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Vaio FZ-140E Camera just does not work

Last response: in Laptop Tech Support
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April 29, 2010 4:39:46 PM

I am posting this after reaching the point of frustration and having spent 2 days trying to find a solution.

I have a Sony VAIO VGN-FZ140E Laptop and after doing a fresh XP Pro SP3 install can't get the camera to work. The chipset is Intel(R) GM965 Express Chipset. I have tried

1) Installing SODOTH-12946300-US.EXE (Version : 1.1.07.04020, Last Modified :05/14/2007) - Problem remained
2) Downloading and installing the Camera Driver from
  1. ftp://ftp.vaio-link.com/pub/OS/XPDOWNGRADE/FZ19/DRIVERS/
but the problem remains


When I click on the USB Video Device in Windows Explorer I get the message
Video Preview Failure
Creation of the video preview failed.
Please check the device connection and make sure that the device is not being used by another application or user.

In Windows Explorer, when I right click on the USB Video Device and from the resulting dialog box, I click on Diagnostics, I get the following message
Your imaging device successfully completed the diagnostic test.

Can someone help please.

More about : vaio 140e camera work

a b D Laptop
April 30, 2010 6:11:41 AM

Try updating the chipset from sony's support site (or re-installing the current one), as that helps to jump start the USB controllers. I suspect that it probably has something to do with the USB system, hence the recommendation.
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April 30, 2010 6:17:41 AM

Thanks for the reply. As you can see from the post, I have downloaded and installed stuff from Sony's website. Did try searching for the latest chipset on Sony's website but could not find it
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Related resources
April 30, 2010 6:25:04 AM

update: Sorry I fogot to mention that i did download and install the latest chipset from the following link but the problem remains. I guess I can try installing it again but am afraid that it may mess up everything. So I'm not to excited about re-installing the chipset:

http://esupport.sony.com/US/perl/swu-download.pl?mdl=VG...
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a b D Laptop
April 30, 2010 6:25:39 AM

Hmmm...Take a look at the running processes/applications and see if there is anything running that could be using the camera.
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a b D Laptop
April 30, 2010 6:28:10 AM

I'm stumped. Perhaps it could be that the camera is on its way out. Have you tried it on another computer?
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April 30, 2010 7:25:26 AM

???? The camera is built-into my laptop. Not sure what you mean by trying it on another computer.
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a b D Laptop
April 30, 2010 4:38:45 PM

have you tried a windows update (custom)? do you have a unknown device in the device manager?
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May 2, 2010 7:00:26 PM

Hi all. Just an update. Have tried everything that came to mind and what you have suggested but but no luck. I can tell you that whenever i get a new laptop it will be anything but a Sony :( 
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May 9, 2010 3:12:40 AM

buwish said:
Hmmm...Take a look at the running processes/applications and see if there is anything running that could be using the camera.


Hi buwish. Sorry for the late reply. Was busy trying up to solve the many issues I have been facing since the new installation (a very frustrating experience so far)

1) Can i request you/any other member to help me diagnose the running processes/applications. I only know how to use the Task Manager but am sure that there are probably much better tools out there for this.

2) The request for the recommended tool will also come in extremely handy for me because I keep running into different problems every now and then (when I occasionally take a look at Event Viewer) and the tool will help me diagnose and permanently fix the problems.

Many advance thanks for your help.
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May 19, 2010 9:17:23 AM

Hi (again) anyone/everyone,

How do I :Take a look at the running processes/applications and see if there is anything running that could be using the camera."

Please help. Thanks.
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