Archived from groups: microsoft.public.windowsxp.general (
More info?)
Hello Rory
Have you thought to contact Consumer Direct -
08454 04 05 06 - thought not. There you will speak to a human being who
will help you to a degree, then and there. Go to their web site and
download 'Your rights to goods & services' Dont wait to see if you can fix
the prob. You must act quickly. Record all corres etc..Know your rights
first so that you can tell them what their obligations are to you are.
That usually kicks their butts into action.
Also there is help from local trading standards.
Goods must be;
Of satisfact quality, free from defects, fit for purpose, as described.
Under Sale & Supply of Goods to Consumers Regs, you do not have to prove the
fault. Within 6 months of goods delivered the fault is presumed to have
been faulty when delivered. Also check the Distance Selling. I think
within a certain time you can return goods for full refund no questions
asked.
I bought Dell in 1998 - they had a cracking customer service then - now they
are like many others - Sierra Hotel India Tango. If you read comp. mags.
you can see the companys who give their costomers the run round.
Good luck - do let us know how you got on.
But do it quick while all the rights are on your side.
Rgds
Antioch
'You cant educate pork' - but a pig has a great nose for sniffing out con
artists!
"Bobby" <blh_24@nospam_hotmail.com> wrote in message
news:eInvAXKtFHA.2472@TK2MSFTNGP14.phx.gbl...
>
> "Rory" <Rory@discussions.microsoft.com> wrote in message
> news:E15AD12A-587F-4F5E-917F-D0D3C11D63D0@microsoft.com...
>> WHat a good idea!!! Yeah I did call and they told me that there was a
>> record
>> of it so that proves it was before 21 days. I'm going to see if restoring
>> it
>> did anything. I'll give it a few more day then I'm shipping it back. I
>> couldn't believe they hung up on my. I was boiling. But I didn't even
>> think
>> to lie. SAying that all of these other problems are occurring is such a
>> good
>> idea. How the hell would they know? They obviously don't know what they
>> are
>> doing in the first place if they can't even tell me what the hell the
>> screen
>> is. Thanks again
>
> Well can't comment on their knowledge...hell anyone I ever talked to I
> couldn't understand. Be polite, speak to a manager again and explain how
> you were treated very rudly and hung up on. Also how you had bought a Dell
> becuase of the great service (lol) and the computer is a critical item
> that you need but you are spending all of your time on the F*@#'n phone!!
>
>
>>
>> "Bobby" wrote:
>>
>>>
>>> "Rory" <Rory@discussions.microsoft.com> wrote in message
>>> news:43ED2BCC-965E-49AD-A9A6-C1637D8DBF32@microsoft.com...
>>> > ok, so i have no idea what the stop code is first of all. If you could
>>> > tell
>>> > me that would be helpful. I have not seen the screen since Friday, but
>>> > I
>>> > haven't used it a lot since then because I was away and then mainly
>>> > running
>>> > diagnostics with dell. Second, I called once and someone told me
>>> > microsoft
>>> > was telling them that it was a faulty ram, then dell told me twice
>>> > after
>>> > running diagnotstics that it was a software problem and no that is not
>>> > covered under the warranty.
>>>
>>> Thats BS, your time shouldn't be spent on the phone for hours. I'm sure
>>> there are other things you would like to be doing.
>>>
>>> We've had the computer now for maybe a month and
>>> > a half, but this started like the first two weeks we got it and have
>>> > called a
>>> > few times since.
>>> They said that after 21 days you can't return it which is
>>> > strange because obviously it is still under warranty. It's amazing how
>>> > they
>>> > just kept trying to charge us more and more money when the computer is
>>> > barely
>>> > used. I don't kwno what to do.
>>>
>>> Dont let them give you the run around. If the problem started within the
>>> first 2 weeks and you called to report, and they have never resolved it,
>>> then it doesnt matter if it has been twenty-one days, THE PROBLEM
>>> STARTED
>>> WITHIN 2 WEEKS, and they will have it documented (if you called).
>>>
>>> I restroed the system back to July 27th which
>>> > was the earliest I could do. I didn't reinstall anything yes but just
>>> > downloaded and installed the microsoft updates. Should I return it?
>>> > Should
>>> > I
>>> > wait and see if by restoring the computer that it fixed the problem?
>>> > How
>>> > do I
>>> > get around the 21 day policy or whatever it is? But yes, it is
>>> > completely
>>> > unacceptable. What should I do next.
>>>
>>> If it was me I would LIE, tell them now that other problems are arising,
>>> e.g. The system randomly shuts down, you are getting page fault errors,
>>> the
>>> computer will not run on battery (only when plugged into an outlet)..and
>>> ask
>>> to speak to a manager..be persistant..
>>>
>>>
>>> >
>>> > "Bobby" wrote:
>>> >
>>> >>
>>> >> "Will Denny" <willdenny@mvps.org> wrote in message
>>> >> news:%23YKu$aHtFHA.1444@TK2MSFTNGP10.phx.gbl...
>>> >> > Hi
>>> >> >
>>> >> > If the problem is software related then the system may not be under
>>> >> > warranty for that.
>>> >>
>>> >> It would be worth while to check. You shouldnt have to spend hours on
>>> >> the
>>> >> phone with support trying to fix something you just spent 1k+ on and
>>> >> you
>>> >> also shouldnt have to be reinstalling the os already. Personally I
>>> >> would
>>> >> lie
>>> >> and say that there is a hardware failure (something convincing) and
>>> >> demand a
>>> >> new computer.
>>> >>
>>> >>
>>> >> >
>>> >> > --
>>> >> >
>>> >> >
>>> >> > Will Denny
>>> >> > MS MVP Windows Shell/User
>>> >> > Please reply to the News Groups
>>> >> >
>>> >> > "Bobby" <blh_24@nospam_hotmail.com> wrote in message
>>> >> > news:%2306GdWHtFHA.3236@TK2MSFTNGP09.phx.gbl...
>>> >> >> If I was getting Blue Screen errors in the first 2 weeks. I would
>>> >> >> ship
>>> >> >> it
>>> >> >> back and tell them you want another!! That is unacceptable.
>>> >> >>
>>> >> >>
>>> >> >>
>>> >> >> "Will Denny" <willdenny@mvps.org> wrote in message
>>> >> >> news:%23nqC1MHtFHA.616@TK2MSFTNGP11.phx.gbl...
>>> >> >>> Hi
>>> >> >>>
>>> >> >>> Could you please post the Stop Code from the BSOD? With that it
>>> >> >>> may
>>> >> >>> possible to narrow down the problem you have. A reinstall may
>>> >> >>> not be
>>> >> >>> needed.
>>> >> >>>
>>> >> >>> --
>>> >> >>>
>>> >> >>>
>>> >> >>> Will Denny
>>> >> >>> MS MVP Windows Shell/User
>>> >> >>> Please reply to the News Groups
>>> >> >>>
>>> >> >>> "Rory" <Rory@discussions.microsoft.com> wrote in message
>>> >> >>> news:2D26840C-AE41-4027-AE67-E84FE2061561@microsoft.com...
>>> >> >>>>I got a new dell laptop, Inspiron 2200 and within about the first
>>> >> >>>>2
>>> >> >>>>weeks a
>>> >> >>>> screen would randomly pop up saying "beginning of physical
>>> >> >>>> memory
>>> >> >>>> dump,
>>> >> >>>> physical memory dump complete". I contacted Dell who was no
>>> >> >>>> help! A
>>> >> >>>> friend
>>> >> >>>> said to restore my computer to the earliest date, reinstall the
>>> >> >>>> software I
>>> >> >>>> had on it, and then continue to do microsoft updates. Am I in
>>> >> >>>> the
>>> >> >>>> clear?!?!
>>> >> >>>
>>> >> >>>
>>> >> >>
>>> >> >>
>>> >> >
>>> >> >
>>> >>
>>> >>
>>> >>
>>>
>>>
>>>
>
>