Archived from groups: alt.sys.pc-clone.dell (More info?)
For my sins I am a person that works as a field engineer for Dell, and
whilst 99% of my calls are for genuine hardware failures their is the odd
occasion when its nothing to do with the H/W it's down to the customer,
today for eg. I went to a call to a brand new machine the user saying his
DVD writer would not work, I'd already guessed what the problem might be
before I knocked on the door and yep I was right he was using the wrong
media IE. using -RW instead of +RW now some might try and blame Dell saying
they should support both conventions, that maybe but they don't and so the
ownus is on the user to RTFM - Read The ****ing Manual
For my sins I am a person that works as a field engineer for Dell, and
whilst 99% of my calls are for genuine hardware failures their is the odd
occasion when its nothing to do with the H/W it's down to the customer,
today for eg. I went to a call to a brand new machine the user saying his
DVD writer would not work, I'd already guessed what the problem might be
before I knocked on the door and yep I was right he was using the wrong
media IE. using -RW instead of +RW now some might try and blame Dell saying
they should support both conventions, that maybe but they don't and so the
ownus is on the user to RTFM - Read The ****ing Manual