Plug and Play not working

My Inspiron does not recognize usb hd drives when I plug them into a port. This is Dell is using a Windows7 update that was installed over the original Vista software. My backup is stored on a Maxtor USB drive and I need to access it to retrieve some files. Can you help me here?

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More about plug play working
  1. Have you tried different usb ports? Also check the file explorer to see if the disk is mounted. Sometimes I have usb keys that mount, but don't automatically open making you think nothing happened.
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