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Cannon Camera problems with Windows 7

Last response: in Windows 7
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April 13, 2010 5:16:52 AM

Hello,
On windows 7/64 bit Pro the zoombrowser can not detect the camera for photo down load. Same zoombrowser and camera ( SD500) worked fine with XP last three years. Just updated zoombrowser to 5.2. No help.
a b $ Windows 7
April 13, 2010 5:25:41 PM

Do you have a different usb cord to try? Try pluging into a different usb port. Are other usb drvices working?
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April 13, 2010 6:24:06 PM

Dumbfound Dave said:
Hello,
On windows 7/64 bit Pro the zoombrowser can not detect the camera for photo down load. Same zoombrowser and camera ( SD500) worked fine with XP last three years. Just updated zoombrowser to 5.2. No help.



Download ZoomBrowser EX Updater for Windows Vista/7 (6.5.1) from the Canon website:

Compatibility:
Operating system(s):

Windows 7 32bit, Windows 7 64bit, Windows Vista 32bit, Windows Vista 64bit
Language(s): English

This works fine for me (SD1000/W7-64)
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April 21, 2010 2:42:13 PM

Yes, I've tried all the usb ports, same problem. The usb ports are active because flash drives work.

Also I've tried to down load zoombrowser 6.5.1 from Cannon, but they mention download new zoombrowser 6.5.1 (here) and all I see is other downloads to search your PC for file problems. etc. Seems like many web sites offer "bait and switch" tactics nowadays.
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April 21, 2010 2:48:42 PM

Dumbfound Dave said:
Yes, I've tried all the usb ports, same problem. The usb ports are active because flash drives work.

Also I've tried to down load zoombrowser 6.5.1 from Cannon, but they mention download new zoombrowser 6.5.1 (here) and all I see is other downloads to search your PC for file problems. etc. Seems like many web sites offer "bait and switch" tactics nowadays.


Try this: http://software.canon-europe.com/software/0037967.asp?m... (or http://software.canon-europe.com)
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May 1, 2010 4:31:19 PM

Thanks for the help. But that didn't work. After countless hours of fighting this I've caved in and let Windows import my photos from this same camera, USB cord and USB port To hell with Zoombrowser. Cannon makes wonderful equipment but why on earth didn't Cannon get together with Microsoft on the software to be compatable before releasing Windows 7. Why can't Microsoft be a team player with the Industry and be compatable instead of playing God and everyone else is at their mercy?
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Best solution

a c 416 $ Windows 7
May 1, 2010 6:30:41 PM

http://www.usa.canon.com/consumer/controller?act=ModelI...

click on the new zoom browser link and it will only put up a window to agree to the download

you need this new driver or it will not run!
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May 2, 2010 5:14:27 AM

OK I down loaded zoombrowser 6.5 and it now works. Geez what an ordeal. Thanks loads. This ZB is entirely new so will have to learn it all over if I use it. Will see. Thanks again.
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a c 416 $ Windows 7
May 2, 2010 12:22:46 PM

Download may have been corrupted!
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May 9, 2010 12:00:10 AM

Best answer selected by Dumbfound Dave.
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May 9, 2010 12:49:54 AM

Dumbfound Dave said:
Best answer selected by Dumbfound Dave.

n
nTss.. The download link I pointed you to gives you the exact same software as the 'best answer selected'. Oh well.
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a c 416 $ Windows 7
May 9, 2010 12:50:25 AM

Glad you got it working!
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!