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Laptop keyboard not responding

Last response: in Laptops & Notebooks
April 24, 2010 11:45:39 PM

what can i do to troubleshoot
April 25, 2010 3:21:21 AM

explain the problem first, like when? what? any idea why?
April 25, 2010 4:10:36 PM

Keyboard connection is a ribbon cable on the back of keyboard. If no keys are responding, disassemble the top of laptop as per service manual and check the ribbon cable connection. If you can get into BIOS at boot-up via "del" or "f2" or whatever key your machine asks for then the problem is not hardware it is OS problem.