Netbook not working after back up and restore

imy daughters acer netbook was full of rubbish so used the back up and gave me the option to save restore back to factory settings or to save files and then restore back to factory dettings the second option i will now not do anything and all thats showing on main screen is 'setup is starting services' this has been on for over a day now and nothing i do will change it...any advice please???
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More about netbook working back restore
  1. turn it off by holding down the power button

    then restart it

    if that doesnt work take the battery out then put it back in and try starting it
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