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HELP!!!!

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Anonymous
September 1, 2005 10:35:01 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

I need to re-install my windows xp operating system and start from scratch.
The problem is, I dont have the xp disc because it (windows xp) was already
pre-installed on the system when I purchased it. what can I do ?, my computer
manufacturer was no help, I could not get a hold of a real person to talk to.
please, help asap.
thanks,
--
Dave

More about : question

Anonymous
September 2, 2005 12:01:50 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

davej678 wrote:
> I need to re-install my windows xp operating system and start from scratch.
> The problem is, I dont have the xp disc because it (windows xp) was already
> pre-installed on the system when I purchased it. what can I do ?, my computer
> manufacturer was no help, I could not get a hold of a real person to talk to.
> please, help asap.
> thanks,


Simply follow the manufacturer's recovery instructions in the manual
that came with the computer. The OEM is contractually obligated to have
provided you with some means of restoring the computer to its original,
ex-factory state.


--

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html

You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
Anonymous
September 2, 2005 1:58:47 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Dave

Were you supplied a manual that outlines the recovery procedure?..

--
Mike Hall
MVP - Windows Shell/User


"davej678" <davej678@discussions.microsoft.com> wrote in message
news:01ECE505-23AA-458C-8FA0-43802A61EB74@microsoft.com...
>I need to re-install my windows xp operating system and start from scratch.
> The problem is, I dont have the xp disc because it (windows xp) was
> already
> pre-installed on the system when I purchased it. what can I do ?, my
> computer
> manufacturer was no help, I could not get a hold of a real person to talk
> to.
> please, help asap.
> thanks,
> --
> Dave
Related resources
Anonymous
September 2, 2005 6:36:06 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Plato wrote:
> =?Utf-8?B?ZGF2ZWo2Nzg=?= wrote:
> >
> > I need to re-install my windows xp operating system and start from scratch.
> > The problem is, I dont have the xp disc because it (windows xp) was already
> > pre-installed on the system when I purchased it. what can I do ?, my computer
>
> One should always have the CD for the OS they want to continue to use on
> their PC. Time to buy one.

Oh? And how does this solve the question of retaining any applications
that may have been included with the delivered system and that the user
wishes to keep on using?

------------------------------------------------------
It's easy to make a decision when there are no options
Anonymous
September 2, 2005 6:49:09 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

=?Utf-8?B?ZGF2ZWo2Nzg=?= wrote:
>
> I need to re-install my windows xp operating system and start from scratch.
> The problem is, I dont have the xp disc because it (windows xp) was already
> pre-installed on the system when I purchased it. what can I do ?, my computer

One should always have the CD for the OS they want to continue to use on
their PC. Time to buy one.






--
http://www.bootdisk.com/
September 2, 2005 8:14:45 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

bxf wrote:

>
> Plato wrote:
>> =?Utf-8?B?ZGF2ZWo2Nzg=?= wrote:
>> >
>> > I need to re-install my windows xp operating system and start from
>> > scratch. The problem is, I dont have the xp disc because it
>> > (windows xp) was already pre-installed on the system when I
>> > purchased it. what can I do ?, my computer
>>
>> One should always have the CD for the OS they want to continue to use
>> on their PC. Time to buy one.
>
> Oh? And how does this solve the question of retaining any applications
> that may have been included with the delivered system and that the
> user wishes to keep on using?

It doesn't. As you undoubtedly know, when you buy a computer from OEM's
like Dell and HP they come with a bundle of preinstalled software. The
computer mftr. provides a way of returning the system to factory
condition. This may be via Recovery-type disks (images), regular CDs,
or a hidden partition on the hard drive. I have not seen a commercially
produced computer that does not provide a way to reinstall the
operating system *and* the bundled software. We don't know why the OP
doesn't have the disks that should have come with his computer. We
don't know what type of computer he bought. But the function of
returning the computer to factory condition - including the bundle -
comes from the OEM, not Microsoft.

The OP needs to contact whoever he bought the computer from.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
Anonymous
September 2, 2005 1:15:25 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

davej678 wrote:

> I need to re-install my windows xp operating system and start from
> scratch. The problem is, I dont have the xp disc because it (windows
> xp) was already pre-installed on the system when I purchased it. what
> can I do ?, my computer manufacturer was no help, I could not get a
> hold of a real person to talk to. please, help asap.


OEM vendors are required by their agreement with Microsoft to give you a
means of reinstalling, should it be necessary. They can do this in one of
three ways:



1. An OEM copy of Windows

2. A restore CD

3. A hidden partition on your drive, with restore information.



If you don't have 1 or 2, you should have 3, but you should contact your
vendor or check your system documentation to find out.



Personally, I find both 2 and 3 unacceptable, and would never choose to buy
a computer that came with an operating system unless I got a complete
generic installation CD for that operating system.


--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup
Anonymous
September 3, 2005 2:33:03 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Malke wrote:
>
> The OP needs to contact whoever he bought the computer from.

OP tried that. No real person to talk to, to solve the problem.







--
http://www.bootdisk.com/
Anonymous
September 3, 2005 2:33:06 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Ken Blake wrote:
>
> davej678 wrote:
>
> > I need to re-install my windows xp operating system and start from
> > scratch. The problem is, I dont have the xp disc because it (windows
> > xp) was already pre-installed on the system when I purchased it. what
> > can I do ?, my computer manufacturer was no help, I could not get a
> > hold of a real person to talk to. please, help asap.
>
> OEM vendors are required by their agreement with Microsoft to give you a
> means of reinstalling, should it be necessary. They can do this in one of
> three ways:
>
> 1. An OEM copy of Windows
>
> 2. A restore CD
>
> 3. A hidden partition on your drive, with restore information.
>
> If you don't have 1 or 2, you should have 3, but you should contact your
> vendor or check your system documentation to find out.
>
> Personally, I find both 2 and 3 unacceptable, and would never choose to buy
> a computer that came with an operating system unless I got a complete
> generic installation CD for that operating system.

And if you work fixing other peoples pcs, and they are in the #3
category and their hard
drive crashed, they are quite annoyed that they now have to buy a xp cd
to get their pc
working again, unless they want to spend a few days arguing with the
vendor.




--
http://www.bootdisk.com/
Anonymous
September 3, 2005 5:52:27 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

On Friday 02 September 2005 09:01 pm, Mike Hall (MS-MVP) had this to say in
microsoft.public.windowsxp.general:

> Plato
>
> The vendors are screwing their customers.. I understand that Gateway and
> Dell have, up to now, supplied CDs that are NOT just recovery types.. if
> they can do it, so could others.. that they choose not to support their
> customer base properly has to be on their conscience, assuming that they
> have one..
>

And what proprietary software firm allowed them to do this in the first
place? Oh, I think I know. It is your beloved MickeyMouse - the corporation
with a conscience.(tm)


--
I've eXPerienced it. Now I've moved on to a REAL operating system.
No more viruses, malware, spyware and instabilities.
The time for Linux on the desktop has arrived. Try it out.
Anonymous
September 3, 2005 5:52:28 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Microsoft supply OEM, just like Maxtor, Intel, Samsung, AMD.. the vendors
are responsible for how the ensuing product, made up from a collection of
parts from different manufacturers, is marketed.. the vendors take advantage
of the fact that many customers will not ask or do not realise the
consequences of buying computers marketed the way they are.. their products
look like good deals, and the sales staff are told not to tell the truth, or
they lose their jobs..

Go into any major computer retailer and ask what happens if a hard drive
full of pre-installed software crashes out.. ask how they get back XP or any
of the software bundle.. they gloss over with some short statement, and then
try to sell a printer and scanner to you..

The only way to stop it is to boycott the companies that seek to sell in
this way, but getting the message out and understood is next to impossible..
Microsoft have no more control over the computer manufacturers than
Firestone have over Ford or GM..

--
Mike Hall
MVP - Windows Shell/User


"-rwxrw-r--" <nostop@stopspam.com> wrote in message
news:vUhSe.359798$5V4.337480@pd7tw3no...
> On Friday 02 September 2005 09:01 pm, Mike Hall (MS-MVP) had this to say
> in
> microsoft.public.windowsxp.general:
>
>> Plato
>>
>> The vendors are screwing their customers.. I understand that Gateway and
>> Dell have, up to now, supplied CDs that are NOT just recovery types.. if
>> they can do it, so could others.. that they choose not to support their
>> customer base properly has to be on their conscience, assuming that they
>> have one..
>>
>
> And what proprietary software firm allowed them to do this in the first
> place? Oh, I think I know. It is your beloved MickeyMouse - the
> corporation
> with a conscience.(tm)
>
>
> --
> I've eXPerienced it. Now I've moved on to a REAL operating system.
> No more viruses, malware, spyware and instabilities.
> The time for Linux on the desktop has arrived. Try it out.
>
Anonymous
September 4, 2005 3:18:24 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

In article <OP$b#fJsFHA.1252@TK2MSFTNGP09.phx.gbl>, Mike Hall (MS-
MVP) favored us with...
> The only way to stop it is to boycott the companies that seek to sell in
> this way, but getting the message out and understood is next to impossible..
> Microsoft have no more control over the computer manufacturers than
> Firestone have over Ford or GM..

That's quite untrue. Microsoft have MUCH more control because Windows
is effectively the only game in town for a computer with an Intel or
AMD chip. Ford and GM are not tied to Firestone: they can get tires
elsewhere and consumers won't notice the difference.

Microsoft bear the blame for this shabby arrangement because they
wrote the licensing agreement and the could have written an honest
one: provide disks or AT LEAST sell disks to hardware buyers for a
fee not to exceed $____ (say half of regular retail).

--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://OakRoadSystems.com/
"And if you're afraid of butter, which many people are nowa-
days, (long pause) you just put in cream." --Julia Child
Anonymous
September 4, 2005 5:01:03 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

On Saturday 03 September 2005 07:58 am, Mike Hall (MS-MVP) had this to say
in microsoft.public.windowsxp.general:

> Microsoft supply OEM, just like Maxtor, Intel, Samsung, AMD.. the vendors
> are responsible for how the ensuing product, made up from a collection of
> parts from different manufacturers, is marketed.. the vendors take
> advantage of the fact that many customers will not ask or do not realise
> the consequences of buying computers marketed the way they are.. their
> products look like good deals, and the sales staff are told not to tell
> the truth, or they lose their jobs..
>
> Go into any major computer retailer and ask what happens if a hard drive
> full of pre-installed software crashes out.. ask how they get back XP or
> any of the software bundle.. they gloss over with some short statement,
> and then try to sell a printer and scanner to you..
>
> The only way to stop it is to boycott the companies that seek to sell in
> this way, but getting the message out and understood is next to
> impossible.. Microsoft have no more control over the computer
> manufacturers than Firestone have over Ford or GM..
>

That just sounds like an apologist response to the power MickeyMouse has
when it comes to marketing its software to manufacturers. MickeyMouse has
incredible muscle and control over its OEM licensing. I cannot believe that
these manufacturers can do what they want without the OK or at the very
least complacency of MickeyMouse.


--
I've eXPerienced it. Now I've moved on to a REAL operating system.
No more viruses, malware, spyware and instabilities.
The time for Linux on the desktop has arrived. Try it out.
Anonymous
September 4, 2005 5:01:04 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

The fact that you choose to use the name Mickey Mouse instead of the name
Microsoft suggests to me that whatever the company did, you would be against
it.. drop the dogma and socialist concepts, and you might see who the real
villains are..

--
Mike Hall
MVP - Windows Shell/User


"-rwxrw-r--" <nostop@stopspam.com> wrote in message
news:jHrSe.72290$Hk.16634@pd7tw1no...
> On Saturday 03 September 2005 07:58 am, Mike Hall (MS-MVP) had this to say
> in microsoft.public.windowsxp.general:
>
>> Microsoft supply OEM, just like Maxtor, Intel, Samsung, AMD.. the vendors
>> are responsible for how the ensuing product, made up from a collection of
>> parts from different manufacturers, is marketed.. the vendors take
>> advantage of the fact that many customers will not ask or do not realise
>> the consequences of buying computers marketed the way they are.. their
>> products look like good deals, and the sales staff are told not to tell
>> the truth, or they lose their jobs..
>>
>> Go into any major computer retailer and ask what happens if a hard drive
>> full of pre-installed software crashes out.. ask how they get back XP or
>> any of the software bundle.. they gloss over with some short statement,
>> and then try to sell a printer and scanner to you..
>>
>> The only way to stop it is to boycott the companies that seek to sell in
>> this way, but getting the message out and understood is next to
>> impossible.. Microsoft have no more control over the computer
>> manufacturers than Firestone have over Ford or GM..
>>
>
> That just sounds like an apologist response to the power MickeyMouse has
> when it comes to marketing its software to manufacturers. MickeyMouse has
> incredible muscle and control over its OEM licensing. I cannot believe
> that
> these manufacturers can do what they want without the OK or at the very
> least complacency of MickeyMouse.
>
>
> --
> I've eXPerienced it. Now I've moved on to a REAL operating system.
> No more viruses, malware, spyware and instabilities.
> The time for Linux on the desktop has arrived. Try it out.
>
Anonymous
September 4, 2005 2:33:41 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Sorry Stan, but I don't agree.. if the manufacturers and vendors had
anything about them at all, they would do better for their customers..
Gateway and Dell have done, so why not the others.. it all comes down to
profits and tying the customer to their own lousy support..


--
Mike Hall
MVP - Windows Shell/User


"Stan Brown" <the_stan_brown@fastmail.fm> wrote in message
news:MPG.1d8431899681dcef9896e2@news.individual.net...
> In article <OP$b#fJsFHA.1252@TK2MSFTNGP09.phx.gbl>, Mike Hall (MS-
> MVP) favored us with...
>> The only way to stop it is to boycott the companies that seek to sell in
>> this way, but getting the message out and understood is next to
>> impossible..
>> Microsoft have no more control over the computer manufacturers than
>> Firestone have over Ford or GM..
>
> That's quite untrue. Microsoft have MUCH more control because Windows
> is effectively the only game in town for a computer with an Intel or
> AMD chip. Ford and GM are not tied to Firestone: they can get tires
> elsewhere and consumers won't notice the difference.
>
> Microsoft bear the blame for this shabby arrangement because they
> wrote the licensing agreement and the could have written an honest
> one: provide disks or AT LEAST sell disks to hardware buyers for a
> fee not to exceed $____ (say half of regular retail).
>
> --
> Stan Brown, Oak Road Systems, Tompkins County, New York, USA
> http://OakRoadSystems.com/
> "And if you're afraid of butter, which many people are nowa-
> days, (long pause) you just put in cream." --Julia Child
Anonymous
September 4, 2005 3:49:04 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

On Sun, 4 Sep 2005 10:33:41 -0400 in
microsoft.public.windowsxp.general, Mike Hall (MS-MVP) favored us
with...
> Sorry Stan, but I don't agree.. if the manufacturers and vendors had
> anything about them at all, they would do better for their customers..
> Gateway and Dell have done, so why not the others.. it all comes down to
> profits and tying the customer to their own lousy support..

We agree on that last clause -- the vendors are not blameless in this
either.

But it's a fact, deny it as you like, that the vendors don't have the
bargaining power to stand up to Microsoft. Microsoft's market share
of operating systems is so overwhelming that any hardware vendor in
the mainstream market has no choice but to dance to Microsoft's tune.

As it is Microsoft that has the lion's share of the power, it is
Microsoft that has the lion's share of the blame.

--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://OakRoadSystems.com/
"And if you're afraid of butter, which many people are nowa-
days, (long pause) you just put in cream." --Julia Child
Anonymous
September 4, 2005 5:16:38 PM

Archived from groups: microsoft.public.windowsxp.general (More info?)

Stan

How can that be?.. if Gateway and Dell can supply decent media that enables
the user to properly deal with problems other than having to do a 'return to
factory', why can't HP and the others?.. it's simple enough.. they have no
desire to do that.. are you suggesting that Microsoft has deferent rules for
different manufacturers and vendors?..

The terms of OEM are the same for all.. how some companies, large or small,
interpret them is down to what kind of real and decent service that each
company wants to give its customers..

I think that HP and others consider their customers to be ill-informed and
stupid at the time of purchase, and that the situation will not improve by
the time that the customer has a problem.. in this way, it is easier to
offer support by statements not unlike 'press F12, sit back and your
problems will be over' rather than do a proper support job in the first
place..


--
Mike Hall
MVP - Windows Shell/User


"Stan Brown" <the_stan_brown@fastmail.fm> wrote in message
news:MPG.1d84e17c6bafb20c9896e7@news.individual.net...
> On Sun, 4 Sep 2005 10:33:41 -0400 in
> microsoft.public.windowsxp.general, Mike Hall (MS-MVP) favored us
> with...
>> Sorry Stan, but I don't agree.. if the manufacturers and vendors had
>> anything about them at all, they would do better for their customers..
>> Gateway and Dell have done, so why not the others.. it all comes down to
>> profits and tying the customer to their own lousy support..
>
> We agree on that last clause -- the vendors are not blameless in this
> either.
>
> But it's a fact, deny it as you like, that the vendors don't have the
> bargaining power to stand up to Microsoft. Microsoft's market share
> of operating systems is so overwhelming that any hardware vendor in
> the mainstream market has no choice but to dance to Microsoft's tune.
>
> As it is Microsoft that has the lion's share of the power, it is
> Microsoft that has the lion's share of the blame.
>
> --
> Stan Brown, Oak Road Systems, Tompkins County, New York, USA
> http://OakRoadSystems.com/
> "And if you're afraid of butter, which many people are nowa-
> days, (long pause) you just put in cream." --Julia Child
Anonymous
September 5, 2005 1:34:09 AM

Archived from groups: microsoft.public.windowsxp.general (More info?)

I have read through this thread a couple of times and still do not fully
follow either argument, so forgive me if I assume too much and make any
rather crass or naive comments.
I have only been aware of community, newsgroups, discussion, forums etc for
about 6 months. I went into them at work cos I had no net access at home,
well dialup(slow and kept getting hit by all sorts of rubbish so stopped).
I had my current system built for me to my spec and bought my own OEM WINXP
OS.
Prior to this I had to use help lines, cust service, faqs, knowledge basis
etc to sort problems. AlI I found had limits.
I have joined just about every form of discus, news, community, newsread
group to cover all parts of my system.
Hear comes that stupid piece.
With ref to Microsoft, they have support, faq etc.
Is it right to assume they setup these microsoft communities and newsgroups
as well?
If so, are not the Most Valued Players, and other most knowledgeable
persons,(I undersatnd are not paid to give advice, of whom I have the
highest regard, believe me, who give their time and brains, to help lame
ducks like me sort my comp probs), helping to perpetuate Bill'y existance.
Lets face it, my experience of help from their web site, apart from
downloads, has been useful once. I no longer go there first, but straight
here. What would MS do to maintain a good solid support.
For my sake and others, do not stop helping us, please.
Rgds
Antioch
'You can't educate pork'


"Mike Hall (MS-MVP)" <mike.hall.mail@sympatico.ca> wrote in message
news:uHZGkRXsFHA.2996@tk2msftngp13.phx.gbl...
> Stan
>
> How can that be?.. if Gateway and Dell can supply decent media that
> enables the user to properly deal with problems other than having to do a
> 'return to factory', why can't HP and the others?.. it's simple enough..
> they have no desire to do that.. are you suggesting that Microsoft has
> deferent rules for different manufacturers and vendors?..
>
> The terms of OEM are the same for all.. how some companies, large or
> small, interpret them is down to what kind of real and decent service that
> each company wants to give its customers..
>
> I think that HP and others consider their customers to be ill-informed and
> stupid at the time of purchase, and that the situation will not improve by
> the time that the customer has a problem.. in this way, it is easier to
> offer support by statements not unlike 'press F12, sit back and your
> problems will be over' rather than do a proper support job in the first
> place..
>
>
> --
> Mike Hall
> MVP - Windows Shell/User
>
>
> "Stan Brown" <the_stan_brown@fastmail.fm> wrote in message
> news:MPG.1d84e17c6bafb20c9896e7@news.individual.net...
>> On Sun, 4 Sep 2005 10:33:41 -0400 in
>> microsoft.public.windowsxp.general, Mike Hall (MS-MVP) favored us
>> with...
>>> Sorry Stan, but I don't agree.. if the manufacturers and vendors had
>>> anything about them at all, they would do better for their customers..
>>> Gateway and Dell have done, so why not the others.. it all comes down to
>>> profits and tying the customer to their own lousy support..
>>
>> We agree on that last clause -- the vendors are not blameless in this
>> either.
>>
>> But it's a fact, deny it as you like, that the vendors don't have the
>> bargaining power to stand up to Microsoft. Microsoft's market share
>> of operating systems is so overwhelming that any hardware vendor in
>> the mainstream market has no choice but to dance to Microsoft's tune.
>>
>> As it is Microsoft that has the lion's share of the power, it is
>> Microsoft that has the lion's share of the blame.
>>
>> --
>> Stan Brown, Oak Road Systems, Tompkins County, New York, USA
!