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Zero on number pad not working

Last response: in Windows 7
November 12, 2012 8:09:04 PM

The zero on my number pad has stopped working. Can you help me activate it again please

More about : number pad working

November 12, 2012 8:33:37 PM

Is this on a PC keyboard or a laptop? First, reboot your computer... (ironically this fixes most problems). Check to see if the problem persists on various applications, Word, Notepad, Excel, IE... If you press hard on the key, does it work then? Try, if a PC keyboard, unplugging the keyboard from the computer and plugging it back it.

Lastly, you can try removing the key itself with a flat-head screwdriver. You may have a dirt or something obstructing the key from making a connection to the keyboard. So removing the key, cleaning it with warm water and soap and then cleaning the connector with a damp (not dripping wet) towel.

There are probably YouTube videos that can demonstrate this.
November 12, 2012 9:12:48 PM

Thanks but it is on a Laptop. Do you have any other suggestions that I could try? The Zero keys makes connection and brings up a drop-down window
for "undo, cut, paste, etc" so I believe it is making connection but recognising some other command other than zero?
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November 12, 2012 10:45:22 PM

Do you know the exact manufacturer and model of your laptop? This could be an issue with a function key being on or something that causes the 0 key to act with multiple behaviors.
November 12, 2012 10:53:06 PM

It is a Samsung Model NP350V5C. Does this help?

Best solution

November 12, 2012 11:35:05 PM

Yes that's perfect. I wanted to find an image of the layout. I see now that the 0 key does in fact have multiple functions.

Do you see a key "Fn Lock"? It should be next to the right of the F12 key. Press that key, then press the Num Lock key (possibly twice) and be sure you can type other numbers. Then try the 0 key and see if that helps.
November 13, 2012 12:25:26 AM

You are an absolute STAR!!! Thank you so much. Definitely saved me from completely going round the twist :pt1cable:  It now works perfectly! Thanks again for your time and patience :) 
November 13, 2012 12:29:23 AM

Anytime :) 
November 20, 2012 12:08:46 AM

Best answer selected by Julie@picaust.