M17-R1 Alienware laptop battery not charging

Hello,
Our M17-R1 laptop battery is not charging although it shows th cable as being connected, also the power button light is pink, not sure if the two are connected?

How old is the battery? If it is "older," chances are that you'll need a new one, as laptop batteries do not last forever (1-3 years depending on how often you take it off of AC power, etc...).

i have the same issue with my alienware battery and i got it in december....just wont charge....any ideas?

We just spent a month and a half on support, got a replacement motherboard, that came DOA. Since it was 6 support calls, they rebuilt the laptop and resent it and just got it. Guess what, the same battery charging issue as before. I guess they really need to fix their firmware to fix this issue. That will probably come sometime in 2012 if lucky.

Okay....? you tell us where the fn button is, but where the hell is the "battery key"? And no answer to this "pink power button"? That's why I'm here =/

problem with mx17 1st generation is that they gave up on it a long time ago, its not your batterry thats an issue but most likelly the BIOS, when I received my laptop from shop I had same issue, and had to back my bios to a03 I think, maybe a02, just resently my batterry was not even being detected by my mx17, not charging either so my quick fix was to plug in an old dell charger at which point it took me to bios (f2) key if working on your laptop, and after few changes (since the charger was not strong enough to push my mx17) it allowed me to tweek it a bit, and reverted to A03 bios from A07 , after that my batterry is now fully charged and still charging , even after I reinstalled A07 bios. Its their issue but none of them know enough to fix it, so you have to do it on your own, and it being gen1 mx17 most likelly the warranty is expired, and they will claim that its a software issue, well it is but their software that causes the issue, and they want to charge you money for not having a clue what they are talking about.

its not the fking ac adapter or the fking battery.
or anything in the fking laptop.

the laptop is just being ******* stupid.

i was running my m17 for years perfectly... screen broke, bought a new one from ztronics... and in the middle of putting it back together the power button gets all crazy by shining white or something... and wouldn't stop until i put the battery in then took it out........

after that it had this stupid fking startup issue...

either the blue light turns on for 1 milisecond... or the battery red light turns on for 1 milisecond...

if its plugged in...it says it is but never starts up.
i left it plugged in for hours and still doesnt turn on.

i cleaned the entire inside and still the SAME sht.
new ac adapter = same sht.
new battery = same sht.

alienware + ztronics can suck my left nucksack.

take battery out of commputer hold the power button for minuet and then put battery in and it should charge but it will not fix permantly you have to do this everytime it happens