Archived from groups: alt.sys.pc-clone.dell (
More info?)
On Tue, 01 Jun 2004 00:16:26 -0400, Ogden Johnson III <oj3usmc@yahoo.com> wrote:
>DaveJohnson12@nomail. wrote:
>
>>Ogden Johnson III <oj3usmc@yahoo.com> wrote:
>
>>>Jim <stoicREMOVEjim@aequalis.com> wrote:
>
>>>>I ordered a refurb but now have buyers remorse. Can I refuse the
>>>>delivery or must I accept it and arrange for a RMA?
>
>>>There's a 21-day, no questions asked return policy [US purchases,
>
>>What happened to the 30 day return policy? They changed it to 21?
>
>Went bye-bye. Yep.
Thanks. This is not good. It probably means you really have something like 16 days, taking
into account the time it takes for it to ship to you.
>
>Noted at several places in the Dell web site, this is the one I
>found quickest just now. Took about a minute to find it:
>
>http://www1.us.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total
>
>"We value our relationship with you and want to make sure that
>you're satisfied with your purchases. That's why we offer a
>"Total Satisfaction" return policy for most products that you,
>the end-user customer, purchase directly from Dell. Under this
>policy, you may return to Dell products that you purchased
>directly from Dell for a credit or a refund of the purchase price
>paid, less shipping and handling and applicable return fees as
>follows:
>
>New Hardware Products and Accessories: Unless you have a
>separate agreement with Dell, all hardware, accessories,
>peripherals, parts and unopened software still in its sealed
>package, excluding the products listed below, may be returned
>within twenty-one (21) days from the date on the packing slip or
>invoice. New PowerEdgeTM , PowerConnectTM and PowerVaultTM
>products may be returned within thirty (30) days from the date on
>the packing slip or invoice except that new PowerEdgeTM SC
>servers and n series products purchased from the Small and Medium
>Business Sales Division may only be returned within fourteen (14)
>days from the date on the packing slip or invoice. To return
>applications software or an operating system that has been
>installed by Dell, you must return the entire computer. A
>different return policy applies to nondefective products
>purchased through Dell's Software and Peripherals division by
>customers of our Small and Medium Business divisions. Those
>products may be returned within twenty-one (21) days from the
>date on the packing slip or invoice, but a fifteen percent (15%)
>return fee will be deducted from any refund or credit. The "Total
>Satisfaction" Return Policy and Software and Peripherals division
>return policy are not available for Dell/EMC storage products,
>EMC-branded products, Unisys-branded products, PowerVaultTM ,160T
>tape libraries, enterprise software, non-Dell branded enterprise
>products, software and/or software licenses purchased under any
>type of volume purchase agreement or any non-Dell customized
>hardware and/or software product(s).
>Reconditioned or Refurbished Dell-Branded Hardware Products and
>Parts: All reconditioned or refurbished PowerEdgeTM ,
>PowerConnectTM and PowerVaultTM products may be returned within
>thirty (30) days from the date on the packing slip or invoice.
>All other reconditioned or refurbished Dell-branded hardware
>products and parts may be returned within fourteen (14) days of
>the date on the packing slip or invoice."