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Problems after upgrading from XP Home to XP Pro

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Anonymous
May 15, 2004 12:55:58 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Regular readers of this thread may remember that I posted a week or two
ago with some questions about upgrading my Inspiron 8500 from XP Home to
XP Pro. (The upgrade was done at the recommendation of the IT support
people at my university, in order to solve a problem I had in connecting
to shared network drives. As it turned out, the upgrade didn't fix the
problem. To their credit, the IT guys response was "Well, it should
have worked! We'll send somebody out Monday to figure out what the
problem is." Of course, if the problem with the network drives turns
out to be unrelataed to XP Home vs. XP Pro, I'm out the cost of the
upgrade...)

Following the upgrade, I've got a couple of annoyances. They don't
quite rise to the level of a problem, but they're definitely annoyances.

*Every* time I boot my I8500, I get the message "Found new hardware:
Alps Touch Pad" and "Found new hardware: Logitech-compatible Mouse PS/2".

In addition, the "Found New Hardware Wizard" window appears, with the
message:

Cannot install this hardware
There was a problem installing this hardware
Logitech-compatible Mouse PS/2
An error occurred during the installation of this device.
The class installer has denied the request to install or upgrade this device

Both the touch pad and the Logitech mouse appear to work correctly, but
why (especially with the touchpad) are they always detected as new devices?

In connection to the mouse, I should mention that I have two optical
mice. A regular-size corded Logitech optical mouse that I use at home
and a notebook (half-size) corded Kensington optical mouse that I use
when away from home. The same error message occurs when either mouse is
plugged in.

I tried reinstalling the mouse drivers from the CD that came with the
Logitech mouse but I got a message that newer drivers were already
installed. Device Manager lists the driver for the Logitech mouse as
Driver Provider: Logitech
Driver Date: 6/21/2003
Driver Version: 9.78.0.0
(I don't have the info about the driver for the Kensington mouse - I
forgot to write it down, but I'm pretty sure it's different. For one
thing, I think the provider is KYE, not Logitech. I haven't checked the
Kensington web site for newer drivers. The Kensington mouse didn't come
with an installation CD.)

I wanted to try reinstalling the touch pad drivers but I can't find the
Dell resource CD right now. I still need to check the Dell web site for
updated drivers. For some reason, Device Manager recogizes the touch
pad as an Alps Electric Touch Pad, but lists the Driver Provider as
Unknown, the Driver Date as Not Available and the Driver Version as Not
Available.

Any suggestions about what else I can try?

Bob Pownall
Anonymous
May 15, 2004 3:54:12 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Bob Pownall" <repownall@netscape.net> wrote in message
news:40a62f80$0$207$75868355@news.frii.net...
> Regular readers of this thread may remember that I posted a week or two
> ago with some questions about upgrading my Inspiron 8500 from XP Home to
> XP Pro. (The upgrade was done at the recommendation of the IT support
> people at my university, in order to solve a problem I had in connecting
> to shared network drives. As it turned out, the upgrade didn't fix the
> problem. To their credit, the IT guys response was "Well, it should
> have worked! We'll send somebody out Monday to figure out what the
> problem is." Of course, if the problem with the network drives turns
> out to be unrelataed to XP Home vs. XP Pro, I'm out the cost of the
> upgrade...)

Start by telling your university to fire the clown that told you an upgrade
from Home to Pro would fix a shared drive access problem.
Anonymous
May 15, 2004 7:08:59 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

PC Medic wrote:
> "Bob Pownall" <repownall@netscape.net> wrote in message
> news:40a62f80$0$207$75868355@news.frii.net...
>
>>Regular readers of this thread may remember that I posted a week or two
>>ago with some questions about upgrading my Inspiron 8500 from XP Home to
>> XP Pro. (The upgrade was done at the recommendation of the IT support
>>people at my university, in order to solve a problem I had in connecting
>>to shared network drives. As it turned out, the upgrade didn't fix the
>>problem. To their credit, the IT guys response was "Well, it should
>>have worked! We'll send somebody out Monday to figure out what the
>>problem is." Of course, if the problem with the network drives turns
>>out to be unrelataed to XP Home vs. XP Pro, I'm out the cost of the
>>upgrade...)
>
>
> Start by telling your university to fire the clown that told you an upgrade
> from Home to Pro would fix a shared drive access problem.


Advice might be bad but to solve problems at this level,
the institutional (or corporate) level, then one needs to
conform. I would not be too harsh on the IT lackey. And
as for the user, the students (esp. graduate) know how to
get around obstacles better than the IT staff. The IT guys
would probably send around a student worker, anyway.
Related resources
Anonymous
May 15, 2004 8:10:09 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

In response to my posting about problems after upgrading from XP Home to
XP Pro, PC Medic wrote:
>
> Start by telling your university to fire the clown that told you an upgrade
> from Home to Pro would fix a shared drive access problem.
>

And this would assist in solving my problems in exactly what way?

Flaming away is easy. Actually solving problems is hard.

Bob Pownall
Anonymous
May 15, 2004 11:56:21 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Bob Pownall" <repownall@netscape.net> wrote in message
news:40a69543$0$207$75868355@news.frii.net...
> In response to my posting about problems after upgrading from XP Home to
> XP Pro, PC Medic wrote:
> >
> > Start by telling your university to fire the clown that told you an
upgrade
> > from Home to Pro would fix a shared drive access problem.
> >
>
> And this would assist in solving my problems in exactly what way?
>
> Flaming away is easy. Actually solving problems is hard.
>

Well first of all, Flaming would have been a response attacking your
personal skill level, I did not do this. I pointed out how ridiculous the
response from your IT department was to your issue. Sounds to me like a Tier
I did not want to get off his ass and do his job.

As for your problem, I could give numerous suggestions.

For starters (if you have not already done so) go to Device Manager and
'Uninstall' the device. Next empty your Temp and Prefetch folders. Finally,
scan for new hardware.
Anonymous
May 15, 2004 11:56:22 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

PC Medic wrote:
<Some suggestions of things to try>

Thanks. I'm going to be busy doing other things tonight, but I'll give
your suggestions a try tomorrow.

Bob Pownall
Anonymous
May 16, 2004 4:22:07 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Bob Pownall wrote:
> Regular readers of this thread may remember that I posted a week or
> two
> ago with some questions about upgrading my Inspiron 8500 from XP Home
> to XP Pro. (The upgrade was done at the recommendation of the IT
> support people at my university, in order to solve a problem I had in
> connecting
> to shared network drives. As it turned out, the upgrade didn't fix
> the problem. To their credit, the IT guys response was "Well, it
> should
> have worked! We'll send somebody out Monday to figure out what the
> problem is." Of course, if the problem with the network drives turns
> out to be unrelataed to XP Home vs. XP Pro, I'm out the cost of the
> upgrade...)
>
> Following the upgrade, I've got a couple of annoyances. They don't
> quite rise to the level of a problem, but they're definitely
> annoyances.
>
> *Every* time I boot my I8500, I get the message "Found new hardware:
> Alps Touch Pad" and "Found new hardware: Logitech-compatible Mouse
> PS/2".
>
> In addition, the "Found New Hardware Wizard" window appears, with the
> message:
>
> Cannot install this hardware
> There was a problem installing this hardware
> Logitech-compatible Mouse PS/2
> An error occurred during the installation of this device.
> The class installer has denied the request to install or upgrade this
> device
>
> Both the touch pad and the Logitech mouse appear to work correctly,
> but
> why (especially with the touchpad) are they always detected as new
> devices?
>
> In connection to the mouse, I should mention that I have two optical
> mice. A regular-size corded Logitech optical mouse that I use at home
> and a notebook (half-size) corded Kensington optical mouse that I use
> when away from home. The same error message occurs when either mouse
> is plugged in.
>
> I tried reinstalling the mouse drivers from the CD that came with the
> Logitech mouse but I got a message that newer drivers were already
> installed. Device Manager lists the driver for the Logitech mouse as
> Driver Provider: Logitech
> Driver Date: 6/21/2003
> Driver Version: 9.78.0.0
> (I don't have the info about the driver for the Kensington mouse - I
> forgot to write it down, but I'm pretty sure it's different. For one
> thing, I think the provider is KYE, not Logitech. I haven't checked
> the Kensington web site for newer drivers. The Kensington mouse
> didn't come with an installation CD.)
>
> I wanted to try reinstalling the touch pad drivers but I can't find
> the Dell resource CD right now. I still need to check the Dell web
> site for updated drivers. For some reason, Device Manager
> recogizes the touch
> pad as an Alps Electric Touch Pad, but lists the Driver Provider as
> Unknown, the Driver Date as Not Available and the Driver Version as
> Not Available.
>
> Any suggestions about what else I can try?
>
> Bob Pownall
Anonymous
May 16, 2004 4:38:16 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

OK, per your (PC Medic) suggestions, I uninstalled the drivers for both
the mouse and the touchpad, then cleaned out the Temp and Prefetch
folders, then scanned for new hardware.

Partial success.

I'm no longer getting the messages about "New hardware detected" in
regards to the mouse and the touch pad when I boot. (Thanks for the
mention of the Prefetch folder. I wasn't aware of it. A little digging
(Google is your friend...) proved quite enlightening...)

However, the touch pad no longer appears in the Device Manager. At
least, I can't find it under "Mice and other pointing devices", or
anywhere else for that matter.

Perhaps not surprisingly, the touchpad icon no longer appears in the
System Tray. (I should note, however, that touchpad icon quit appearing
in the system tray after I upgraded from XP Home to XP Pro. I forgot
to mention that in my original post. On the other hand, I figured that
solving whatever was causing the touchpad to always be detected as new
hardware would also fix the "No touchpad icon in the system tray" issue.)

The touchpad *works*, both the pad itself as a way to controller the
cursor, and also the buttons associated with the touchpad; I just can't
find it in the Device Manager. Plus, as mentioned, since upgrading to
XP Pro, the touchpad icon doesn't appear in the system tray.

Thanks for your help so far.

Bob Pownall
Anonymous
May 17, 2004 12:33:20 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

"Bob Pownall" <repownall@netscape.net> wrote in message
news:40a7b519$0$203$75868355@news.frii.net...
> OK, per your (PC Medic) suggestions, I uninstalled the drivers for both
> the mouse and the touchpad, then cleaned out the Temp and Prefetch
> folders, then scanned for new hardware.
>
> Partial success.
>
> I'm no longer getting the messages about "New hardware detected" in
> regards to the mouse and the touch pad when I boot. (Thanks for the
> mention of the Prefetch folder. I wasn't aware of it. A little digging
> (Google is your friend...) proved quite enlightening...)
>
> However, the touch pad no longer appears in the Device Manager. At
> least, I can't find it under "Mice and other pointing devices", or
> anywhere else for that matter.
>
> Perhaps not surprisingly, the touchpad icon no longer appears in the
> System Tray. (I should note, however, that touchpad icon quit appearing
> in the system tray after I upgraded from XP Home to XP Pro. I forgot
> to mention that in my original post. On the other hand, I figured that
> solving whatever was causing the touchpad to always be detected as new
> hardware would also fix the "No touchpad icon in the system tray" issue.)
>
> The touchpad *works*, both the pad itself as a way to controller the
> cursor, and also the buttons associated with the touchpad; I just can't
> find it in the Device Manager. Plus, as mentioned, since upgrading to
> XP Pro, the touchpad icon doesn't appear in the system tray.
>
> Thanks for your help so far.
>


Well I am glad it was of *some* help.

In Device Manager do you see any reference to HID or Human Interface Device.
It is not uncommon (especially if using the generic Windows XP driver) for a
keyboard or mouse to show up this way.

You may also want to do as Quaoar suggested by checking to see if maybe the
Touchpad is listed under the Hidden Devices section of Device Manager (View
/ Show Hidden Devices). Then of course there is always the "If it works, do
n't fix it" rule :0)

PC Medic
Anonymous
May 17, 2004 12:33:21 AM

Archived from groups: alt.sys.pc-clone.dell (More info?)

PC Medic wrote:
<He suggests checking the Device Manager's Human Interface Device
listing for the touch pad, as well as trying Quaoar's suggestion of
seeing if the touch pad is listed under the Hidden Devices>

I checked the Human Interface Devices listing, and all it shows is "USB
Optical WheelMouse".

I tried checking all the other listings in the Device Manager (I even
check Batteries, for Pete's sake!) and came up empty. If it's their, I
don't see it.

Same thing with "Show hidden devices" enabled - no sign of the touch pad.

I understand what you're saying with "If it works, don't fix it"; it
just bugs me that the touch pad and the system tray icon vanished and I
can't figure out why or how to get them back.

I tried checking the Microsoft Knowledge Base once and didn't come up
with anything useful. I may try again, or maybe try posting to one of
the Microsoft newsgroups.

If I'm *really* lucky, somebody will see this post in the coming week
and go "Yeah, I ran into that a couple months ago. Here's what you need
to do..."

Thanks again for your help.

Bob Pownall
Anonymous
May 17, 2004 4:32:06 PM

Archived from groups: alt.sys.pc-clone.dell (More info?)

Just to complete the story,

1) The continual "New hardware detected" and "Intallation failed"
messages went away after I followed "PC Medic" suggestion to uninstall
the drivers, clear the Temp and Prefetch folders, and then scan for new
hardware.

2) I was able get the touch pad to reappear in the Device Manager and
the System Tray by reloading the touch pad drivers from the Dell Support
web site.

So, as far as I can tell, everything is back to normal.

Again, thank for everyone's help.

Bob Pownall
!