Two Weeks+ ETD for Warranty replacement of Video Card?

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Hi,

Can anyone advise if this amount of time is reasonable to replace a
simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I
was promised 2 business days by tech support. Any info would be
appreciated. Thank you.

bigsley

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"bigsley" <bigsley@domain> wrote in message
news:amb5m0h1nbpaaukgkkhhfu0182sj1j30j2@4ax.com...
> Hi,
>
> Can anyone advise if this amount of time is reasonable to replace a
> simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I
> was promised 2 business days by tech support. Any info would be
> appreciated. Thank you.
>
> bigsley


If I understand your post correctly, no, two weeks is a bit excessive. If
there are part availability issues (as this is a somewhat older card), then
you should've been informed as much by the tech as he/she dispatched it. (?)

Stew

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

And maybe even provided a newer card as a replacement? ... Ben Myers

On Tue, 5 Oct 2004 09:52:27 -0500, "S.Lewis" <stew1960@cover.bellsouth.net>
wrote:

>
>"bigsley" <bigsley@domain> wrote in message
>news:amb5m0h1nbpaaukgkkhhfu0182sj1j30j2@4ax.com...
>> Hi,
>>
>> Can anyone advise if this amount of time is reasonable to replace a
>> simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I
>> was promised 2 business days by tech support. Any info would be
>> appreciated. Thank you.
>>
>> bigsley
>
>
>If I understand your post correctly, no, two weeks is a bit excessive. If
>there are part availability issues (as this is a somewhat older card), then
>you should've been informed as much by the tech as he/she dispatched it. (?)
>
>Stew
>
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

My previous system was a Gateway, and I was never made to wait 2 weeks
for a replacement part. A couple times, a newer part was sent, and
always within a day or two at the most. The only logical explanation
is a lack of availability, due to its age, and so much time is alloted
for one to 'turn up'. I purchased a DELL this time because everyone
said that it was the best product with the best customer support, but
my first Warranty experience does not substantiate any higher rating
than a Packard Bell. Am I being too hard on them?

On Tue, 05 Oct 2004 15:40:01 GMT, ben_myers_spam_me_not @ charter.net
(Ben Myers) wrote:

>And maybe even provided a newer card as a replacement? ... Ben Myers
>
>On Tue, 5 Oct 2004 09:52:27 -0500, "S.Lewis" <stew1960@cover.bellsouth.net>
>wrote:
>
>>
>>"bigsley" <bigsley@domain> wrote in message
>>news:amb5m0h1nbpaaukgkkhhfu0182sj1j30j2@4ax.com...
>>> Hi,
>>>
>>> Can anyone advise if this amount of time is reasonable to replace a
>>> simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I
>>> was promised 2 business days by tech support. Any info would be
>>> appreciated. Thank you.
>>>
>>> bigsley

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"bigsley" <bigsley@domain> wrote in message
news:g4o5m0hv82oa9ga6mj4gf38v5ne182uakk@4ax.com...
> My previous system was a Gateway, and I was never made to wait 2 weeks
> for a replacement part. A couple times, a newer part was sent, and
> always within a day or two at the most. The only logical explanation
> is a lack of availability, due to its age, and so much time is alloted
> for one to 'turn up'. I purchased a DELL this time because everyone
> said that it was the best product with the best customer support, but
> my first Warranty experience does not substantiate any higher rating
> than a Packard Bell. Am I being too hard on them?
>

<snip>


Typically, if a part is no longer available, Dell (like Gateway) will simply
send an equivalent or even an upgraded compatible component.

Your comparison to Packard Bell may be a bit strong, but your reasons for
dissatisfaction are genuine.

I'd get back on the horn with Dell to determine the source of the delay,
and/or seek a re-dispatch.

Here in the U.S., my Dell replacement parts have reliably arrived within 2
business days via Airborne Express.

Post back, will you?

Good luck.


Stew

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Tue, 5 Oct 2004 13:40:06 -0500, "S.Lewis"
<stew1960@cover.bellsouth.net> wrote:


><snip>
>
>
>Typically, if a part is no longer available, Dell (like Gateway) will simply
>send an equivalent or even an upgraded compatible component.
>
>Your comparison to Packard Bell may be a bit strong, but your reasons for
>dissatisfaction are genuine.
>
>I'd get back on the horn with Dell to determine the source of the delay,
>and/or seek a re-dispatch.
>
>Here in the U.S., my Dell replacement parts have reliably arrived within 2
>business days via Airborne Express.
>
>Post back, will you?
>
>Good luck.
>
>
>Stew
>

Stew,

Its been almost 24 hrs since I last emailed DELL's customer support
and I am still awaiting a response. So, I just sent them another one.
Their last reply to me was basically a form letter, like the previous,
that spoke of 'factors' and the 'manufacturing processes', neither of
which should apply to an autonomous, way post-manufactured part. I
mean, how hard could it possibly be to pull a single part from a shelf
and stuff it in a box?? So, I advised them that 2 weeks was totally
unacceptable, and if they could not replace the warrantied part in a
more timely manner, then I would expect a refund for the purchase
price of the part, and I will replace it myself in a much more timely
manner. We'll see.

bigs

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

This is just so incredulous, I had to post this update! Oh, this is
day ELEVEN of downtime. This is a quote from DELL's Customer Service
Department:

"If ever one becomes available, we will ship it to you. Dell is unable
to guarantee any shipping or delivery date."

Apparently, my extended warranty for next business day, onsite,
completgecare is just a worthless piece of paper and DELL has
absolutely no intention of honoring it. Is this breach of Service
Agreementt a widespread problem? Anyone else encounter this Twilight
(DELL) Zone? Basically, anyone with a Geforce4 Ti 4600 is SOL. They
dont have any left!!

On Tue, 05 Oct 2004 15:29:11 +0100, bigsley <bigsley@domain> wrote:

>Hi,
>
>Can anyone advise if this amount of time is reasonable to replace a
>simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I
>was promised 2 business days by tech support. Any info would be
>appreciated. Thank you.
>
>bigsley

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Sun, 10 Oct 2004 11:24:48 -0400, anonymous wrote in
<news:c3kim01pvpsm4gpvu4kru9rh51kan6m95j@4ax.com>:

> This is just so incredulous, I had to post this update! Oh, this is
> day ELEVEN of downtime. This is a quote from DELL's Customer Service
> Department:
>
> "If ever one becomes available, we will ship it to you. Dell is unable
> to guarantee any shipping or delivery date."
>
> Apparently, my extended warranty for next business day, onsite,
> completgecare is just a worthless piece of paper and DELL has
> absolutely no intention of honoring it. Is this breach of Service
> Agreementt a widespread problem? Anyone else encounter this Twilight
> (DELL) Zone? Basically, anyone with a Geforce4 Ti 4600 is SOL. They
> dont have any left!!

I can understand your frustration, but how do you expect them to ship that
which they don't have? Have you tried contacting them and asking them if
they would exchange your card for another model?

I sure wouldn't be waiting 11 days before getting on them about sending me
something different. I had needed a new X800 XT and they had one to my
house in 3 days. It would have been sooner, but it was shipped on a Friday
so I didn't get it until Monday.

Dave
--
You can talk about us, but you can't talk without us!
US Army Signal Corps!!

http://www.geocities.com/davidcasey98

Remove IH8SPAM to reply by email!

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

E-mail Michael Dell.

It's been posted as michael_dell@dell.com and I've seen it listed as
michael@dell.com. Send one e-mail and copy it to both. Make it short and
to the point of what you want to say. An upgraded card would be completely
reasonable to request, imo.

He won't get the mail directly, but I think he has a staff that handles
situations like this promptly.

This is a problem created by beauracracy, and should take all of 10 minutes
to solve and dispatch a replacement card.

Post back....

Stew



<anonymous> wrote in message
news:c3kim01pvpsm4gpvu4kru9rh51kan6m95j@4ax.com...
> This is just so incredulous, I had to post this update! Oh, this is
> day ELEVEN of downtime. This is a quote from DELL's Customer Service
> Department:
>
> "If ever one becomes available, we will ship it to you. Dell is unable
> to guarantee any shipping or delivery date."
>
> Apparently, my extended warranty for next business day, onsite,
> completgecare is just a worthless piece of paper and DELL has
> absolutely no intention of honoring it. Is this breach of Service
> Agreementt a widespread problem? Anyone else encounter this Twilight
> (DELL) Zone? Basically, anyone with a Geforce4 Ti 4600 is SOL. They
> dont have any left!!
>
> On Tue, 05 Oct 2004 15:29:11 +0100, bigsley <bigsley@domain> wrote:
>
>>Hi,
>>
>>Can anyone advise if this amount of time is reasonable to replace a
>>simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I
>>was promised 2 business days by tech support. Any info would be
>>appreciated. Thank you.
>>
>>bigsley
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Thanks Stew. I just emailed my letter to the addresses you provided.

On Sun, 10 Oct 2004 19:34:22 -0500, "S.Lewis"
<stew1960@cover.bellsouth.net> wrote:

>
>E-mail Michael Dell.
>
>It's been posted as michael_dell@dell.com and I've seen it listed as
>michael@dell.com. Send one e-mail and copy it to both. Make it short and
>to the point of what you want to say. An upgraded card would be completely
>reasonable to request, imo.
>
>He won't get the mail directly, but I think he has a staff that handles
>situations like this promptly.
>
>This is a problem created by beauracracy, and should take all of 10 minutes
>to solve and dispatch a replacement card.
>
>Post back....
>
>Stew
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Tue, 5 Oct 2004 09:52:27 -0500, "S.Lewis"
<stew1960@cover.bellsouth.net> wrote:

>
>"bigsley" <bigsley@domain> wrote in message
>news:amb5m0h1nbpaaukgkkhhfu0182sj1j30j2@4ax.com...
>> Hi,
>>
>> Can anyone advise if this amount of time is reasonable to replace a
>> simple video card? It is a Geoforce4 Ti 4600 from a Dimension 8200. I
>> was promised 2 business days by tech support. Any info would be
>> appreciated. Thank you.
>>
>> bigsley
>
>
>If I understand your post correctly, no, two weeks is a bit excessive. If
>there are part availability issues (as this is a somewhat older card), then
>you should've been informed as much by the tech as he/she dispatched it. (?)
>
>Stew
>

I was not informed of that but was told to expect the replacement in 2
business days. I thought I would save them the extra, and unecessary
expensive of next-business day, onsite.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Sun, 10 Oct 2004 09:31:43 -0600, David Casey
<sgtcasey@IH8SPAMcableone.net> wrote:

>On Sun, 10 Oct 2004 11:24:48 -0400, anonymous wrote in
><news:c3kim01pvpsm4gpvu4kru9rh51kan6m95j@4ax.com>:
>
>> This is just so incredulous, I had to post this update! Oh, this is
>> day ELEVEN of downtime. This is a quote from DELL's Customer Service
>> Department:
>>
>> "If ever one becomes available, we will ship it to you. Dell is unable
>> to guarantee any shipping or delivery date."
>>
>> Apparently, my extended warranty for next business day, onsite,
>> completgecare is just a worthless piece of paper and DELL has
>> absolutely no intention of honoring it. Is this breach of Service
>> Agreementt a widespread problem? Anyone else encounter this Twilight
>> (DELL) Zone? Basically, anyone with a Geforce4 Ti 4600 is SOL. They
>> dont have any left!!
>
>I can understand your frustration, but how do you expect them to ship that
>which they don't have? Have you tried contacting them and asking them if
>they would exchange your card for another model?
>
>I sure wouldn't be waiting 11 days before getting on them about sending me
>something different. I had needed a new X800 XT and they had one to my
>house in 3 days. It would have been sooner, but it was shipped on a Friday
>so I didn't get it until Monday.
>
>Dave

Dave, I certainly was sitting around on my laurels I both emailed
and called half a dozen times during the interim time.

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 11 Oct 2004 18:27:57 -0400, anonymous wrote in
<news:0u1mm0ltrca54u4plnou0v4rg7m4e5vdeq@4ax.com>:

[top posting fixed]

>>Call back and escalate............ If it's critical and they insist on
>>replacement, offer to pay the difference for an upgrade...
>
> Already did that, though I knew I didnt have to. Their response, by
> email, was I have had the computer more than 21 days, so they had to
> deny my 'request'. You try to be fair, and a nice guy! If they had
> agreed, we'd both win.

I had my computer more than 21 days and they sent me a new graphics card.
Call back and try someone else.

Dave
--
You can talk about us, but you can't talk without us!
US Army Signal Corps!!

http://www.geocities.com/davidcasey98

Remove IH8SPAM to reply by email!

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

Its been 2 days since I last called, couldnt hurt to call again. The
squeaky wheel gets the oil they say. It irks me that I should even
have to.

On Mon, 11 Oct 2004 20:03:08 -0600, David Casey
<sgtcasey@IH8SPAMcableone.net> wrote:

>On Mon, 11 Oct 2004 18:27:57 -0400, anonymous wrote in
><news:0u1mm0ltrca54u4plnou0v4rg7m4e5vdeq@4ax.com>:
>
>[top posting fixed]
>
>>>Call back and escalate............ If it's critical and they insist on
>>>replacement, offer to pay the difference for an upgrade...
>>
>> Already did that, though I knew I didnt have to. Their response, by
>> email, was I have had the computer more than 21 days, so they had to
>> deny my 'request'. You try to be fair, and a nice guy! If they had
>> agreed, we'd both win.
>
>I had my computer more than 21 days and they sent me a new graphics card.
>Call back and try someone else.
>
>Dave

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Mon, 11 Oct 2004 18:36:25 -0400, anonymous wrote:

Resolved..computer was replaced with an 8400. Dell only replaces with
new parts I was told, which they didn't have. Thanks for everyones
help!

bigsley

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"bigsley" <*bigsley@nc.rr.com> wrote in message
news:ep7en0tnu7vlm344f37k5mm4o8meidsrsg@4ax.com...
> On Mon, 11 Oct 2004 18:36:25 -0400, anonymous wrote:
>
> Resolved..computer was replaced with an 8400. Dell only replaces with
> new parts I was told, which they didn't have. Thanks for everyones
> help!
>
> bigsley


They replaced the entire (8200) with a new Dimension 8400?

???

Stew

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

They have been known to do this in the past. Dell does earn some of the
criticism they take for service but it's hard to beat their replacement
policy when a component is defective under warranty. Now don't ask about my
attempt to buy some peripherals lately. Their financial division is way
beyond paranoid lately when it comes to personal information and actually
proving who you are and where you live.

Regards,
John O.

"S.Lewis" <stew1960@cover.bellsouth.net> wrote in message
news:FKFdd.38316$pi7.36078@bignews4.bellsouth.net...
>
> "bigsley" <*bigsley@nc.rr.com> wrote in message
> news:ep7en0tnu7vlm344f37k5mm4o8meidsrsg@4ax.com...
>> On Mon, 11 Oct 2004 18:36:25 -0400, anonymous wrote:
>>
>> Resolved..computer was replaced with an 8400. Dell only replaces with
>> new parts I was told, which they didn't have. Thanks for everyones
>> help!
>>
>> bigsley
>
>
> They replaced the entire (8200) with a new Dimension 8400?
>
> ???
>
> Stew
>

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Wed, 20 Oct 2004 22:10:46 -0500, "S.Lewis"
<stew1960@cover.bellsouth.net> wrote:
>
>They replaced the entire (8200) with a new Dimension 8400?
>
>???
>
>Stew
>

Yes, a complete system w/o monitor. It was built in 1-2 days and
shipped overnight. Thats fast!! My Dad wants the old one so I emailed
Dell to see if it could be purchased instead of shipped back, as it
only needs a video card..worth a shot.

bigsley

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

"bigsley" <bigsley@domain> wrote in message
news:4rqen0l0bht94qlrsgsdsnpcdv89q4sash@4ax.com...
> On Wed, 20 Oct 2004 22:10:46 -0500, "S.Lewis"
> <stew1960@cover.bellsouth.net> wrote:
>>
>>They replaced the entire (8200) with a new Dimension 8400?
>>
>>???
>>
>>Stew
>>
>
> Yes, a complete system w/o monitor. It was built in 1-2 days and
> shipped overnight. Thats fast!! My Dad wants the old one so I emailed
> Dell to see if it could be purchased instead of shipped back, as it
> only needs a video card..worth a shot.
>
> bigsley
>


They're going to want the old one back I suspect, for resale at the DFO.

They should've sent you an airbill in the box with the 8400 so that you
could just box the old system up, seal it, and put the tag on it.

Your complaints must've surely been heard. That's a more than reasonable
'upgrade' for the hassle of an EOL video card.

Congrats and enjoy.....


Stew

 

[Guest]

Archived from groups: alt.sys.pc-clone.dell (More info?)

On Thu, 21 Oct 2004 06:47:36 -0500, "S.Lewis"
<stew1960@cover.bellsouth.net> wrote:
>
>They're going to want the old one back I suspect, for resale at the DFO.
>
>They should've sent you an airbill in the box with the 8400 so that you
>could just box the old system up, seal it, and put the tag on it.
>
>Your complaints must've surely been heard. That's a more than reasonable
>'upgrade' for the hassle of an EOL video card.
>
>Congrats and enjoy.....
>
>
>Stew
>

Yes, it was more than fair. Guess I'll have to bid on it online after
I ship it back. Thanks again for your help.

bigsley