Archived from groups: comp.sys.hp.hardware (
More info?)
Thanks for your advice, I just finished typing a mail to HP. I hope I
will get an answer soon, here is what I wrote, mabye you could tell me
your opinion about it:
1. The system recovery, didn't work at all, so I would like to get the
cds with the software I had to pay for when I bought the HP Pavilion a430n.
2. The DVD drive has never been working, my Burning software doesn't
recognize it. In several forums and newsgroups I was told that it does
work with NERO 6.0 and the software preinstalled on the computer.
I never had the software installed on the computer and I don't think I
have to buy NERO Burning ROM 6.0 if I could have the same result if the
product I bought would be operating as it should. Please send me the
software originally installed on the PC on CDs via mail and give me a
driver for my DVD burner.
3. The first time I wrote you I was not given any halp, the secodn time
I didn't get any reply at all. Another thing I recognized is that when I
called the German Support Center the woman on the phone was not able to
give me any number of an american Support center. She said she wouldn't
be able to help me because I bought the PC at AFEES. Please reply soon
Joshua Moore
So tell me, what do you think about it.
Greetings, Joshua Moore
Ben Myers schrieb:
> Maybe so. I merely suggested contacting the state attorney general's office,
> not going to court. Implicit in my response also was the concept of Joshua's
> finding out more about what he has. Sorry, but flim-flam has reached new highs
> in the computer biz, even among name brands with reputedly good reputations.
>
> ... Ben Myers
>
> On Mon, 28 Jun 2004 17:31:51 -0500, "craigm" <none@domain.invalid> wrote:
>
>
>>The system (a430n) should have a DVD+RW drive and RecordNow 6.5 software.
>>
>>If those are both present, then Joshua got what he bought. If the drive is
>>defective, then the system is still under the one year warranty. If the
>>software isn't there, then it can be restored with a system recovery. Joshua
>>may need to get the CDs from HP if the recovery partition has been removed.
>>
>>However, suggesting that one goes to court for not understanding what he has
>>or how to use it is going a little far.
>>
>>craigm
>>
>>
>><ben_myers_spam_me_not @ charter.net (Ben Myers)> wrote in message
>>news:40e04bff.16892543@news.charter.net...
>>
>>>If you determine that the reputed DVD burner identifies itself in the
>>>motherboard BIOS as an HP-branded device, ask HP, as Elector says. If the
>>>device has another brand-name, check with the device manufacturer's web
>>
>>site for
>>
>>>detailed specs.
>>>
>>>If the computer is still under warranty and whatever paperwork you got
>>
>>with the
>>
>>>computer claims you got a DVD burner, then HP has an obligation under
>>
>>warranty
>>
>>>to provide whatever it takes to make the device burn DVDs. What is the
>>
>>sense of
>>
>>>selling a DVD burner without the software to allow it to do what it is
>>
>>supposed
>>
>>>to do? If you were in the US, this might be a situation that calls for
>>>attention from a state attorney general as a fraudulent sale. Lacking the
>>>software for the device to do its job is not much different than selling a
>>
>>car
>>
>>>without a transmission, except that you could test drive the car first.
>>
>>In the
>>
>>>computer business, test drives are not part of the game, so one ends up
>>
>>often
>>
>>>buying a pig-in-a-poke... Ben Myers
>>>
>>>On Mon, 28 Jun 2004 14:05:14 +0200, Joshua Moore <doppely@yahoo.de> wrote:
>>>
>>>
>>>>
>>>>Elector schrieb:
>>>>
>>>>>"Joshua Moore" <doppely@yahoo.de> wrote in message
>>>>>news:cbmmt1$gkj$05$1@news.t-online.com...
>>>>><snip>
>>>>>
>>>>>>Shouldn't they be giving me the software then? The system recovery
>>>>>
>>>>>thing
>>>>>
>>>>>
>>>>>>didn't even work in the first place, do you know of a possibility to
>>>>>
>>>>>get
>>>>>
>>>>>
>>>>>>all the *included* software from them on a different way?
>>>>>>Joshua Moore
>>>>>>
>>>>>
>>>>>
>>>>>Call HP support if the machine is still in warranty. There may be a
>>>>>small cost for the needed disks. However if you have the full system
>>>>>restore disks you may then reinstall correctly via directions from HP
>>>>>or the manual. Where other manufacturers make it simple to restore the
>>>>>HP people like you to start with Disk 2 and select full restore (That
>>>>>is what they told me the day I bought my laptop) it should take a long
>>>>>time to do a full reformat and restore. Over an hour with my unit and
>>>>>then it was done.
>>>>>
>>>>>There should also be an option in the notebook utilities which under
>>>>>Windows XP is called Software Install where you can install just the
>>>>>software that is missing or corrupt.
>>>>>
>>>>>Since your posting from the .de maybe it would be better to just buy
>>>>>the newest Nero Burning Rom and then upgrade that way. Also make sure
>>>>>that the HP unit is actually a DVD burner.
>>>>>
>>>>>Elector
>>>>>
>>>>
>>>>
>>>>How do I know that is really is a DVD burner? Windows says that that
>>>>device calls itself a DVD Burner, the product itself says so too. Does
>>>>that mean it relly is one or are people at HP very, very mean?
>>>>
>>>>Joshua
>>>>
>>>
>>
>
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