HELP!!!!

Archived from groups: microsoft.public.windowsxp.general (More info?)

I need to re-install my windows xp operating system and start from scratch.
The problem is, I dont have the xp disc because it (windows xp) was already
pre-installed on the system when I purchased it. what can I do ?, my computer
manufacturer was no help, I could not get a hold of a real person to talk to.
please, help asap.
thanks,
--
Dave
17 answers Last reply
More about help
  1. Archived from groups: microsoft.public.windowsxp.general (More info?)

    davej678 wrote:
    > I need to re-install my windows xp operating system and start from scratch.
    > The problem is, I dont have the xp disc because it (windows xp) was already
    > pre-installed on the system when I purchased it. what can I do ?, my computer
    > manufacturer was no help, I could not get a hold of a real person to talk to.
    > please, help asap.
    > thanks,


    Simply follow the manufacturer's recovery instructions in the manual
    that came with the computer. The OEM is contractually obligated to have
    provided you with some means of restoring the computer to its original,
    ex-factory state.


    --

    Bruce Chambers

    Help us help you:
    http://dts-l.org/goodpost.htm
    http://www.catb.org/~esr/faqs/smart-questions.html

    You can have peace. Or you can have freedom. Don't ever count on having
    both at once. - RAH
  2. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Dave

    Were you supplied a manual that outlines the recovery procedure?..

    --
    Mike Hall
    MVP - Windows Shell/User


    "davej678" <davej678@discussions.microsoft.com> wrote in message
    news:01ECE505-23AA-458C-8FA0-43802A61EB74@microsoft.com...
    >I need to re-install my windows xp operating system and start from scratch.
    > The problem is, I dont have the xp disc because it (windows xp) was
    > already
    > pre-installed on the system when I purchased it. what can I do ?, my
    > computer
    > manufacturer was no help, I could not get a hold of a real person to talk
    > to.
    > please, help asap.
    > thanks,
    > --
    > Dave
  3. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Plato wrote:
    > =?Utf-8?B?ZGF2ZWo2Nzg=?= wrote:
    > >
    > > I need to re-install my windows xp operating system and start from scratch.
    > > The problem is, I dont have the xp disc because it (windows xp) was already
    > > pre-installed on the system when I purchased it. what can I do ?, my computer
    >
    > One should always have the CD for the OS they want to continue to use on
    > their PC. Time to buy one.

    Oh? And how does this solve the question of retaining any applications
    that may have been included with the delivered system and that the user
    wishes to keep on using?

    ------------------------------------------------------
    It's easy to make a decision when there are no options
  4. Archived from groups: microsoft.public.windowsxp.general (More info?)

    =?Utf-8?B?ZGF2ZWo2Nzg=?= wrote:
    >
    > I need to re-install my windows xp operating system and start from scratch.
    > The problem is, I dont have the xp disc because it (windows xp) was already
    > pre-installed on the system when I purchased it. what can I do ?, my computer

    One should always have the CD for the OS they want to continue to use on
    their PC. Time to buy one.


    --
    http://www.bootdisk.com/
  5. Archived from groups: microsoft.public.windowsxp.general (More info?)

    bxf wrote:

    >
    > Plato wrote:
    >> =?Utf-8?B?ZGF2ZWo2Nzg=?= wrote:
    >> >
    >> > I need to re-install my windows xp operating system and start from
    >> > scratch. The problem is, I dont have the xp disc because it
    >> > (windows xp) was already pre-installed on the system when I
    >> > purchased it. what can I do ?, my computer
    >>
    >> One should always have the CD for the OS they want to continue to use
    >> on their PC. Time to buy one.
    >
    > Oh? And how does this solve the question of retaining any applications
    > that may have been included with the delivered system and that the
    > user wishes to keep on using?

    It doesn't. As you undoubtedly know, when you buy a computer from OEM's
    like Dell and HP they come with a bundle of preinstalled software. The
    computer mftr. provides a way of returning the system to factory
    condition. This may be via Recovery-type disks (images), regular CDs,
    or a hidden partition on the hard drive. I have not seen a commercially
    produced computer that does not provide a way to reinstall the
    operating system *and* the bundled software. We don't know why the OP
    doesn't have the disks that should have come with his computer. We
    don't know what type of computer he bought. But the function of
    returning the computer to factory condition - including the bundle -
    comes from the OEM, not Microsoft.

    The OP needs to contact whoever he bought the computer from.

    Malke
    --
    Elephant Boy Computers
    www.elephantboycomputers.com
    "Don't Panic!"
    MS-MVP Windows - Shell/User
  6. Archived from groups: microsoft.public.windowsxp.general (More info?)

    davej678 wrote:

    > I need to re-install my windows xp operating system and start from
    > scratch. The problem is, I dont have the xp disc because it (windows
    > xp) was already pre-installed on the system when I purchased it. what
    > can I do ?, my computer manufacturer was no help, I could not get a
    > hold of a real person to talk to. please, help asap.


    OEM vendors are required by their agreement with Microsoft to give you a
    means of reinstalling, should it be necessary. They can do this in one of
    three ways:


    1. An OEM copy of Windows

    2. A restore CD

    3. A hidden partition on your drive, with restore information.


    If you don't have 1 or 2, you should have 3, but you should contact your
    vendor or check your system documentation to find out.


    Personally, I find both 2 and 3 unacceptable, and would never choose to buy
    a computer that came with an operating system unless I got a complete
    generic installation CD for that operating system.


    --
    Ken Blake - Microsoft MVP Windows: Shell/User
    Please reply to the newsgroup
  7. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Malke wrote:
    >
    > The OP needs to contact whoever he bought the computer from.

    OP tried that. No real person to talk to, to solve the problem.


    --
    http://www.bootdisk.com/
  8. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Ken Blake wrote:
    >
    > davej678 wrote:
    >
    > > I need to re-install my windows xp operating system and start from
    > > scratch. The problem is, I dont have the xp disc because it (windows
    > > xp) was already pre-installed on the system when I purchased it. what
    > > can I do ?, my computer manufacturer was no help, I could not get a
    > > hold of a real person to talk to. please, help asap.
    >
    > OEM vendors are required by their agreement with Microsoft to give you a
    > means of reinstalling, should it be necessary. They can do this in one of
    > three ways:
    >
    > 1. An OEM copy of Windows
    >
    > 2. A restore CD
    >
    > 3. A hidden partition on your drive, with restore information.
    >
    > If you don't have 1 or 2, you should have 3, but you should contact your
    > vendor or check your system documentation to find out.
    >
    > Personally, I find both 2 and 3 unacceptable, and would never choose to buy
    > a computer that came with an operating system unless I got a complete
    > generic installation CD for that operating system.

    And if you work fixing other peoples pcs, and they are in the #3
    category and their hard
    drive crashed, they are quite annoyed that they now have to buy a xp cd
    to get their pc
    working again, unless they want to spend a few days arguing with the
    vendor.


    --
    http://www.bootdisk.com/
  9. Archived from groups: microsoft.public.windowsxp.general (More info?)

    On Friday 02 September 2005 09:01 pm, Mike Hall (MS-MVP) had this to say in
    microsoft.public.windowsxp.general:

    > Plato
    >
    > The vendors are screwing their customers.. I understand that Gateway and
    > Dell have, up to now, supplied CDs that are NOT just recovery types.. if
    > they can do it, so could others.. that they choose not to support their
    > customer base properly has to be on their conscience, assuming that they
    > have one..
    >

    And what proprietary software firm allowed them to do this in the first
    place? Oh, I think I know. It is your beloved MickeyMouse - the corporation
    with a conscience.(tm)


    --
    I've eXPerienced it. Now I've moved on to a REAL operating system.
    No more viruses, malware, spyware and instabilities.
    The time for Linux on the desktop has arrived. Try it out.
  10. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Microsoft supply OEM, just like Maxtor, Intel, Samsung, AMD.. the vendors
    are responsible for how the ensuing product, made up from a collection of
    parts from different manufacturers, is marketed.. the vendors take advantage
    of the fact that many customers will not ask or do not realise the
    consequences of buying computers marketed the way they are.. their products
    look like good deals, and the sales staff are told not to tell the truth, or
    they lose their jobs..

    Go into any major computer retailer and ask what happens if a hard drive
    full of pre-installed software crashes out.. ask how they get back XP or any
    of the software bundle.. they gloss over with some short statement, and then
    try to sell a printer and scanner to you..

    The only way to stop it is to boycott the companies that seek to sell in
    this way, but getting the message out and understood is next to impossible..
    Microsoft have no more control over the computer manufacturers than
    Firestone have over Ford or GM..

    --
    Mike Hall
    MVP - Windows Shell/User


    "-rwxrw-r--" <nostop@stopspam.com> wrote in message
    news:vUhSe.359798$5V4.337480@pd7tw3no...
    > On Friday 02 September 2005 09:01 pm, Mike Hall (MS-MVP) had this to say
    > in
    > microsoft.public.windowsxp.general:
    >
    >> Plato
    >>
    >> The vendors are screwing their customers.. I understand that Gateway and
    >> Dell have, up to now, supplied CDs that are NOT just recovery types.. if
    >> they can do it, so could others.. that they choose not to support their
    >> customer base properly has to be on their conscience, assuming that they
    >> have one..
    >>
    >
    > And what proprietary software firm allowed them to do this in the first
    > place? Oh, I think I know. It is your beloved MickeyMouse - the
    > corporation
    > with a conscience.(tm)
    >
    >
    > --
    > I've eXPerienced it. Now I've moved on to a REAL operating system.
    > No more viruses, malware, spyware and instabilities.
    > The time for Linux on the desktop has arrived. Try it out.
    >
  11. Archived from groups: microsoft.public.windowsxp.general (More info?)

    In article <OP$b#fJsFHA.1252@TK2MSFTNGP09.phx.gbl>, Mike Hall (MS-
    MVP) favored us with...
    > The only way to stop it is to boycott the companies that seek to sell in
    > this way, but getting the message out and understood is next to impossible..
    > Microsoft have no more control over the computer manufacturers than
    > Firestone have over Ford or GM..

    That's quite untrue. Microsoft have MUCH more control because Windows
    is effectively the only game in town for a computer with an Intel or
    AMD chip. Ford and GM are not tied to Firestone: they can get tires
    elsewhere and consumers won't notice the difference.

    Microsoft bear the blame for this shabby arrangement because they
    wrote the licensing agreement and the could have written an honest
    one: provide disks or AT LEAST sell disks to hardware buyers for a
    fee not to exceed $____ (say half of regular retail).

    --
    Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    http://OakRoadSystems.com/
    "And if you're afraid of butter, which many people are nowa-
    days, (long pause) you just put in cream." --Julia Child
  12. Archived from groups: microsoft.public.windowsxp.general (More info?)

    On Saturday 03 September 2005 07:58 am, Mike Hall (MS-MVP) had this to say
    in microsoft.public.windowsxp.general:

    > Microsoft supply OEM, just like Maxtor, Intel, Samsung, AMD.. the vendors
    > are responsible for how the ensuing product, made up from a collection of
    > parts from different manufacturers, is marketed.. the vendors take
    > advantage of the fact that many customers will not ask or do not realise
    > the consequences of buying computers marketed the way they are.. their
    > products look like good deals, and the sales staff are told not to tell
    > the truth, or they lose their jobs..
    >
    > Go into any major computer retailer and ask what happens if a hard drive
    > full of pre-installed software crashes out.. ask how they get back XP or
    > any of the software bundle.. they gloss over with some short statement,
    > and then try to sell a printer and scanner to you..
    >
    > The only way to stop it is to boycott the companies that seek to sell in
    > this way, but getting the message out and understood is next to
    > impossible.. Microsoft have no more control over the computer
    > manufacturers than Firestone have over Ford or GM..
    >

    That just sounds like an apologist response to the power MickeyMouse has
    when it comes to marketing its software to manufacturers. MickeyMouse has
    incredible muscle and control over its OEM licensing. I cannot believe that
    these manufacturers can do what they want without the OK or at the very
    least complacency of MickeyMouse.


    --
    I've eXPerienced it. Now I've moved on to a REAL operating system.
    No more viruses, malware, spyware and instabilities.
    The time for Linux on the desktop has arrived. Try it out.
  13. Archived from groups: microsoft.public.windowsxp.general (More info?)

    The fact that you choose to use the name Mickey Mouse instead of the name
    Microsoft suggests to me that whatever the company did, you would be against
    it.. drop the dogma and socialist concepts, and you might see who the real
    villains are..

    --
    Mike Hall
    MVP - Windows Shell/User


    "-rwxrw-r--" <nostop@stopspam.com> wrote in message
    news:jHrSe.72290$Hk.16634@pd7tw1no...
    > On Saturday 03 September 2005 07:58 am, Mike Hall (MS-MVP) had this to say
    > in microsoft.public.windowsxp.general:
    >
    >> Microsoft supply OEM, just like Maxtor, Intel, Samsung, AMD.. the vendors
    >> are responsible for how the ensuing product, made up from a collection of
    >> parts from different manufacturers, is marketed.. the vendors take
    >> advantage of the fact that many customers will not ask or do not realise
    >> the consequences of buying computers marketed the way they are.. their
    >> products look like good deals, and the sales staff are told not to tell
    >> the truth, or they lose their jobs..
    >>
    >> Go into any major computer retailer and ask what happens if a hard drive
    >> full of pre-installed software crashes out.. ask how they get back XP or
    >> any of the software bundle.. they gloss over with some short statement,
    >> and then try to sell a printer and scanner to you..
    >>
    >> The only way to stop it is to boycott the companies that seek to sell in
    >> this way, but getting the message out and understood is next to
    >> impossible.. Microsoft have no more control over the computer
    >> manufacturers than Firestone have over Ford or GM..
    >>
    >
    > That just sounds like an apologist response to the power MickeyMouse has
    > when it comes to marketing its software to manufacturers. MickeyMouse has
    > incredible muscle and control over its OEM licensing. I cannot believe
    > that
    > these manufacturers can do what they want without the OK or at the very
    > least complacency of MickeyMouse.
    >
    >
    > --
    > I've eXPerienced it. Now I've moved on to a REAL operating system.
    > No more viruses, malware, spyware and instabilities.
    > The time for Linux on the desktop has arrived. Try it out.
    >
  14. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Sorry Stan, but I don't agree.. if the manufacturers and vendors had
    anything about them at all, they would do better for their customers..
    Gateway and Dell have done, so why not the others.. it all comes down to
    profits and tying the customer to their own lousy support..


    --
    Mike Hall
    MVP - Windows Shell/User


    "Stan Brown" <the_stan_brown@fastmail.fm> wrote in message
    news:MPG.1d8431899681dcef9896e2@news.individual.net...
    > In article <OP$b#fJsFHA.1252@TK2MSFTNGP09.phx.gbl>, Mike Hall (MS-
    > MVP) favored us with...
    >> The only way to stop it is to boycott the companies that seek to sell in
    >> this way, but getting the message out and understood is next to
    >> impossible..
    >> Microsoft have no more control over the computer manufacturers than
    >> Firestone have over Ford or GM..
    >
    > That's quite untrue. Microsoft have MUCH more control because Windows
    > is effectively the only game in town for a computer with an Intel or
    > AMD chip. Ford and GM are not tied to Firestone: they can get tires
    > elsewhere and consumers won't notice the difference.
    >
    > Microsoft bear the blame for this shabby arrangement because they
    > wrote the licensing agreement and the could have written an honest
    > one: provide disks or AT LEAST sell disks to hardware buyers for a
    > fee not to exceed $____ (say half of regular retail).
    >
    > --
    > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > http://OakRoadSystems.com/
    > "And if you're afraid of butter, which many people are nowa-
    > days, (long pause) you just put in cream." --Julia Child
  15. Archived from groups: microsoft.public.windowsxp.general (More info?)

    On Sun, 4 Sep 2005 10:33:41 -0400 in
    microsoft.public.windowsxp.general, Mike Hall (MS-MVP) favored us
    with...
    > Sorry Stan, but I don't agree.. if the manufacturers and vendors had
    > anything about them at all, they would do better for their customers..
    > Gateway and Dell have done, so why not the others.. it all comes down to
    > profits and tying the customer to their own lousy support..

    We agree on that last clause -- the vendors are not blameless in this
    either.

    But it's a fact, deny it as you like, that the vendors don't have the
    bargaining power to stand up to Microsoft. Microsoft's market share
    of operating systems is so overwhelming that any hardware vendor in
    the mainstream market has no choice but to dance to Microsoft's tune.

    As it is Microsoft that has the lion's share of the power, it is
    Microsoft that has the lion's share of the blame.

    --
    Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    http://OakRoadSystems.com/
    "And if you're afraid of butter, which many people are nowa-
    days, (long pause) you just put in cream." --Julia Child
  16. Archived from groups: microsoft.public.windowsxp.general (More info?)

    Stan

    How can that be?.. if Gateway and Dell can supply decent media that enables
    the user to properly deal with problems other than having to do a 'return to
    factory', why can't HP and the others?.. it's simple enough.. they have no
    desire to do that.. are you suggesting that Microsoft has deferent rules for
    different manufacturers and vendors?..

    The terms of OEM are the same for all.. how some companies, large or small,
    interpret them is down to what kind of real and decent service that each
    company wants to give its customers..

    I think that HP and others consider their customers to be ill-informed and
    stupid at the time of purchase, and that the situation will not improve by
    the time that the customer has a problem.. in this way, it is easier to
    offer support by statements not unlike 'press F12, sit back and your
    problems will be over' rather than do a proper support job in the first
    place..


    --
    Mike Hall
    MVP - Windows Shell/User


    "Stan Brown" <the_stan_brown@fastmail.fm> wrote in message
    news:MPG.1d84e17c6bafb20c9896e7@news.individual.net...
    > On Sun, 4 Sep 2005 10:33:41 -0400 in
    > microsoft.public.windowsxp.general, Mike Hall (MS-MVP) favored us
    > with...
    >> Sorry Stan, but I don't agree.. if the manufacturers and vendors had
    >> anything about them at all, they would do better for their customers..
    >> Gateway and Dell have done, so why not the others.. it all comes down to
    >> profits and tying the customer to their own lousy support..
    >
    > We agree on that last clause -- the vendors are not blameless in this
    > either.
    >
    > But it's a fact, deny it as you like, that the vendors don't have the
    > bargaining power to stand up to Microsoft. Microsoft's market share
    > of operating systems is so overwhelming that any hardware vendor in
    > the mainstream market has no choice but to dance to Microsoft's tune.
    >
    > As it is Microsoft that has the lion's share of the power, it is
    > Microsoft that has the lion's share of the blame.
    >
    > --
    > Stan Brown, Oak Road Systems, Tompkins County, New York, USA
    > http://OakRoadSystems.com/
    > "And if you're afraid of butter, which many people are nowa-
    > days, (long pause) you just put in cream." --Julia Child
  17. Archived from groups: microsoft.public.windowsxp.general (More info?)

    I have read through this thread a couple of times and still do not fully
    follow either argument, so forgive me if I assume too much and make any
    rather crass or naive comments.
    I have only been aware of community, newsgroups, discussion, forums etc for
    about 6 months. I went into them at work cos I had no net access at home,
    well dialup(slow and kept getting hit by all sorts of rubbish so stopped).
    I had my current system built for me to my spec and bought my own OEM WINXP
    OS.
    Prior to this I had to use help lines, cust service, faqs, knowledge basis
    etc to sort problems. AlI I found had limits.
    I have joined just about every form of discus, news, community, newsread
    group to cover all parts of my system.
    Hear comes that stupid piece.
    With ref to Microsoft, they have support, faq etc.
    Is it right to assume they setup these microsoft communities and newsgroups
    as well?
    If so, are not the Most Valued Players, and other most knowledgeable
    persons,(I undersatnd are not paid to give advice, of whom I have the
    highest regard, believe me, who give their time and brains, to help lame
    ducks like me sort my comp probs), helping to perpetuate Bill'y existance.
    Lets face it, my experience of help from their web site, apart from
    downloads, has been useful once. I no longer go there first, but straight
    here. What would MS do to maintain a good solid support.
    For my sake and others, do not stop helping us, please.
    Rgds
    Antioch
    'You can't educate pork'


    "Mike Hall (MS-MVP)" <mike.hall.mail@sympatico.ca> wrote in message
    news:uHZGkRXsFHA.2996@tk2msftngp13.phx.gbl...
    > Stan
    >
    > How can that be?.. if Gateway and Dell can supply decent media that
    > enables the user to properly deal with problems other than having to do a
    > 'return to factory', why can't HP and the others?.. it's simple enough..
    > they have no desire to do that.. are you suggesting that Microsoft has
    > deferent rules for different manufacturers and vendors?..
    >
    > The terms of OEM are the same for all.. how some companies, large or
    > small, interpret them is down to what kind of real and decent service that
    > each company wants to give its customers..
    >
    > I think that HP and others consider their customers to be ill-informed and
    > stupid at the time of purchase, and that the situation will not improve by
    > the time that the customer has a problem.. in this way, it is easier to
    > offer support by statements not unlike 'press F12, sit back and your
    > problems will be over' rather than do a proper support job in the first
    > place..
    >
    >
    > --
    > Mike Hall
    > MVP - Windows Shell/User
    >
    >
    > "Stan Brown" <the_stan_brown@fastmail.fm> wrote in message
    > news:MPG.1d84e17c6bafb20c9896e7@news.individual.net...
    >> On Sun, 4 Sep 2005 10:33:41 -0400 in
    >> microsoft.public.windowsxp.general, Mike Hall (MS-MVP) favored us
    >> with...
    >>> Sorry Stan, but I don't agree.. if the manufacturers and vendors had
    >>> anything about them at all, they would do better for their customers..
    >>> Gateway and Dell have done, so why not the others.. it all comes down to
    >>> profits and tying the customer to their own lousy support..
    >>
    >> We agree on that last clause -- the vendors are not blameless in this
    >> either.
    >>
    >> But it's a fact, deny it as you like, that the vendors don't have the
    >> bargaining power to stand up to Microsoft. Microsoft's market share
    >> of operating systems is so overwhelming that any hardware vendor in
    >> the mainstream market has no choice but to dance to Microsoft's tune.
    >>
    >> As it is Microsoft that has the lion's share of the power, it is
    >> Microsoft that has the lion's share of the blame.
    >>
    >> --
    >> Stan Brown, Oak Road Systems, Tompkins County, New York, USA
Ask a new question

Read More

Computers Microsoft Windows XP