPUs often the culprit. Clean Startup could isolate.
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November 12, 2012 8:25:27 AM

All right....will check it out. Thanks for all the help
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a b $ Windows 7
November 12, 2012 12:56:51 PM

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x7E) typically indicates bad RAM. Given how this is a clean install, that farther points to H/W.

Download/run memtest86+ to test RAM.
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November 12, 2012 1:06:59 PM

Its 95% a ram issue. You PSu is more than enougth, so its not that. You have a clean install so its not drivers (most likely).

That usually leaves ram as the most common suspect.
as gamerk316 said, run mem test. after that, if it has issues, try changing the ram sockets. Sometimes the ram is just simply having a problem with the bios, and works better on another socket. (if you are really lucky).

If not, probably one of the ram moduls is faulty, so you will have to test individually to figure out wich one it is.
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November 12, 2012 5:17:01 PM

My motherboard has 4 sockets for RAM two red and two black. I have 3 sticks of 2GB each. The motherboard manual shows where to put the RAM if one stick or two sticks or four sticks.

I had simply put two in the red ones and one in black? DO you think that is the issue. The sticks are brand new so chances of one of it being bad would be silm....right?

Thanks
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a b $ Windows 7
November 12, 2012 5:46:54 PM

Not impossible to get bad sticks from the vendors. Try running with one removed in turn to see if the system is stable. Also it's possible to have one bad slot, so work that into your deliberations! And sometimes merely re-seating them does the trick... so if you identify one bad one re-insert it to make sure...
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a b $ Windows 7
November 12, 2012 5:55:42 PM

Another possibility is a GPU problem, if you find no fault with the RAM try removing your GPUs and connect up to the iGPU to rule them out of the equation...
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November 13, 2012 6:40:58 AM

ok.....problem solved. Seems like the motherboard will support 1, 2 or 4 sticks of RAM not 3. Ran smoothly with 1 stick and two sticks. I interchanged also the sticks in combinations of 1 and 2 and there was no problem.

Thanks guys for all your inputs
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