Suddenly, the 2 USB ports no longer recognized by my laptop

[usbport]

Hello,
URGENT: My acer computer (2 months old)all of a sudden does not recognize any of the two usb ports on the laptop. I am not a techie. I have a job I'm urgently working on. I beed help now, please. FOR WHAT IT'S WORTH, MY TECHIE BROTHER WARNED ME NOT TO BUY AN ACER,

 

[mibix19]

Go to device manager (windows key + Pause break) and check your usb devices to see if there is an exclamation mark showing a problem with them or the drivers. Acers are good laptops, they use most standard parts of other machines.

 

[dextermat]

If it's two month old then it's under warranty.... good luck with that if it's broken.

You could also try a system restore to see if it comes back.

If not it's most likely motherboard/port that has been damaged.

Good luck

p.s. for my part Acer are descent laptops but costumer support for Hp, Acer, Toshiba are like government: almost useless