Archived from groups: microsoft.public.windowsxp.general (
More info?)
1. First, I would check in BIOS that the DVD drive is recognized by the
system. If it is not, you'll have to check it in another machine or at a
computer store/shop.
1a. In BIOS, check that the DVD is installed as a UDMA device.
2. If you went through the WinHelp troubleshooting process, I gather that
you also uninstalled and reinstalled the proper device drivers. Some drivers
here:
http://www.cdrom-drivers.com/companies/124.htm?acd=3&rvd=5&thx=9&bng=7&o=5
3. Take a look here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;q308012
4. Do not install similar programs that use the DVD drive - Roxio and Nero.
5. Try System Restore; else,
6. Repair XP
7. You also can go the more tedious way of cleaning the registry by hand...
search the registry for all instances of d:, cd, cd-rom or the name of your
dvd/cd-rom drive.
Michael
Just uninstall the device and let XP "discover" it at reboot.
"Clueless" <Clueless@discussions.microsoft.com> wrote in message
news:020DCD26-7951-4650-A69D-59748B632EA4@microsoft.com...
> It's my internal CD/DVD drive - this is the message I get at the driver
> properties -
> Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged. (Code 19)
>
> Click Troubleshoot to start the troubleshooter for this device. When I
> try
> to troubleshoot - it doesn't help at all. I've checked all connections -
> any
> other ideas?
>
> "Phillips" wrote:
>
>> What do you have installed on the D drive? Might be a CD/DVD drive, a
>> hard
>> drive or a partition of sort. Assuming that you did not install any new
>> hardware or that you did not create new partitions, try these:
>>
>> If it is a CD/DVD drive, simply update the drivers for that device -
>> Device
>> Manger/DVD-CD ROM Drives.
>> If that fails, try to uninstall then reinstall the device - also via
>> Device
>> Manager or Add New Hardware wizard.
>> If it still does not work, you have to check the hardware connections
>> (cables) or the device itself.
>>
>> Just post back what device you had on D:.
>>
>> Michael
>> "Clueless" <Clueless@discussions.microsoft.com> wrote in message
>> news:6B7B89AE-E902-4436-9F65-AECF017F272A@microsoft.com...
>> > All of the sudden - my D drive isn't working - I'm not too computer
>> > literate
>> > guys, so break it down for me if you think you can help.
>>
>>
>>