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Installing HP Solution Center

Last response: in Windows 7
November 12, 2012 5:35:40 PM

I have downloaded HP Solution Center and followed directions to the "T"....Unplugged ethernet cable etc. During the install it recognizes my printer a 7410 but when doing final install it pops up a large red X. When trying to open the Solution Center I get an error message.
"It can not run because yor device installation is not complete" Then tells you to unplugged the printer and re-install. Have done that several times.
Have it connected with an ethernet cable via the router. Even tried to connect direct.

November 19, 2012 2:06:58 PM

This is wht I loaded before but it won't access the printer for scanning from the "HP Solutions" any thoughts